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Whaling City Mazda

New London, CT

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128 Reviews

471 Broad Street

New London, CT

06320

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Showing 128 reviews

December 12, 2020

Joseph Lamonica was friendly and knowledgeable. We felt at ease at our car journey and was pleasantly surprised that we could take the car home the same day! Would definetly buy from here again!! More

by JackieLaMattina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Lamonica
Dec 15, 2020 -

Whaling City Mazda responded

Thank you, Jackie! We are continually striving to create a stress free and pleasant purchasing and service experience and it is always nice to see when our efforts shine through. Please don't forget to let your friends and family know about your stellar experience and feel free to like us on social media too. We find that our customers are our greatest advocates and we greatly appreciate it! We wish you a Happy Holiday Season and stay safe! ~The Whaling City Team

November 23, 2020

Purchased the car with a free tire and breaks for life. Dealership refuses to honor the purchase agreement. Contacted the new ownership and they completely lied and set that deal was discontinued years bef More

by fed up
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Filippo Marchionne
Dec 15, 2020 -

Whaling City Mazda responded

We apologize for any feelings of wrong-doing but we assure you there was not and the New Ownership did not lie about the program and its expiration prior. Often when one is upset their perception of others tone and/or actions can be misperceived in a negative manner. While sometimes confrontation is unavoidable, our employees always try to remain as composed as possible in a combative situation and we hope that you see our Service Staff had no ill intent and did not mean to be perceived as rude or ill-mannered. The Free Tires and Brakes program started on 9/1/2013 and Expired on 2/28/2014. Documentation can be provided to you if necessary. All customers who Purchased from the Old Company, Whaling City Motors, had the program honored if they had purchased during the programs active time period. However, because of certain matters pertaining to the sale of the business, we were not able to continue to honor a program that had expired prior to inception of the New Company, Whaling City Auto Group. We are greatly distressed that this caused many of our customers, who purchased during the original program period, to lose their benefit from it. We hope that our response helps bring some understanding to what transpired and that this instance doesn't stand as a deterrent for you and that we are able to retain your loyalty to our company. Again, we apologize for any perceived notions of wrong-doing as it was never our intent. We wish you a Safe and Joyous Holiday Season! ~The Whaling City Team

November 04, 2020

My salesperson, Dan, was very upfront with all costs and offers, and it was a pleasant surprise for him to run through many of the features and controls on the car. Going through the financial process was q More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Corriveau, Alyssa Egan
October 22, 2020

I have bought many, many cars in my lifetime and this by far was the best experience I have ever had. Starting with my salesman Joe who was not only professional and pleasant but he wasn't pushy, Joe to More

by gerimoran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruno Aparicio, Joseph Lamonica
September 21, 2020

Professional team with good negotiation communication. Started with online email pricing and progressed to in person negotiation. No false posturing or misleading gimmicks. Fair price for a great car-- More

by Fred from Shelton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Natiello, Bruno Aparicio, Alex Nieves
Sep 28, 2020 -

Whaling City Mazda responded

We always strive to be as honest, straight forward and informative as possible from all aspects, including online to in-person appointments. Thank you for sharing the story of your experience with us! We hope the car serves you well and we are glad you agree it was a fair deal. You're Welcome! ~The Whaling City Team

September 18, 2020

I choose my dealer the same way I like my cars. Reliable Fast and with plenty of options. Need to add more words to this. More

by Nguyensome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Santana
Sep 28, 2020 -

Whaling City Mazda responded

Thank you! We are glad that we were able to accommodate not only the reliable and fast car but also a reliably fast purchasing experience too! ~The Whaling City Team

September 03, 2020

We had a very good experience. Staff was very friendly and helpful, especially Joe Lamonica. We received a very good lease for another 3 years. More

by mjcrosbie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruno Aparicio, Joseph Lamonica
August 31, 2020

Bruno and Joe were a pleasure to work with. I was looking for a Mazda with certain options and a specific color. They found the car at another dealership and got it to Whaling City immediately. Joe was very More

by leodogs82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruno Aparicio, Joseph Lamonica
August 24, 2020

Outstanding new car buying experience from initial conversation to closing. We felt comfortable that we were getting a great value in our deal. These guys also went above and beyond to help us get ou More

by Frank P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruno Aparicio, Terrance Mitch Maher
August 18, 2020

Outstanding experience! From first contact thru vehicle pickup this buying experience was seamless. Always got a call or text back, every question got answer and every concerned addressed. Thank you to Bru More

by Gwcap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Natiello, Bruno Aparicio, Alberto Santana
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