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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
940 Reviews

940 Reviews of Westown Ford Lincoln - Service Center

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June 25, 2023

Quick and super easy service! Very nice and friendly too. And pretty reasonable for the work. More

by Melanie
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2023

Did a good job. The two week wait was a bit much. The technician knew his business. More

by im46
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

im46 responded

The car owner shouldn't have to keep calling the dealer. When parts are in, the owner should be called with a time and a date for that service. The customer is king and service SELLS.

Jun 25, 2023 -

im46 responded

Survey is TOO long.

June 25, 2023

Wonderful people to work with would recommend west town Ford to everyone for all their car needs More

by cspoon2635
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2023

Deal was easy and no pressure. .i would buy again..good truck..service is good too More

by aj44
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2023

While I liked they were able to pick up my car and the gentlemen who did so were delightful, they were overpriced for a consult at 125 dollars, and were not up front that that’s how much it would be when More

by a.keller
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2023

My car was in for a recall and it took the exact time I was quoted and I received a call when it was done very seamless More

by Bab1229
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2023

Called service department and they were able to get me in that same day. Work was completed quickly and they gave me a ride to the golf course. Everything was done to my satisfaction More

by parsonsjd1
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2023

Westown's service is a "top shelf" Servive department. The people seem to really care & are always Pleasant & fair to work with! Charles M Reid More

by CMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2023

This is a great dealership I've took my truck there many times great job professionalism always done right very happy thank you More

by vbaumgart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2023

little Slow but overall good service. price to high.polite and check out some more service you might want done More

by sinkerblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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