Westside Lexus

I liked how Clean and organized the dealership is. Appreciated Steve and Gonzo’s help via emails, calls and in person. Great customer service experience! Appreciated Steve and Gonzo’s help via emails, calls and in person. Great customer service experience! More

Ching was absolutely the BEST!!!! I could only give it 4 stars because I noticed a crack in the windshield after I drove off. Waiting for the dealership to contact me back so I can come in for them to fix. stars because I noticed a crack in the windshield after I drove off. Waiting for the dealership to contact me back so I can come in for them to fix. More

Nice new construction. Friendly people. Good service. Quick delivery. Best in town. That’s all I need to say. This is a fill in for the 25 words or more. Quick delivery. Best in town. That’s all I need to say. This is a fill in for the 25 words or more. More

A good dealership with knowledgeable individuals - Edwar was very helpful and explained thing a very well about the car - the prices are jacked up and need good negotiation- would be better if haggle free was very helpful and explained thing a very well about the car - the prices are jacked up and need good negotiation- would be better if haggle free All in all a good experience More

Excellent experience, very user friendly dealership. Every person was smiling and very attentive Our salesman did everything humanly possible to ensure all our questions were answered. Best car buying e Every person was smiling and very attentive Our salesman did everything humanly possible to ensure all our questions were answered. Best car buying experience I have ever had. I can't remember all the names of the personnel that helped us. but they were all excellent More

Westside Lexus Frank Mata was friendly and very detailed whenever I asked a question. I was pleased with his professionalism and pleasant attitude. Thanks Westside Lexus. whenever I asked a question. I was pleased with his professionalism and pleasant attitude. Thanks Westside Lexus. More

Referencing recall service . . . 09/24/20Luara, made Referencing recall service . . . 09/24/20 Luara, made every effort possible to do her job well and I am not certain she had any control over the situ Referencing recall service . . . 09/24/20 Luara, made every effort possible to do her job well and I am not certain she had any control over the situation as it evolved. However, I noticed on pickup, after an overnight stay, that the car was much dirtier than I left it. I didn't think much of it until I was cleaning the car this evening for a road trip tomorrow. There is an overspray over the entire vehicle. I am leaving early tomorrow AM and now I'm upset! The car is always garaged at home and kept in immaculate condition. This the proverbial straw that broke the camel's back! So now I am going to vent! . . . 3/20/19 . . . Shopping for a Lexus RX 350 with all wheel drive, I finally locate one at Westside Lexus. I visit a much closer Lexus dealer to see if they can move the vehicle for sale. They requested a sizable downpayment to move the vehicle so I just drove to Westside to deal with them. There was a "0" percent interest rate incentive so I was prepared to purchase with large down payment and finance the balance. The salesman was John Loving and he suggested a "paid full" lease with three years "no service cost" as an incentive. He even specifically mentioned that tires were covered should we need a replacement. Reluctantly, I was convinced to sign a lease with the balance purchase price contracted. Extremely pleased with the vehicle, as it was the first actually nice vehicle we've had after 47 years of marriage. 09/24/19 . . . Vehicle milage was 1,782 miles. Excellent service! Feeling good about Lexus! 05/13/20 . . . Vehicle milage was 5,113 miles. Again, excellent service! Really feeling good about Westside Lexus! 09/24/20 . . . Safety recall service! Vehicle milage was 6,413 miles. Delivered the vehicle for service approximately 7:15 am. Arrangements had been made to provide a loaner and pick up the vehicle the following day. Using the loaner vehicle, I return home to later find a phone message about the service tech noticing a nail in the right front tire shoulder and would cost approx. $315.00. I returned the call to explain that I had no alarms indicating a tire problem when I drove into the service center so I was being caught by surprise for the expense. I remembered the salesman saying that tires were covered under the lease. I spoke to Laura about that and asked if she had a copy of the lease handy. She did but she said that I had not purchased that option. Ok, now I'm getting a bad feeling about this because the salesman did not indicate it was an option to the lease. As I gather my thoughts it occurred to me that the dealership was offering special pricing for, of all things, . . . Tires. I saw the flyer on the tables in the waiting area and the loaner vehicle even had a flyer in the glove compartment latch. Needless to say, the thought did cross my mind that I may be getting "played." I even thought that since I had no warning light upon delivering the car for service, and a tire promo was in play was there really a nail?" Helplessly, I tell Laura I had no choice but to replace the tire and authorized her to proceed. To top it off, Laura then informs me that the price of the tire did include "2 yr's road hazard" insurance. Now I am definitely thinking "This can't be right." I bite my tongue, and keep my thoughts to myself. She ended the phone call informing me the car would be ready in about an hour. Again, I'm caught off guard because I was told it would take all day. When I asked about the scheduled Auto Butler, Laura said I would have do that at a later date because I just had it done in May. Dirty from yard work, I decided to wait until the following day to pick up the car. Arrived around 7:30 am to return the loaner and I had to wait while my vehicle was brought into the service bay area. I immediately noticed it was much dirtier than when I left it the day before. I actually had to use the wipers for both, the front and real window to see properly. I washed the vehicle< by hand, when I got home in my driveway and parked the vehicle in the garage. It wasn't until this evening that my wife noticed the overspray while prepping for our trip tomorrow. I am slow to anger, but now I am definitely angry. I am hoping that someone, reading this may actually understand my anger with this service trip to West Side Lexus and contact me regarding steps to correct the overspray on my vehicle and assure me that I do not need to seek another service center. More

Beautiful facility and first class operationState of Beautiful facility and first class operation State of the art all the way And great people but notably Steve M This dealership has always wor Beautiful facility and first class operation State of the art all the way And great people but notably Steve M This dealership has always worked hard to deliver a first class experience and once again they have succeeded!! More

Very impressed with the beautiful facility and friendly staff. Tim made the car-buying experience pleasant. He was informative, was a good listener and patient. staff. Tim made the car-buying experience pleasant. He was informative, was a good listener and patient. More

Louis is the best! He is so personable and has certainly mastered the art of customer service. It was like talking to an old friend. I hope I get to buy my next car from him!! mastered the art of customer service. It was like talking to an old friend. I hope I get to buy my next car from him!! More