Westside Lexus

From start to finish it was great, didnt take allday The vehicle I saw online was there when I got there and everything went smooth and quick. My salesman David Wasaff greeted my outside and took really The vehicle I saw online was there when I got there and everything went smooth and quick. My salesman David Wasaff greeted my outside and took really good care of me and my friend that was with me. More

Love my new GX Steve and team did a wonderful job and couldn’t be happier. They were able to locate the exact vehicle I wanted to lease and had it ready the next da Steve and team did a wonderful job and couldn’t be happier. They were able to locate the exact vehicle I wanted to lease and had it ready the next day for me to pick up. More

Used carourchase We were happy with the sales process with Mike. He listened to our needs and tried to fulfill them. We had purchased multiple cars from Northside bu We were happy with the sales process with Mike. He listened to our needs and tried to fulfill them. We had purchased multiple cars from Northside but moved here due to Mike listening to us and trying to work with us. More

Great recommendations This is the first time I’m visiting Lexus dealers to leases my vehicle RX 350 - 2019 😍 I was in love with their service and strong recommendation to This is the first time I’m visiting Lexus dealers to leases my vehicle RX 350 - 2019 😍 I was in love with their service and strong recommendation to everyone about this Westside Lexus in Houston Texas. Special!!! The sale man Nam Pham is my favorite guy ever👍🏻?? He does excellent job let me tell more about him. He is so nice, very kind, smart , sweet and much more fabulous he does in his works. I would say the Lexus dealership so lucky to have Nam Pham works for them. Vinh Quach More

March & April 2019 Mr.Davis was awesome and treated me with so much respect and kindness. I like car but I loved the service I recieved which is why I ended up buying th Mr.Davis was awesome and treated me with so much respect and kindness. I like car but I loved the service I recieved which is why I ended up buying the car. More

RX 350 Purchase I came into Westside with a narrow search criteria on a RX 350. The team was very efficient with my time and we were able to get to an agreeable deal I came into Westside with a narrow search criteria on a RX 350. The team was very efficient with my time and we were able to get to an agreeable deal in record time. I was in and out very quickly. More

Excellent customer service Homer Hsu and Jeffery Byers were excellent. They were friendly, efficient, and straightforward. I’m sending everyone I know to them. I can’t say enoug Homer Hsu and Jeffery Byers were excellent. They were friendly, efficient, and straightforward. I’m sending everyone I know to them. I can’t say enough about the level of customer service. More

Great Service and listened Frank and Sihn were both great and listened to what my needs were. Both are excellent and asset to your company. I’ll recommend Westside to friends Frank and Sihn were both great and listened to what my needs were. Both are excellent and asset to your company. I’ll recommend Westside to friends and family. More

Amazing As Always Over the years I’ve come to appreciate the service that Westside Lexus provides. From the sales department to the cashiers in the Service department. Over the years I’ve come to appreciate the service that Westside Lexus provides. From the sales department to the cashiers in the Service department. Everyone one throughout the dealership are professional, have great attitudes and are very helpful. I purchased a truck last year from another dealership and am not receiving the same level of service I’ve become accustomed to. Even when having regular maintenance done. They don’t provide loaner cars and I feel the service managers are always trying to get me to do more than is needed. I decided right then and there that if I had a choice I would never purchase any vehicle unless it was a Lexus. Unfortunately, Lexus doesn’t have a truck series yet, but when they do I will be the first one in line. Recently, my valued service manager, Andrew Tran, gave me an honest answer to my question if it was time to turn in my 2 12 year old RX 350’s. Both having over 150K miles on them. Andrew explained that even though I took care of my cars, there are parts on my cars that are coming to the end of their life span. He explained both cars where getting to a point where they may start costing me more money than it would be worth unless I wanted to keep the cars. I decided to look at the pre-owned vechicles. My sales person, Clarence Keever, was VERY knowledgeable, patient and was able to answer all my questions I had. He helped me with pros and cons between a NX 300 and a RX 350. I NEVER felt pressured and he did a great job allowing me to make the decision that was right for me. I had some specific wants such as a white exterior, so my choices were limited. I did look at a few light silver ones but they just weren’t for me. I finally decided on purchasing a 2017 RX 350. They were more than fair with my trade ins of both my 2007’s. The 2017 was reasonably priced and had more bells and whistles then I know what to do with. Even though I knew Clarence’s shift was over at 4:00, he stayed until I was driving off the lot with my new car which was after 6:00. I never felt like he was racing me through the process and I even kept apologizing to him for keeping him. He was so nice and even took the time to go over EVERYTHING on the car. I really appreciated him doing this since I am older and not up to speed with what the newer cars have. I don’t want to forget mentioning Judy Patureau in the finance department. She too stayed overtime to help me. She was very thorough when explaining what I was signing and helped explain the different extended warranties. I appreciated her giving me her opinion and, as with Clarence, didn’t pressure me into making a quick decision or racing me out the door. Overall, I could not have had a better experience. If Lexus would come out with a work truck, I wouldnt even consider going anywhere else. Westside Lexus has a customer for life. More

Nam is super helpful! Would highly recommend! Nam is super straightforward and is not trying to trick you like other car sales people. Was a super fun, no hassle process! Will definitely come back Nam is super straightforward and is not trying to trick you like other car sales people. Was a super fun, no hassle process! Will definitely come back and choose Nam again to purchase our future cars! More