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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
970 Reviews

970 Reviews of Westown Ford Lincoln - Service Center

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June 03, 2025

Westown service department is always ready to serve my needs. I popped in for oil change and they got me in in less than an hour. Also topped off extra fluids, found cabin filter that needed replaced and More

by Jack Hull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

They've been wonderful. They've always been there for me They make things easy and are always helpful More

by catsrock194
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
June 03, 2025

Fair and honest. Jeremy had great communication the entire time and our vehicle is running great More

by Jakekindred19
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kaufmann
June 03, 2025

Very good 👍 fast good personality very satisfied I would like to return with you guys in a future More

by jipyzares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

Everyone through and kind They listen to you and help to find the best solution More

by bruce.laurie50
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
May 30, 2025

Excellent timing Got right in Service Tires rotation Fluids Less than 1 hour As expected More

by dstrawn1
Recommend Dealer
Yes
May 28, 2025

very easy to work with, the drop off and pick up are a nice touch and extremely convenient. Thanks guys More

by Rmudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Everyone has been so nice with everything from purchasing to maintenance Easy to schedule my oil change and Cierra was great in getting my points in process for the oil change More

by sdheaden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

Great service in a polite and professional manner! Highly recommend Westown Ford for purchasing a vehicle and continued servicing vehicles! More

by kathleenblakeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade Muller
May 24, 2025

They were easy to talk to. Very in formidable and showed me exactly what was wrong. So I knew I was not buying parts I didn’t need. More

by Foxman80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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