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Westside Lexus

Houston, TX

4.8
7,040 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,040 reviews

November 28, 2020

Good buying experience with Joey Broussard. He was very helpful, informative and helped us get the price we were willing to pay. We will be referring all of our family and friends to Westside Lexus. More

by YoungWon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
Nov 30, 2020 -

Westside Lexus responded

It really means a lot that you would recommend Westside Lexus to your friends and family. Thank you so much! We are thrilled that Joey helped you get into your new vehicle and we hope that you're enjoying it.

November 28, 2020

Service Dept is top notch. Been coming here for years. Kathleen was extremely helpful and accommodating. WS Lexus should be proud to have her! Great job! More

by piechpp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Arms
Nov 30, 2020 -

Westside Lexus responded

Thank you so much for trusting us with your business time and time again. We appreciate your kind review about Kathleen! We look forward to your next visit at Westside Lexus.

November 28, 2020

Manny Gomez was an excellent sales person! He did a wonderful job introducing us to the Lexus brand. Additionally, Manny made us feel he was our advocate in finding the right vehicle for us. More

by New owner A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Gomez
Nov 29, 2020 -

Westside Lexus responded

Thank you for shopping at Westside Lexus. We are proud to have been a part of your car buying experience and we're thrilled to hear that Manny was such a pleasure to work with!

November 28, 2020

Team was fantastic. Friendly, helpful, attentive. Gary Worked to find right car and price point for me, and Mike took the time for me to test drive each and answer all questions. The team Helped me arrang More

by J Stein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Dec 01, 2020 -

Westside Lexus responded

Thank you for taking the time to leave us a review! Providing friendly and attentive service is always the goal here at Westside Lexus, and it means a lot to know that Gary, Mike, and Nam made it happen for you. We hope that you continue to enjoy your newly purchased vehicle!

November 28, 2020

Awesome experience!! John and the crew helped from start to finish. And even when the trade in was short, John found a way to bridge the gap. Will always make the drive out to Westside More

by rob.adamek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Westside Lexus responded

Thank you so much, Rob! We truly appreciate you coming out to Westside Lexus and are delighted that John could assist with your recent purchase. Enjoy your new vehicle!

November 28, 2020

The whole transaction was “social distance” approved! I was worried about how the process would work during the pandemic and it was super easy and safe! More

by cedes2nena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Westside Lexus responded

Thank you for posting about your experience with our Westside Lexus team. The safety and satisfaction of guests is our priority and I am happy to hear that came through to you!

November 28, 2020

Great experience at Westside. Jeffrey. Byers always a professional. Finance was great. This is my 4th Lexus. I would recommend Jeffrey and Westside.to everyone. More

by ssimpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Nov 30, 2020 -

Westside Lexus responded

Thank you for reviewing Westside Lexus and for giving a shout out to Jeffrey. We're proud to have earned your business and we look forward to working with you next time!

November 27, 2020

Overall my experience here has been great. Hai Do was very patient and thorough with everything and was able to fulfill everything I wanted. He took the time out of her personal day just to come in to he More

by katrina.dang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do, Hai
Nov 30, 2020 -

Westside Lexus responded

Katrina, thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Westside Lexus, and we will certainly let Hai know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

November 27, 2020

I love this dealership very friendly and wonderful customer service. I worked with Chong Lee all through my negotiation process till purchase she was so exceptional felt like I knew her long time ago More

by Ike Imala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Westside Lexus responded

Thank you, Ike, for posting about your recent visit to Westside Lexus. It is our goal to deliver a seamless experience and I am happy to hear that Chong walked you through the process. We look forward to seeing you next time!

November 27, 2020

I had to pay more on top of the negotiated price for a “dealer installed” option. Westside proceeds to deliver vehicle without it being installed. Then, says it is impossible to refund the difference. Fee More

by tg_76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edwar Guerrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Westside Lexus responded

If there was a mix-up on our end here I sincerely apologize. I can understand why this would be such a frustrating experience, and I would like to see if there is anything that I can do to make things right. I won't be able to find your contact information from this review, so would you please give me a call? Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

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