Westside Lexus

Very professional My experience was great! I always look forward to dealing with Westside Lexus. I was kept informed every step of the way. I always recommend Westside My experience was great! I always look forward to dealing with Westside Lexus. I was kept informed every step of the way. I always recommend Westside Lexus to my Family and Friends. More

Collision/Body shop The girls up front were very helpful and courteous. Jason was very helpful. Explained everything that was being done to the vehicle. Kept me informed The girls up front were very helpful and courteous. Jason was very helpful. Explained everything that was being done to the vehicle. Kept me informed as to the status of repair. I was very pleased with everyone and the work that was done. More

Great service from Ashley. Ashley was made the last 14 days easy. She updated me and answered all my questions and concerns. Now I have my car back in the condition before the Ashley was made the last 14 days easy. She updated me and answered all my questions and concerns. Now I have my car back in the condition before the accident. Thank you More

Excellent Service excellent vehicle and customer service. Very professional. Called me to update the service. Not disappointed. Highly recommend West Side Lexus Service excellent vehicle and customer service. Very professional. Called me to update the service. Not disappointed. Highly recommend West Side Lexus Service Center. Keep up the good work. More

Awesome service all around Dropped my car off and received a very clean loaner. Service advisor Will was helpful and answered all my questions. When I came to pick up the car th Dropped my car off and received a very clean loaner. Service advisor Will was helpful and answered all my questions. When I came to pick up the car the process was smooth and have no complaints! More

Top notch service Appreciate the loaner car when needed and you deal with people that care. service is always done correctly first time and this will be my 2nd Lexus t Appreciate the loaner car when needed and you deal with people that care. service is always done correctly first time and this will be my 2nd Lexus to use the service department More

Very Professional Jason Bibb, great representative of the dealership. Service Center done maintenance completion in short notice. These are going beyond the call of Jason Bibb, great representative of the dealership. Service Center done maintenance completion in short notice. These are going beyond the call of duty. Thanks, Ozell Smith More

Thanks Everyone was helpful and knowledgeable and I walked out of there with the LEXUS of my dreams !!! I would recommend Westside LEXUS ! Thank you sinh and Everyone was helpful and knowledgeable and I walked out of there with the LEXUS of my dreams !!! I would recommend Westside LEXUS ! Thank you sinh and Steven More

Very easy and enjoyable I am a 2nd time buyer from Westside Lexus. I have loved owning a Lexus and feel this will be my only make of car ever. My salesperson was great and th I am a 2nd time buyer from Westside Lexus. I have loved owning a Lexus and feel this will be my only make of car ever. My salesperson was great and the car was delivered exactly as I requested! Thanks!!!! More

Lack of Communication The actual labor look good as far as I can tell. I am highly disappointed in the advisor, Marvin. My car was there 11 days and I had not heard a word The actual labor look good as far as I can tell. I am highly disappointed in the advisor, Marvin. My car was there 11 days and I had not heard a word about it. I was sick and did not realize how many days had passed. I called after 11 days and had to ask for a manger to get updates on my car. It does not bother that it took almost 2 weeks to repair. I expected that with the supplemental claim that had to be made. Then Marvin gives me an unclear explanation when I did talk to him. My insurance kept asking questions and I did not understand why they had not spoke to Marvin but they said they tried and did not get a response. Marvin told me the supplemental got held up awaiting insurance approval but I know that was not true because I could see what was submitted and on what date. Then Marvin said he was awaiting on my new bumper to arrive. That part is reasonable but I didn’t appreciate Marvin trying to put it off on the insurance company. And if there was an issue I should’ve been made aware of it. Marvin also tells me he had the wrong phone number for me. At no point in the 11 days did it occur to Marvin to dig a little deeper. I have been there before and I have an extensive relationship with the service department as well. The easiest thing to do would have been to look at the insurance supplemental. All of my info was at the top of that document. I felt a little disrespected as if it wasn’t so important for me to know the status updates maybes because I’m a woman. He didn’t even try to explain everything in detail. Everything was rushed in his time speaking to me. Marvin is a poor representation of Lexus. I expect more. More