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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
913 Reviews

913 Reviews of Westown Ford Lincoln - Service Center

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May 15, 2024

Granted the work was free recall work on an almost 20 year old vehicle. The oil dipstick handle was broken off and bolts were left on the windshield cowl. I’d think no matter what work is being done this More

by Mike Slinkard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Kaufmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever the tech was. I don’t have the paperwork in front of me.
May 14, 2024

The dealership is always easy to call and then they navigate you to the correct department. The people in the garage are always very helpful and reasonable with you. Never disappointed with the servi More

by bbettis65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Grinkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael McLaughlin
May 14, 2024

Good fast service Got truck right in with no appointment Would recommend to over people More

by pork777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2024

Great service, in and out when scheduled. Online check in is the way to go More

by millerb658
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024

Everyone is always friendly. I love that they have a driver to take and pick up from work while my car is getting serviced. More

by ahenry4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024

Made appointment and was promptly taken in. Answered all my concerns was in and out. More

by leemayoung58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Needed turn/brake light replaced—quickly got in and out Super fast and courteous service More

by janeanneakc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael at service desk
April 30, 2024

I am so fortunate to purchase new vehicle for my wife from this dealership. Special thanks to sales person (wade)Responsive, communication was above and beyond and so pleasant. True professionals! Highly More

by kirit_jsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

I'm new in town and so far, no complaints. Friendly staff and close to home More

by boriqua95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

Was very pleased with service department. I needed a part,they immediately ordered after letting me know the cost.Called when part came in and set an appointment. Part was put on and I was o More

by kathleenblakeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael,service department
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