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Westside Lexus

Houston, TX

4.8
7,183 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,183 reviews

May 15, 2021

Fantastic experience all around. The service was excellent and I felt well taken care of by all staff from the moment I walked through the doors. 10/10 would recommend to a friend if they were looki More

by sataloff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Westside Lexus, and we will certainly let our team know that you appreciate their help. We hope that you continue to enjoy your new ride!

May 15, 2021

Everyone is very helpful and patient. Louis introduced Everyone is very helpful and patient. Louis introduced us to Travis who helped with tech and answered our many phone questions when we got home More

by RMOLL
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon, Travis Buck
May 17, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Louis and Travis both took good care of you here at Westside Lexus, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!

May 14, 2021

It was a pleasure working with Shekhar Shroff on the purchase of our new/second RX350. I would also like to take this opportunity and recognize Laura Brown for her support with the service requirem More

by URTEXAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Westside Lexus responded

Congratulations on your new Lexus RX 350! We are very glad to hear that you have enjoyed working with Shekhar and Laura and appreciate you taking time to share this feedback. Thank you so much for reviewing Westside Lexus!

May 14, 2021

Courteous and friendly staff. Quick turnaround. Easy to work with. Knowledgeable staff about car and financing available. Answered all questions that we asked of them More

by BEM616
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Westside Lexus responded

We are thrilled that you were so well taken care of by our team! Thank you for choosing Westside Lexus and taking the time to review us. We wish you many safe and happy miles ahead!

May 14, 2021

The dealership is very efficient and professional to work with. Jeffery and his team were great to work with. Westside Lexus is a first class dealership. More

by dorindacorbett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck
May 14, 2021 -

Westside Lexus responded

Dorinda - We are so happy to hear that you enjoy working with us as much as we enjoy working with you. Thank you so much for rating Westside Lexus five stars!

May 13, 2021

Beautiful showroom and friendly people! Salesperson was absolutely personable and knowledgeable. Greeted politely when I arrived but the process was way too long. There 6 hours! More

by deborahsaulsberry
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Westside Lexus responded

We really appreciate your positive feedback about our team. We are sorry to hear that the process took longer than anticipated and it is disappointing that we caused any inconvenience. If there is anything we can assist you with going forward, please don't hesitate to reach out. Thank you from all of us at Westside Lexus and safe travels in your new car!

May 14, 2021 -

deborahsaulsberry responded

Thank you!

May 13, 2021

Exceptionally clean and bright facility, with professionally dressed employees. All of the staff is very knowledgeable and experienced and happy to share all necessary information with the custom More

by SSWAN0
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
May 13, 2021 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you back next time!

May 13, 2021

Jonathan Teodoro was absolutely superb! He was very professional, welcoming and thorough. Plus, he gave my daughter and I Lexus pens and he gave me all of my paperwork on a Westside Lexus USB drive - More

by soniaginnette
Recommend Dealer
Yes
Employees Worked With
Alvaro Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
May 13, 2021 -

Westside Lexus responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals and we are so pleased Jonathan, Gonzo, and Alvaro were able to help you so successfully. All of us at Westside Lexus always want to make sure our customers are well informed and confident when they drive home in their new vehicles. We are grateful for your continued business and hope to see you again down the road. Let us know if we can assist you again! Have a great day!

May 13, 2021

Can’t say enough good things about Lurie Keener. One of those people you love to deal with who happens to be a car salesman. More

by TK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
May 13, 2021 -

Westside Lexus responded

Thank you for the kind words and positive rating! We'll be sure to pass the compliments along to Lurie for his pleasant demeanor and hard work. We're grateful for your business here at Westside Lexus and hope to see you back again soon!

May 12, 2021

Love the new facility. My wife knew what she wanted. Our Salesman Kim was great, he found her the color and options she wanted. Was easy and straight forward. Kim made sure all our needs were met, all the w More

by LLOPEZ2222
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Jessee
May 12, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that Kim went above and beyond to assist with your purchase. Congratulations to your wife on her new vehicle, and we hope to see you again at Westside Lexus!

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