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Westside Lexus

Houston, TX

Overview
Employees
Reviews
4.9
6,408 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,408 reviews

May 16, 2024

This dealership was busy but all the salesperson were professional. The location was very clean too. More

by mangat_sandeep19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Westside Lexus responded

Mangat, we're delighted to hear that our team welcomed you to Westside Lexus with professional service! Thank you for sharing your appreciation for our dealership. Safe travels!

Helpful
May 16, 2024

This is my 2nd purchase from Westside Lexus. . Each time it's been a seamless process.. More

by fNicholas47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Westside Lexus responded

Congrats on your second vehicle from Westside Lexus! We greatly appreciate your business and five-star review. Enjoy the ride!

Helpful
May 16, 2024

Ten out of ten! Would recommend. Knowledgeable staff, quick process. Five more words to finish. More

by jonathan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Westside Lexus responded

We are honored to receive your support, Jonathan. Thank you! - Westside Lexus Team

Helpful
May 16, 2024

We had a complicated repair that drug on for several months due to a back ordered part. All of that was out of Daniel’s control. He was courteous, professional, and kept us informed along the way. He ma More

by Carrfamily1999
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Westside Lexus responded

We're glad to know that despite the delay, you had a positive experience with our team at Westside Lexus. We'll make sure Daniel knows how much his professionalism and communication were appreciated during your repair process. Thanks for sticking with us!

Helpful
May 15, 2024

Very disappointed in the financing process. Car is fully paid off and I do not know who has possesion of the title. More

by sherring25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Westside Lexus responded

I'm sorry to learn about your frustration with the financing process. I understand how important it is for you to have clarity regarding your title, and I want to help resolve this issue promptly. Please reach out directly so that we can assist you further in this matter. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

Helpful
May 15, 2024

I can't say enough good things about these folks. Westside Lexus makes purchasing a new vehicle a pleasurable experience from start to delivery. This is our third Lexus purchase from Westside and we More

by TSOWELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Westside Lexus responded

We're so glad to know that you've had consistently great experiences with us at Westside Lexus. Thank you for your loyalty and support! Enjoy your new vehicle!

Helpful
May 15, 2024

Great to work with. Not pushy. Welcoming and friendly. Will use them again. Will refer More

by twhitein281
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Westside Lexus responded

It was our pleasure to assist you. Thank you from all of us here at Westside Lexus!

Helpful
May 14, 2024

Jeffrey Byers has been my personal salesperson for 29 years, and I would highly recommend him to anyone looking for great service, attention to detail, willingness to help and personable service.. More

by dianalynn77056
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Westside Lexus responded

Diana, we're so glad to know that you've had such a long and positive relationship with Jeffrey here at Westside Lexus. Thank you for your recommendation, we truly appreciate it!

Helpful
May 14, 2024

Nicholas was helpful, informative, and supportive during our car purchase! We appreciate the attention to detail from him and Sam in financing. More

by Princess.721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Westside Lexus responded

We're glad to know that Nicholas and Sam provided you with the support needed during your car purchase at Westside Lexus. We appreciate your kind words about our team's attention to detail!

Helpful
May 13, 2024

The people were very courteous. Everything went fast and they worked with me. I was very impressed with them. The place is very orderly. More

by ask71356
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Westside Lexus responded

We're glad to know you had a positive experience with our team at Westside Lexus. We always aim for efficiency and courtesy in all we do, so it's great to see that reflected in your visit!

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