Westside Lexus - Service Center

Worst experience EVER at a car dealership! When I picked up my car from the service department, there was a huge crack in my windshield that was clearly not there when I dropped off my car. The When I picked up my car from the service department, there was a huge crack in my windshield that was clearly not there when I dropped off my car. The crack is nearly two feet wide. The Manager said “ Unfortunately, there must have been an existing chip that was gonna no to eventually become a crack sooner or later”. I will go as far up as I need to in order to get Lexus to take responsibility and replace my windshield at no cost to me. More

Excellent service I was in and out in less than an hour!!! Scott does such a great job-explains what needs to be done and let’s me know what service is coming up next. I was in and out in less than an hour!!! Scott does such a great job-explains what needs to be done and let’s me know what service is coming up next. More

Excellent service as always. We always receive prompt excellent service. Josh has been our service advisor for many years. He knows us and is familiar with our vehicles. We hav We always receive prompt excellent service. Josh has been our service advisor for many years. He knows us and is familiar with our vehicles. We have also had very good service from the collision center. More

my car wouldn’t stay started Chase(service rep) gave me a loner, checked the problem out, priced the repair, and returned my car in two days.. Doesn’t get better than that!! Chase(service rep) gave me a loner, checked the problem out, priced the repair, and returned my car in two days.. Doesn’t get better than that!! More

Good job! Courteous and efficient. Chase is a good service person who is very attentive to the need of customer. Westside Lexus service work is efficient and on Courteous and efficient. Chase is a good service person who is very attentive to the need of customer. Westside Lexus service work is efficient and on time. More

Great services Thanks for taking car of the service and being prompt. Didn’t have any complaint and very good follow up. Good services and very courteous. Thanks for taking car of the service and being prompt. Didn’t have any complaint and very good follow up. Good services and very courteous. More

Great Service Lexus makes a great car but the service department is what makes us come back year after year ! We have been customers for over 15 years. Sales and se Lexus makes a great car but the service department is what makes us come back year after year ! We have been customers for over 15 years. Sales and service are top notch! More

Low hassle, high customer service Went in to have my vehicle hooked up to diagnostic machine to confirm no errors were coming up. Booked online, was in and out within 40 minutes. Went in to have my vehicle hooked up to diagnostic machine to confirm no errors were coming up. Booked online, was in and out within 40 minutes. More

Recall Superb, prompt and owner friendly service My service manager, Jacob, is beyond reproach; a true professional There is just not much to add To Superb, prompt and owner friendly service My service manager, Jacob, is beyond reproach; a true professional There is just not much to add Top flight More

Great as expected I was in and out quickly when dropping off car. My service rep made effort to personalize my experience which was friendly and showed I wasn’t just a I was in and out quickly when dropping off car. My service rep made effort to personalize my experience which was friendly and showed I wasn’t just a car for service. Communication was prompt and efficient, and service was completed as expected. More