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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,140 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,140 reviews

May 20, 2023

Fast thorough service with friendly knowledgeable people who take care of all your needs. It was a pleasure getting a new car. More

by KNFREED
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
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May 22, 2023 -

Westside Lexus responded

We're delighted to hear about your positive experience at Westside Lexus! Our team is thrilled that you received fast and thorough service from friendly, knowledgeable individuals who were able to fulfill all your needs. We are honored to have helped with the purchase of your new car. Thank you!

May 19, 2023

It could have been a little less hard sell I was just trying to pay off my car More

by cbg58
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Westside Lexus responded

Thank you for stopping by to leave your feedback. We pride ourselves on providing each and every guest with exceptional service, so I apologize for what sounds like a suboptimal experience. If you'd be willing to give me a bit more detail, I would like the opportunity to hear more of the story. Please contact me directly at your earliest convenience. --James Breaux - General Sales Manager - 1 (281) 558-3030

May 19, 2023

Westside Lexus has Amazing service and attention to detail. Timely response to questions and concerns. More

by CHRISTINAMM2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Westside Lexus responded

Christina, we are appreciative of your lovely review regarding Westside Lexus's excellent service and attention to detail. Our team believes that timely responses to questions and concerns allow us to provide the best possible experience for our valued customers. Thank you for taking the time to share your feedback with us!

May 19, 2023

Alex Winnicki is the best! We appreciate his efficiency and excellent customer service. We tell everyone we know to go to Westside Lexus More

by 8262292
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Winnicki
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May 22, 2023 -

Westside Lexus responded

We're so glad to hear that Alex provided you with efficient and excellent customer service! Thank you for sharing your experience with Westside Lexus and recommending us to others. Until next time, drive safely!

May 19, 2023

Very nice dealership and all of the staff is very helpful and friendly. The place is very well maintained and clean too. More

by hillen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2023 -

Westside Lexus responded

We're delighted to hear that you had a great experience at our dealership! We appreciate your support!

May 19, 2023

Quick, kind and thorough Chase is knowledgeable and listens to ensure everything is taken care of. He is also proactive and looks for recalls without being prompted. More

by TXAGKaren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase
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May 22, 2023 -

Westside Lexus responded

Thank you for stopping by to share your experience with Westside Lexus! We're delighted to hear that Chase continues to be proactive, proficient, and thorough each time you bring your car in for service. It means a lot that you can count on us. See you down the road!

May 19, 2023

Great Experience Charles did a great job getting everything I wanted done Don't let Charles go More

by randallharrington
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
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May 22, 2023 -

Westside Lexus responded

We agree that Charles is an asset to our team at Westside Lexus! Thanks for stopping by to leave five stars and a generous shoutout. See you next time!

May 19, 2023

Very prompt, friendly and knowledgeable. Chase had very good communication and follow through. Very trustworthy. More

by Smusales
Recommend Dealer
Yes
Employees Worked With
Hi
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May 22, 2023 -

Westside Lexus responded

We're delighted to hear that you had a positive experience with us at Westside Lexus! It's fantastic to hear that Chase was friendly, knowledgeable and provided great communication throughout your visit. Thanks for the kind review--see you next time!

May 19, 2023

hi Great to work with, Car was detailed, Davis Wasaff was great to work with. Test drive was good. More

by yurkyal
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Wasaff
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May 20, 2023 -

Westside Lexus responded

We are glad to hear that Davis was great to work with! Thanks for choosing Westside Lexus.

May 18, 2023

My time here well very pleasant. Both Dominic and Merrell where generous with showing me around the dealership and helped me get situated with my new vehicle. More

by rada1281
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023 -

Westside Lexus responded

We're thrilled that Dominic and Merrell made your visit to Westside Lexus such a pleasant experience! It's great to hear they were able to help you find the perfect vehicle. Thank you for taking the time to share your feedback with us and for choosing us as your dealership.

May 18, 2023 -

rada1281 responded

Please make sure that they are well appreciated.

May 19, 2023 -

Westside Lexus responded

We are proud to have Dominic and Merrell on our team! We will be sure to share your praise with them.

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