Westside Lexus - Service Center

Great Experience I had to drive 3 hours to Westside. I was greeted by name and they took care of some major work. Everything was completed by the date promised. My c I had to drive 3 hours to Westside. I was greeted by name and they took care of some major work. Everything was completed by the date promised. My car was washed and filled with gas when I picked it up !! More

Excellent Matt is replacing David Haas your most “Stellar Service Representative”. Matt has “big shoes” to fill; but did well. The competency & friendly engagi Matt is replacing David Haas your most “Stellar Service Representative”. Matt has “big shoes” to fill; but did well. The competency & friendly engaging manner of your service personnel makes for repeat buyers! Keep up the good work! Steve Raben More

Always a pleasure Even though my car was totaled. The amount of concern for my safety, was very heart warming! I will miss my car but will miss having a reason to visit Even though my car was totaled. The amount of concern for my safety, was very heart warming! I will miss my car but will miss having a reason to visit! More

Great Service My vehicle would not start and was in garage. Roadside Assistance helped me get to the dealership. Andrew had loaner car waiting for me and car was re My vehicle would not start and was in garage. Roadside Assistance helped me get to the dealership. Andrew had loaner car waiting for me and car was ready for pick up that afternoon. More

Awesome service!!! Waiting area is nice. It makes your wait feels shorter. Car came back spotless. Feel like a treat getting my car service, relaxing! service!!! Waiting area is nice. It makes your wait feels shorter. Car came back spotless. Feel like a treat getting my car service, relaxing! More

fixed windshield; misplaced cap; made pay full amount , not I had my windshield replaced. When I picked up car, it needed something recalibrated or something so had to keep it for longer. That was still all go I had my windshield replaced. When I picked up car, it needed something recalibrated or something so had to keep it for longer. That was still all good but once I got home, found that my cap for the charging outlet on instrument panel was missing. It was laying next to it, not in slot when I dropped it off. I understand it might not be that big of a deal but it is the principal of it. I would like another one. I’m also not sure why you don’t allow to only pay deductible and insurance company pays their portion. I have Amica. I had ran into a friend who works there when I was getting the loaner and he said there would be no problem only paying my deductible. Not what happened at all. More

Scott bissonet. Is always great o me Great timely service. As usual Thanks to him I am well taken care of at Lexus Every time I need something done it is taken care of as I need. Great timely service. As usual Thanks to him I am well taken care of at Lexus Every time I need something done it is taken care of as I need. More

Very good people to work with. They give right recommendafions and don’t push for expensive things when not required. This time I had to change the tires and they gave me all the op They give right recommendafions and don’t push for expensive things when not required. This time I had to change the tires and they gave me all the options along with their recommendations. It was wonderful experience. More

5000 mile check New service rep, Fred Hernandez was excellent. Dave Hass retired Cargo area of 460 GX WAS NOT vacuumed even though I had lowered the cargo net so the New service rep, Fred Hernandez was excellent. Dave Hass retired Cargo area of 460 GX WAS NOT vacuumed even though I had lowered the cargo net so the dry grass would be visible More

My service advisor is Josh Guerra. He is the epitome of competent, thoughtful customer care. Having been in a service business for 35 years, I feel qualified to say t is Josh Guerra. He is the epitome of competent, thoughtful customer care. Having been in a service business for 35 years, I feel qualified to say that he's one of the best I've seen, and his dedication to what he does is the number one reason why I've been a long time loyal customer of Westside Lexus. What an asset to your organization! You are very fortunate to have him in your employ. Susan Coburn More