Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Westside Lexus
Houston, TX
7,136 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,136 reviews
November 30, 2020
it was very easy and quick to purchase my new Lexus SUV. Alex was very helpful and did a great job. Great customer service at Westside Lexus. Alex was very helpful and did a great job. Great customer service at Westside Lexus. More
by kimballmo
Verified CustomerEmployees Worked With
November 30, 2020
Thanks I really love my Lexus ES 350 excellent car nice color inside and outside navigation everything inside are really cool love so much thanks color inside and outside navigation everything inside are really cool love so much thanks More
by SHOPHEAPSEAK
Employees Worked With
Karina Mejia
November 30, 2020
I've owned different luxury cars and been to different luxury car dealerships in Houston area for services. Westside Lexus is by far the worst experience. Service advisor Escobar was apathetic, didn't exp luxury car dealerships in Houston area for services. Westside Lexus is by far the worst experience. Service advisor Escobar was apathetic, didn't explain what it was repaired but said car was okay after the repair. When it required a second attention, he took the key and drove back to the shop without saying anything. The experience could've been a lot better. Westside Lexus should learn from other dealership like Sewell in terms of what excellent customer service really means. More
by cwf88
Employees Worked With
November 30, 2020
Our Lexus experience has been a pleasant one. We always have received preferred treatment. This our 4th Lexus. Jeffery Byers is outstanding! Our Preferred Sales Person have received preferred treatment. This our 4th Lexus. Jeffery Byers is outstanding! Our Preferred Sales Person More
by michael-evans
Employees Worked With
November 29, 2020
Very friendly, not too pushyDealership selling a Very friendly, not too pushy Dealership selling a wonderful car. Have been Lexus owner for more than 20 years and always use Westside dealership beca Very friendly, not too pushy Dealership selling a wonderful car. Have been Lexus owner for more than 20 years and always use Westside dealership because of their customer service. More
by TENNIS814
November 29, 2020
Gonzo did a great job keeping us dry while shopping for a vehicle in rainy weather. He was able to help me find exactly what I wanted in a price range I was comfortable with. Thanks! vehicle in rainy weather. He was able to help me find exactly what I wanted in a price range I was comfortable with. Thanks! More
by susanpowell
Employees Worked With
Gonzo Jimenez
November 29, 2020
Amazing staff!! George Shannon takes care if it’s clients , I will be a returning client. William Zamora from service and Mr. Shafer from Finance.. great team , I will be a returning client. William Zamora from service and Mr. Shafer from Finance.. great team More
by elegancecustomz
November 29, 2020
Manny Gomez was an excellent sales person! He did a wonderful job introducing us to the Lexus brand. Additionally, Manny made us feel he was our advocate in finding the right vehicle for us. wonderful job introducing us to the Lexus brand. Additionally, Manny made us feel he was our advocate in finding the right vehicle for us. More
by New owner A
Employees Worked With
Manny Gomez
November 29, 2020
We received excellent service from our salesman Alex Owens. He allowed us multiple test drives in various models and supported us in finding the options we were looking for in the correct color NX. Most Owens. He allowed us multiple test drives in various models and supported us in finding the options we were looking for in the correct color NX. Most importantly he helped get us the SUV we wanted within our budget. I would definitely recommend Alex at Westside Lexus and we already plan on buying from him again in 3 - 4 years. More
by marlonromero22
Employees Worked With
Alex Owens
November 29, 2020
Excellent customer service. Doug Philip was fantastic. This is is my 5th purchase from this store and him. Great customer service and customer loyalty. Nadeem Anwar This is is my 5th purchase from this store and him. Great customer service and customer loyalty. Nadeem Anwar More
by NAAT
