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1,447 Reviews of Westside Lexus - Service Center
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February 29, 2020
Happy with the results. But disappointed that I drove an hour to pick up my car when I was told to, and it was not ready. I would have appreciated a call to let me know it wasn’t ready yet. Aside from that, hour to pick up my car when I was told to, and it was not ready. I would have appreciated a call to let me know it wasn’t ready yet. Aside from that, all good. More
by PAUL.BAILEY
Verified CustomerEmployees Worked With
February 19, 2020
Poor quality of work I do regular vehicle maintenance for my Lexus RX350 at Westside Lexus. As usual, I did the maintenance on Dec.10 last year. there was no issue at all I do regular vehicle maintenance for my Lexus RX350 at Westside Lexus. As usual, I did the maintenance on Dec.10 last year. there was no issue at all when they hand over the car for me, but my vehicle could not start on Jan.1 this year because of low battery. it can be found out definitely if those guys in Westside checked the vehicle carefully during the maintenance 20 days before. More
by Kevin
Employees Worked With
Will Zamora
November 26, 2019
I have been taking my vehicle to Westside Lexus for service because it's closer to my job than Northside Lexus. However, I must say I'm VERY disappointed in the service. I took my car in for the 70,000 service because it's closer to my job than Northside Lexus. However, I must say I'm VERY disappointed in the service. I took my car in for the 70,000 mile routine service and I honestly don't believe anything was done other than the two new tires I paid for, the alignment I paid for, and a car wash. My car battery cable connections were not cleaned. Nor was there any corrosion applied. How do I know? Because my car died the same day and when I jumped it, I lifted the battery cover and both of the connections were covered in black dust/residue. They had not been cleaned. It's pretty clear to me that my battery wasn't even checked, which leads me to believe none of the other 70,000 mile items were checked either. Thank goodness ba gentleman at the gas station offered to go get his jumper cables to help out a stranded woman all alone at a gas station. I no longer trust your technicians to perform my maintenance. It's sad, because I paid for a certified Lexus and I'm now having issues and have only had the vehicle less than one year. This is the second time I've had to have my car battery jumped. There's no way this should happen with a certified Lexus. More
by r harrison
Employees Worked With
John (last name unknown)
October 05, 2019
Westside Lexus IS the best! They always take care of my vehicle and Will Zamora always respond to my emails in a timely manner! I highly recommend Westside Lexus! vehicle and Will Zamora always respond to my emails in a timely manner! I highly recommend Westside Lexus! More
by Sdja120
Employees Worked With
Will Zamora
September 06, 2019
Insurance Claim work Westside Lexus should feel very confident in their collision consultant Isaias Ponce in exemplifying superior customer service. The insurance company Westside Lexus should feel very confident in their collision consultant Isaias Ponce in exemplifying superior customer service. The insurance company involved in my claim was very difficult but Isaias handled every aspect of the claim and all the players involved including keeping me fully updated and included in the process. He went above and beyond to make a repair to my interior seat that could not be determined how it occurred but instead of debating it, he got the job done and created a very satisfied and repeat customer! Thank you so much for having someone at Westside Lexus that is so customer focused and professional. More
by GeGe Suttman
Employees Worked With
Isaias Ponce
June 24, 2019
20K Service on RX 350 Loaner was waiting, dealership was able to fix spot on windshield where a pebble hit and spidered ( I had purchased windshield insurance). I didn’t Ha Loaner was waiting, dealership was able to fix spot on windshield where a pebble hit and spidered ( I had purchased windshield insurance). I didn’t Have to make s second trip or call the service for the repair which made it very convenient for me. More
by JBIEDERMAN16
June 24, 2019
Very friendly staff The customer service was definitely some of the best I've ever experienced. I will highly recommend westside Lexus to friends and family in the future The customer service was definitely some of the best I've ever experienced. I will highly recommend westside Lexus to friends and family in the future. More
by HUNTER.DAVIS1
Employees Worked With
Steve Davis
June 22, 2019
Way to go at Westside Lexus One can feel the eagerness of the staff at Westside Lexius to serve and please you from the moment you put foot in their service area. What a way to g One can feel the eagerness of the staff at Westside Lexius to serve and please you from the moment you put foot in their service area. What a way to go Westside Lexus! More
by luckygully
Employees Worked With
Andrew Tran
June 20, 2019
Amazing I’ve never seen better service at a dealership. They were very quick and attentive. They even offered a loaner so I could run errands during my hour w I’ve never seen better service at a dealership. They were very quick and attentive. They even offered a loaner so I could run errands during my hour wait time. Super friendly. So glad I finally have had a pleasurable experience getting service work done. More
by Brenton
Employees Worked With
May 30, 2019
Wow.. Excellent Maintenance Service! WOW!! That sums up the friendly Westside Lexus Service Team. I recently had both our IS-250 and GX-460 serviced for scheduled maintenance in the new s WOW!! That sums up the friendly Westside Lexus Service Team. I recently had both our IS-250 and GX-460 serviced for scheduled maintenance in the new spacious Service Center. As usual I was very impressed with the practical repairs that were recommended. The service inspection report outlined issues needing immediate attention, and suggested less critical items as optional (i.e. to be monitored during future visits). I also opted to have Lexus Detailing done along with door dents removed.. The vehicle looked "like new" when it was completed. Thoroughly satisfied customer! More
by Carlton
