Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
White Bear Acura Subaru
Vadnais Heights, MN
7,079 Reviews
White Bear Subaru, located at 3525 N Highway 61 in White Bear Lake, MN, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,079 reviews
August 05, 2020
Routine Service appointment made on phone for next day. Arrived at Service entrance five minutes before appointment, pulled in right on time. Got the scheduled maintenance done in a prompt and courteous ma Arrived at Service entrance five minutes before appointment, pulled in right on time. Got the scheduled maintenance done in a prompt and courteous manner. Matt Hanson was fantastic in the way he handled my needs. Many thanks to Matt and all the service crew at White Bear Subaru. More
by BFREY56
Employees Worked With
Matt Hanson
August 05, 2020
Great experience, services, and great employees. Peng was very nice to explain and show the do/do not if we take good care of our Subaru Forester. We love his services and advice. He is very knowle Peng was very nice to explain and show the do/do not if we take good care of our Subaru Forester. We love his services and advice. He is very knowledgeable on services and cars. More
by SOMLYSaysana
Verified CustomerEmployees Worked With
Sorry, cannot remember her name, but Peng and his co worker did great services., Peng Lee
August 05, 2020
ALIGNMENT The alignment was done in less time than I anticipated - and there was no charge. It does not get any better than that! Good deal Good Deal Good de The alignment was done in less time than I anticipated - and there was no charge. It does not get any better than that! Good deal Good Deal Good deal More
by MARYC.FOWLER
Employees Worked With
August 05, 2020
Always pleasant and professional. I have purchased seven Outbacks from WBS, six from the same salesman. I feel they are always truthful and attempt to give me the best service and pur I have purchased seven Outbacks from WBS, six from the same salesman. I feel they are always truthful and attempt to give me the best service and purchasing experience possible. More
by bnfsquad64
Employees Worked With
August 04, 2020
Excellent Service I spent quite a bit of time looking at vehicles for my next purchase and went to several dealerships. Yvonne was not overly pushy, trying to upsell me I spent quite a bit of time looking at vehicles for my next purchase and went to several dealerships. Yvonne was not overly pushy, trying to upsell me on things I don't want or need (looking at you Luthor Brookdale Toyota) or unwilling to help me look at a vehicle (looking at you, Luthor Brookdale Honda) so I bought from there. The service was outstanding and I am very happy with my purchase. More
by Lastnamehere
Employees Worked With
August 03, 2020
I always can count on excellent service when I work with Nena she checks into everything I bring up and gives me a full report at the end of the appointment. Nena she checks into everything I bring up and gives me a full report at the end of the appointment. More
by BIANCABUFF
Employees Worked With
August 03, 2020
Good service but recommend "extra" services that aren't need First off - getting a hold of the service department via the phone is next to impossible. 80% of the time you have to leave a message - and it'll tak First off - getting a hold of the service department via the phone is next to impossible. 80% of the time you have to leave a message - and it'll take 1- 2 days for them to call you back. I took my car into this dealer for the usual "high mileage" maintenance & an oil change. During the service experience, they recommended a new battery and showed me data that my battery was "bad." They informed me the cold crank amps were less than 100. Interestingly, the battery had been replaced less than 10 months prior at the Subaru dealer where I purchased my vehicle. I declined the service to have the battery replaced. When I did my service check out - it just said "bad" on the walk around inspection form and the tech didn't provide the actual reading. I called this dealer on 2 separate occasions asking for the actual data showing my battery was bad and I have yet to receive it (my service appointment was in June). Each time I called the technician that answered said they would "leave a message with your technician to call you back because the information isn't in the system." I called the other Subaru dealer where I purchased my vehicle who said the battery has a 5 year warranty and encouraged me to get the print off of the reading/data so they could submit the warranty and have it replaced for free. In the meantime, I went to Batteries & Bulbs to have it tested and they said it was "great, tested 490 out of 500." I drove 252 miles to the dealership where I purchased my vehicle and where the battery was installed and they said - "ummm, your battery is fine. I wouldn't go back to that dealer." While I haven't had a "bad" experience at White Bear, every time I go - it's a burnt out bulb that was working when I arrived, a dirty filter, tie rod is torn or something needs fixing. I usually have the "expensive" work done elsewhere and just go to this dealer for the basic repairs because the quote they give me is almost double what I can have at an independent shop or even the Subaru dealer where I purchased the vehicle. To top it off, my tires were purchased only 18 months ago from this same dealer (27,000 miles ago) and during this visit they said that I'll need new tires by November - despite the tires being good for 70,000 miles. While I know dealers upsell their products, it seems a bit excessive. I'd recommend basic services, but nothing more. More
by GufsFanaticMN
Employees Worked With
August 03, 2020
squeak in driver seat and oil change oil was changed. I can let you know my review when/if the seat gets fixed. I have had 4 visits to get it fixed and its still not done oil was changed. I can let you know my review when/if the seat gets fixed. I have had 4 visits to get it fixed and its still not done More
by MSPMCFLY
Employees Worked With
August 03, 2020
Cordial, efficient service. The need for twenty five Cordial, efficient service. The need for twenty five words is a really unnecessary inconvenience. Please consider deleting this superfluous, intrus Cordial, efficient service. The need for twenty five words is a really unnecessary inconvenience. Please consider deleting this superfluous, intrusive, annoying, time wasting, etc. requirement. More
by regel001
Employees Worked With
Manya Love
August 02, 2020
I guess the dealership is fine its the Acura I didsapointed in...trouble from. Day 1 car is a piece of crap .no 1 reason I .bought a Acura Is they never break ..well mine does didsapointed in...trouble from. Day 1 car is a piece of crap .no 1 reason I .bought a Acura Is they never break ..well mine does More
by MBICO
Employees Worked With
James Burton
