Whaling City Mazda

A great place to, service was phenomenal and I was treated like I was important treated like I was important More

If you are looking for a Mazda you cannot go wrong with Tudor Freeguard at Whaling City Mazda in New London, CT. He was very helpful and at no time did I feel pressured into a sale. He was very knowledgeab Tudor Freeguard at Whaling City Mazda in New London, CT. He was very helpful and at no time did I feel pressured into a sale. He was very knowledgeable and the whole process was smooth. The finance department was great as well. I highly recommend you check them out! More

Front desk to service to sales top notch dealership Joe is the sales person you need to see for a car deal is the sales person you need to see for a car deal More

My salesman Mitch was amazing! He was so knowledgeable about the car! The best part was there was no pressure and they were very friendly. Everyone I dealt with was amazing! I look He was so knowledgeable about the car! The best part was there was no pressure and they were very friendly. Everyone I dealt with was amazing! I look forward to dealing with them in the future!! More

As always it was easy to get a quick appt and service tech was very pleasant and took the time to explain what was needed . tech was very pleasant and took the time to explain what was needed . More

Ever since they moved to the new location they have Extremely disappointing customer service. My experience with the General Manager (Zimmer) at this Mazda dealership in New London, CT, was frustrating Extremely disappointing customer service. My experience with the General Manager (Zimmer) at this Mazda dealership in New London, CT, was frustrating from start to finish. After having 16 years of loyalty from the old building and commuting from the other side of the sate, I was presented with a deal that I felt was outrageously high compared with what other Mazda dealerships were offering. When I provided actual numbers showing that significantly better deals were available elsewhere, instead of taking the feedback professionally, the General Manager became pushy and rude in an attempt to win my business back. A good dealership should be willing to compete based on transparent pricing, respect the customer’s decision, and provide professional service, even when the customer chooses another dealer. Unfortunately, that was not my experience here. The aggressive sales approach and lack of professionalism completely overshadowed what could have been a straightforward car-buying experience. I ultimately felt much more comfortable dealing with another Mazda dealership that offered a better deal and treated me with considerably more respect. My recommendation: shop around, get competing quotes in writing, and compare the numbers carefully before committing. Customer service and professionalism matter just as much as the price. More

Excellent first service appointment after buying my car here. The maintenance team was fast, professional, and very helpful! here. The maintenance team was fast, professional, and very helpful! More

They were very motivated to sell us what we were looking for. They made car buying fun. for. They made car buying fun. More

I had a great experience with Michael and the entire team at Whaling City Mazda. No high pressure sales and a definite focus on customer satisfaction. They are doing it right. Loving my new vehicle, too! at Whaling City Mazda. No high pressure sales and a definite focus on customer satisfaction. They are doing it right. Loving my new vehicle, too! More

Staff was great. Explained a concern that I had and replaced windshield wipers. Would definitely recommend. Explained a concern that I had and replaced windshield wipers. Would definitely recommend. More