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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,432 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,432 reviews

November 28, 2023

Smooth stress free process, with great customer service! Wonderful experience working with a knowledgeable sales person. More

by thamadglfr
Recommend Dealer
Yes
Employees Worked With
Mike Gonzalez
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Nov 29, 2023 -

Westside Lexus responded

We're delighted to know that you had a smooth and stress-free experience at Westside Lexus! Our team is always here to provide great customer service. Thanks for the positive feedback!

November 26, 2023

Great people and great service make the buying process easy and stress free. Quality vehicles that look awesome too! More

by DAN.W.POST
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Westside Lexus responded

Dan, we're glad to know you've had a seamless buying experience at Westside Lexus! We appreciate your kind words about our team and vehicles. Enjoy the ride!

November 26, 2023

Don’t know Merrell Middleton. Everyone so helpful Mary Margaret McGowan was knowledgeable about the car I bought. I wish I had had someone sit in the car to tell me more about it More

by CAROLYN.SPILLANE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Homer Hsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Westside Lexus responded

Carolyn, we appreciate your feedback and understand how important it is to feel comfortable with a new car's features. We're sorry for any inconvenience you've experienced. Please don't hesitate to reach out directly at Westside Lexus - our team would be more than happy to assist you in understanding the functionalities of your vehicle better!

November 21, 2023

Great place to do business at and great personnel Been doing business here since 2005 when we moved here as a great place to be serviced at More

by jab20023
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
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Nov 22, 2023 -

Westside Lexus responded

We're so glad to have had your continued support over the years! It's always a pleasure serving you here at Westside Lexus. Here's to many more years of great service together!

November 20, 2023

Beautiful, professional, great customer service! Sam and Tim made by buying experience smooth and easy More

by janeenkcarter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Westside Lexus responded

Janeen, we're delighted to know that Sam and Tim made your buying experience at Westside Lexus seamless! Thanks for the great review!

November 18, 2023

Very good experience buying new car from Westside. Julio was great to work with, and the personal attention from General Sales Manager (James) and President (Bret) is appreciated. Finance folks (Man More

by patcunnjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renzo Heredia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Velasquez, Bret Aldridge, James Breaux
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Nov 20, 2023 -

Westside Lexus responded

We're delighted to know you had a great experience with our team at Westside Lexus! Your kind words for Julio, James, Bret, and Manny are greatly appreciated. Thanks for choosing us for your new car purchase! Enjoy the ride!

November 17, 2023

Great experience at Westside Lexus, they helped me to find the car I wanted! Alex was very helpful as I made my purchase. More

by boydoboyd7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Westside Lexus responded

We're delighted to know you had a great experience at Westside Lexus and found the car you wanted! It's wonderful that Alex was able to assist with your purchase. Thanks for sharing your feedback!

November 17, 2023

I would recommend the dealership because the vehicles are excellent. My experience with the sales people was not stellar. The person who was pushing the extended warranty plan was rude and didn't take "NO" f More

by d_scully
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Westside Lexus responded

I'm sorry to read about your experience with our sales team. We strive for excellence in customer service and it seems we fell short during your visit, especially regarding the extended warranty discussion and familiarizing you with new technology. Your feedback is important to us as we continually aim to improve our services. If you'd like further assistance or have any other concerns, please don't hesitate to reach out directly. - Christian Davidson - Lead Financial Services Manager - (281) 558-3030

November 16, 2023

We have another Lexus and Westside Lexus is the best for customer service...bar none! Very happy with our purchase! More

by Starphysix
Recommend Dealer
Yes
Employees Worked With
Michael Gonzales
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Nov 16, 2023 -

Starphysix responded

Thank you!

Nov 16, 2023 -

Westside Lexus responded

Thank you so much for your five-star review and congrats on your new vehicle! We are excited to have you as a Westside Lexus customer and we'll see you next time!

November 14, 2023

This was by far the most painless buying process I have been involved in. Great sales and financing staff and a great facility. Danny and Sterling were great to work with! More

by gonzalesdavid0314
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Westside Lexus responded

David, we're delighted to know that you had a smooth buying process with Danny and Sterling at Westside Lexus. Thanks for sharing your experience and we wish you many safe miles ahead!

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