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Westside Lexus

Houston, TX

4.8
7,183 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,183 reviews

May 20, 2021

Awesome product , awesome John Parish!Xxxxxxx xxxxxc Awesome product , awesome John Parish! Xxxxxxx xxxxxc cxcxccc cxcxcccc by bb no mm he gg did ss as nnn nnnn nnn kkkk llll mm Aplus More

by eltrob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Parish
May 20, 2021 -

Westside Lexus responded

Thanks for reviewing Westside Lexus and for giving a shout-out to John!

May 20, 2021

Great staff! Very welcoming! Mike Nelson made the process smooth and simple. Love my car, definitely recommend to purchase your first car from here, you will not be disappointed. More

by yasleen60802
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Westside Lexus responded

Thank you for dropping by to leave a review! We're so glad to hear that Mike and the sales team made the buying process a breeze, and we're thrilled that you love your new car! We're grateful to have earned your business and hope to see you back at Westside Lexus again soon!

May 20, 2021

With the exception of talking to Mary Margaret McGowan, who I’ve known since I purchased my first Lexus in 91, I did not have any communication with Westside. I attempted to call Mike Shafer as well as Chr More

by zcoronad
Customer Service
Recommend Dealer
No
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Jun 04, 2021 -

Westside Lexus responded

I sincerely apologize for the lack of effective follow-up communication on our end here. I would be more than willing to speak with you directly about your vehicle and ensure that we do what we can to assist you. Please don't hesitate to give me a call. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

May 19, 2021

Great salesman Dom. that helped me get my Lexus at a reasonable price. However, was not thrilled when the dealership/ Finance told me I had to finance through Lexus at a much higher rate to get the Col More

by gdbhpd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dom. Went above and beyond to help me get the vehicle at a reasonable price
May 20, 2021 -

Westside Lexus responded

While it is great to hear that Dom was able to assist with your purchase, the rest of your feedback is disappointing to read. We want the most for our guests, and it is never our intention to inconvenience or mislead them. I would appreciate the chance to speak with you to see if there is anything I can do to help straighten things out. If you are interested in having that conversation, please do not hesitate to give me a call. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

May 19, 2021

It has been my pleasure to work with Steve Machan for over two decades. He is extremely knowledgeable, helpful and trustworthy. I appreciate the commitment to excellence exemplified by him and Westside More

by RICHARD.BROWN50
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Westside Lexus responded

Richard - We can't thank you enough! It's been a privilege working with you for over 20 years now and we're proud to have earned your loyal business. We will be sure to share your kind words with Steve and the rest of the team and, as always, we're excited to see you back with us at Westside Lexus next time!

May 19, 2021

Buying a Lexus was truly an experience worthy of praise. Dealership was beautiful clean and inviting, everyone was personable and friendly. Like no other car buying experience thanks for making it enjoyable More

by Jzak3709
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Winnicki
May 20, 2021 -

Westside Lexus responded

Thanks for the 5-star review of Westside Lexus! We strive to deliver a seamless and enjoyable sales experience and we're glad that came through to you!

May 25, 2021 -

Jzak3709 responded

Well deserved

May 18, 2021

Excellent service, from the minute you walk thru the front door until you leave. Greeted in professional manner. Joey was prompt to greet me and handled my transaction to my satisfaction The team More

by dianeodavis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck
May 18, 2021 -

Westside Lexus responded

Diane - we couldn't be happier to hear that you received stellar service during your visit to Westside Lexus, and congratulations on the beautiful new set of wheels! We hope it exceeds your expectations, and we look forward to the opportunity to work with you again down the road. Drive safe and see you next time!

May 18, 2021

We have purchased & leased many Lexus vehicles over the years. We keep coming back to Steve Machann due to his excellent service. The dealership is very nice. Everyone there is always very professional & More

by bebberdee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruata
May 18, 2021 -

Westside Lexus responded

Thank you for your confidence in Steve and Westside Lexus! We are grateful for your continued business and we hope you are loving your new car. Have a wonderful day!

May 18, 2021

Everything went well and smooth. Dealer was nice and went above and beyond to help get a car. Would come here again. Thank you for your help. More

by ONGT2015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Westside Lexus responded

We couldn't be happier to hear that you had a smooth and seamless car buying experience with us, and we're grateful to have earned your business! We hope the new ride exceeds expectations and we look forward to the opportunity to work with you again down the road. Drive safe and thank you from all of us here at Westside Lexus!

May 18, 2021

Consistently perform at a very high level. Agents go beyond what is required. Service department is the best i have ever experience. Will always own a lexus More

by NIRAMBER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
May 18, 2021 -

Westside Lexus responded

Thank you for the outstanding review and kind words about the service team here at Westside Lexus! We will be sure to pass your compliments along. Drive safe, and we hope to see you again down the road!

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