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Westside Lexus

Houston, TX

4.8
7,072 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,072 reviews

April 07, 2020

Shannon was excellent as always in helping me with my selection and the attention that I received from Andrew was also excellent. West side Lexus continues to impress with its customer service and atten More

by cdinelli
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2020 -

Westside Lexus responded

Thanks so much @cdinelli! Shannon and Andrew will be so happy to hear your feedback. We couldn't agree more, they are amazing people and so important to our team. Thank you again. Stay safe and well.

April 03, 2020

Very friendly to the foreigners who just moved into Houston. Kindly advices not only the quality of car itself but also the insurance, driving license etc. More

by nemotomaru
Recommend Dealer
Yes
Employees Worked With
Chong Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2020 -

Westside Lexus responded

Welcome to Houston and welcome to Westside Lexus! We are so happy to have you as part of the family! Stay safe and well, Your Westside Lexus Team

April 03, 2020

This my 8th vehicle bought at this dealership. I would recommend Westside Lexus to anybody who is looking for good efficient service. You will be surprise how they are providing special service doing this More

by Alexisrob
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Teodoro
Apr 14, 2020 -

Westside Lexus responded

WOW! 8 vehicles! Amazing! Thanks so much @Alexisrob! We are so happy that you are happy and can't thank you enough for shopping with us again. It is indeed a crazy time in the world and we will continue to do our very best to care for our little part of it and everyone who visits us. Many thanks!

April 03, 2020

Wasn’t happy w/ this 5th Lexus purchase. The price and financing wasn’t explained to me even after I kept asking Mr. Sharma. He just kept talking over me. When I got home and read over my paperwork, I rea More

by karen.phillips39
Recommend Dealer
No
Employees Worked With
Anil Sharma, Ty Stanfield
Apr 14, 2020 -

Westside Lexus responded

Hi Karne, Thank you for your feedback. We are very sorry to hear about your experience, but glad that Anil was able to reach out to you. Hopefully you were able to get your concerns addressed. If not please reach out to Ty so that he can assist you further with any questions you may have. Wishing you all the best, Your Westside Lexus Team

April 01, 2020

Totally Satisfied They allowed me to look at everything. After I decided on a car, Desmond spent at least an hour going over how everything worked. He was very pleasan More

by Rszymczak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Jacobson, Desmond Johnson
Apr 02, 2020 -

Westside Lexus responded

Thank you so much for shopping with us, Rszymczak! Desmond and Kevin are awesome! We are very fortunate to have them on our team and are so glad that you enjoyed your experience with us. Thank you again and stay safe.

April 01, 2020

Excellent service. Understanding and easy to work with. Tried to expedite things given the current conditions with virus. Steve was professional but easy going and respectful. More

by prlerner
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2020 -

Westside Lexus responded

Thank you so much for shopping with us, prlerner! We are so glad that you enjoyed your experience with us. Thank you for understanding the extra steps we are taking to keep everyone safe right now. Please stay safe and well.

April 01, 2020

Beautiful and enormous new facility - great selection - cars protected by multi-level garage - Jeffery Byers in Sales is fantastic - a very positive experience. Well done. More

by michael.l.franklin
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2020 -

Westside Lexus responded

Hi michael.l.franklin! We are so glad you are loving our new home! We are so proud to share it with you! Thank you for shopping with Jeffrey and for choosing Westside Lexus! Be safe and well.

April 01, 2020

Westside Lexus and especially Jeffery Byers and James Breaux continue to exceed expectations in the delivery of service in the automobile purchase experience for my family and me. More

by mrutledge
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charli Byers
Apr 02, 2020 -

Westside Lexus responded

Thank you so much for shopping with us, mrutledge! We are so glad that you enjoyed your experience with us. Please let us know if you need any additional assistance. Thank you again and stay safe.

March 31, 2020

Sales was awesome. Finance was a little challenging. Dealership was excellent. Recommended my brother and sister in law and they bought a car from Jeffrey Byers only 2 days later. More

by DANISEPOLASEK
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Apr 02, 2020 -

Westside Lexus responded

Thanks so much for your feedback, DANISEPOLASEK. We're sorry to hear that finance was a little challenging. We are very glad, however that the rest of your experience was positive and appreciate your putting your trust in us to care for your family's vehicle purchase as well. We appreciate you. Be safe.

March 31, 2020

Chong did a great job. She's very knowledgeable about Lexus products. She treated my husband and I very professionally, and was not in a rush to make a sale. More

by mspara
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2020 -

Westside Lexus responded

Thank you so much for shopping with us, mspara! Chong is the best! We are very fortunate to have her on our team and are so glad that you enjoyed your experience with us. Thank you again and stay safe.

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