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Westside Lexus

Houston, TX

4.8
7,432 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,432 reviews

November 13, 2023

Shannon was kind and straightforward. He wasn't pushy. He sold me the car ! Did not make any promises he couldn't deliver. More

by luburd46
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Westside Lexus responded

We're glad to know that Shannon provided you with a straightforward and pleasant experience at Westside Lexus. Thanks for trusting us with your purchase, we hope you enjoy the ride!

November 11, 2023

The dealership has a warm welcoming environment. The sales people do not pressure or try to hard sell. Our sales person was helpful with finding the car we wanted. We had to wait for the car to com More

by rwsdao
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Westside Lexus responded

We're delighted to know you had a positive experience at Westside Lexus! Our team is dedicated to providing excellent service without the pressure. We appreciate your patience and hope you're enjoying all the features of your new car. Thanks for choosing us!

November 11, 2023

The sale person George Shannon was a very nice and polite person. All people working there are very nice. Thank you for the opportunity to get my first Lexus. More

by bernice.jimenez01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tan Huynh
Nov 13, 2023 -

Westside Lexus responded

Bernice, we're delighted to know that George and the team at Westside Lexus were able to assist you in getting your first Lexus. We hope you enjoy every drive!

November 10, 2023

Excellent in every way. The only problem we had was sometimes there was no one to answer the phone when we called the dealership. More

by PBARTH1631
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Westside Lexus responded

We're glad to know you had an excellent experience at Westside Lexus! We apologize for any inconvenience with the phone service, and we'll certainly work on improving that aspect. Thanks for your feedback!

November 10, 2023

Highly recommend Brooke! This was the fastest and easiest car purchase I have ever experienced. Brooke was very knowledgeable about the car I was buying. She was upfront and More

by LINDSAY UNG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Westside Lexus responded

Lindsay, we're delighted to know that Brooke made your car-buying experience at Westside Lexus go smoothly. We appreciate the recommendation and hope to see you back again down the road!

November 10, 2023

outstanding sales person. Very knowledgeable of your products. Extremely professional. Very impressed with the showroom. More

by garymcmullen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale McMullen, James Breaux
Nov 10, 2023 -

Westside Lexus responded

Gary, we're delighted to know you had an outstanding experience with our sales team at Westside Lexus and enjoyed our showroom. Thanks for the positive feedback!

November 09, 2023

I have been a Westside Lexus customer since the 1st Year in 1990. From Rex Goodman to Julio V. (great with customer service and communication) and my friend Homer Suh, it has been excellent experience. This More

by karen123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Homer Hsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Velazquez is excellent
Nov 09, 2023 -

Westside Lexus responded

Karen, it's wonderful to know you've been with us since the beginning at Westside Lexus! We're glad that Rex, Julio and Homer have provided excellent service over the years. Enjoy your new 2024 Lexus ES 350 UL - we look forward to seeing you again down the road!

November 09, 2023

Great service and caring salesman as well as service person. Everyone is very professional and friendly. More

by Carolynver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Westside Lexus responded

We're delighted to know you had a great experience with our team at Westside Lexus. Thanks for highlighting the professionalism and friendliness of our staff!

November 08, 2023

Jeffery made the process of buying my Lexus GX very easy and super positive overall. Customer service was great through the whole process, will definitely be a loyal customer! More

by jgil20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Westside Lexus responded

Congratulations on your new GX We're so glad to know that Jeffery made your purchase a breeze at Westside Lexus. Thanks for choosing us - it would be our pleasure to work with you in the future!

November 08, 2023

It was a pleasure working with Brooke Malia. She kept me informed on the expected delivery of my new TX 350 and was always very responsive. The paper work went well and she was especially help More

by BRAUCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Westside Lexus responded

Hi Brauch! It's great to know that Brooke was able to assist you throughout your purchase at Westside Lexus. We're glad everything went smoothly and we appreciate the positive feedback! Enjoy your new Lexus TX 350!

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