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Westside Lexus - Service Center

Houston, TX

4.7
1,413 Reviews

1,413 Reviews of Westside Lexus - Service Center

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April 16, 2024

Fantastic service from Andrew. He was very involved and made everything easy. I was very happy! My only complaint was my car was not as clean as I expected it to be (based on pa More

by Jgjax3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Westside Lexus responded

We're glad to know Andrew provided you with a fantastic service and made everything easy for you here at Westside Lexus! With that said, we apologize if the cleanliness of your car didn't meet expectations, and we'll certainly take note of this feedback. Thanks for sharing your experience with us!

April 15, 2024

Andrew does an excellent job when working with my appointment. He is an excellent service representative! Thanks More

by tedtriche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Westside Lexus responded

Ted, it's great to know Andrew provided excellent service during your appointment at Westside Lexus. Thanks for sharing your experience!

April 10, 2024

Daniel is helpful, professional, friendly and a great service advisor!I would recommend a friend to come to this dealership. More

by gabrielkungool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Westside Lexus responded

Gabriel, we're glad to know Daniel provided such a great experience at Westside Lexus! We appreciate your recommendation and look forward to serving you again in the future.

April 10, 2024

David W, Tammy, Tom H, and Marlene excel in representing and personally serving an excellent Lexus dealership. More

by Lareemon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Westside Lexus responded

Lareemon, it's great to know that David, Tammy, Tom, and Marlene provided you with excellent service at Westside Lexus. Thanks for sharing your experience!

April 03, 2024

I always appreciate Andrew and his excellent assistance. Thank you for being responsive About the process. More

by kendallrainer1
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Westside Lexus responded

Kendall, we're glad to know that Andrew's assistance met your expectations at Westside Lexus. Thanks for acknowledging his responsiveness! We are here for anything else you might need down the road!

March 30, 2024

Andrew has done an exceptional job overseeing service for my RC 350. I will always bring my car back to Andrew and Westside Lexus. Additionally, Mark Thomas oversaw some repair work in the collision center a More

by louis.carpenter02@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Westside Lexus responded

Louis, we're glad to know that Andrew and Mark provided exceptional service for your RC 350 at Westside Lexus. We apologize about the rental car experience with Enterprise, we'll definitely look into this matter. If there's anything else you'd like to add, please don't hesitate to reach out to us again. Thanks for sharing your feedback!

March 27, 2024

I've been taking my SUVs in for service at Westside Lexus for years and have never been disappointed. Andrew Nagler is an excellent service advisor who listens and treats you respectfully and professionally More

by vegas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Westside Lexus responded

We're glad to know that you've had consistently positive experiences with us at Westside Lexus, especially under Andrew's guidance. We appreciate your loyalty and look forward to continuing our relationship in the years ahead!

March 27, 2024

Excellent Service! The very best. I have used another dealership and there is no comparison. Service at Westside is so much better! More

by Lillianputterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Westside Lexus responded

Lillian, we're delighted to know you had an excellent service experience at Westside Lexus! We strive for the best and appreciate your kind words. Thank you!

March 22, 2024

Andrew has been our service advisor for several years and he provided outstanding service and advice as usual. Recommend Andrew to all customers. More

by Srosenthal
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2024 -

Westside Lexus responded

It's great to know that Andrew continues to provide you with outstanding service at Westside Lexus. We appreciate your recommendation and are here for any of your future needs!

March 20, 2024

This was my first experience with Westside after dealing with Northside for over 25 years...and I received the usual Lexus experience -- alway as wonderful as the cars themselves!!! Everyone was always co More

by lharris107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Westside Lexus responded

Thanks for the positive feedback! We're delighted to know that your first experience with Westside Lexus lived up to the high standards you've come to expect from us. Here's hoping we can continue this wonderful relationship in the years ahead!