Westshore Honda

We came in to have a part for the window washer that was broken installed. We waited 3 hours and when we checked to see what was taking so long, it had been ready. Nobody let us know, we had to ask. broken installed. We waited 3 hours and when we checked to see what was taking so long, it had been ready. Nobody let us know, we had to ask. More

Nic was very knowledgeable and pleasant to work with. He kept me updated on the progress of the service. Honda is fortunate to have him as an employee. He kept me updated on the progress of the service. Honda is fortunate to have him as an employee. More

Everyone was excellent. Especially my sales REP. They worked with me to find what I wanted. Especially my sales REP. They worked with me to find what I wanted. More

My service advisor Andrew was transparent and clearly detailed recommended services and pricing. The inspection video provided was easy to access and provided reassurance that the service was warranted. detailed recommended services and pricing. The inspection video provided was easy to access and provided reassurance that the service was warranted. Service was done quickly and efficiently. Overall my experience with Westshore Honda was top notch. More

Always clear communication about what is being done, friendly service, and I appreciate the video walkthrough for the services done for my car. friendly service, and I appreciate the video walkthrough for the services done for my car. More

Excellent Excellent customer service Good prices And fast time service Thank you To you Ok time service Thank you To you Ok More

Comfortable waiting room clean restrooms and nice snacks available The wait is always too long available The wait is always too long More

I've been taking my CR-V, with about 84k miles, to this dealership for over 10 years (ever since it was under different ownership) and was mostly satisfied. A few years ago, they recommended a timing belt dealership for over 10 years (ever since it was under different ownership) and was mostly satisfied. A few years ago, they recommended a timing belt replacement, even though this CRV has a timing chain, not a belt. At the time, I thought it was just an oversight. I recently took the car in for an oil change and tire rotation. During their inspection, they found a metal object in one of the tires and recommended a tire replacement since they said it could not be patched. I said I would take it somewhere else since I had a road hazard warranty. When picking up the car, I noticed the tire rotation had not been done (I had marked one of the wheels so I could confirm whether the rotation had been done). But yet, I had been charged for the rotation. They then took the car back to the shop and did the rotation. When I took the car to a tire shop to take care of the metal object, the shop found out it had not penetrated the tire tread and a repair was not necessary. The tire shop didn't charge me anything. My service advisor, Mike Gillespie, has always treated me fine and I ask for him when I take my car in for service. I think the problem was specifically with the shop. So, to summarize, Westshore Honda charged me (a long-time customer) for a tire rotation which had not been performed and recommended a tire replacement for a tire that did not need any repair. I'll be looking elsewhere for any future work on my CRV. More

Mike is very well of my expectations and how I am with my cars! Always appreciate his involvement! cars! Always appreciate his involvement! More

Fast and good quality . Good service from Bayley. Liked the updates and video sent to phone Good service from Bayley. Liked the updates and video sent to phone More