White Bear Acura Subaru

Terrific deal, but uncomfortable experience I am very satisfied with the purchase, but I doubt that I'd purchase another vehicle from this dealership. I located the vehicle I purchased via a nat I am very satisfied with the purchase, but I doubt that I'd purchase another vehicle from this dealership. I located the vehicle I purchased via a national internet locator service. I was met at the dealership by salesman, Julius Bwabye, with whom I had an appointment. The vehicle was waiting for me to take a test drive. Mr. Bwabye was very courteous and professional. He was very clear that the vehicle was "Certified" with all the accompanying warranties of a certified pre-owned vehicle. We agreed on a price, as I noted that this was a cash, not financed, purchase. I was then moved to the "closer" who attempted to sell several additional services and warranties. I declined and said the conditions of this being a "Certified" vehicle should be enough of a warranty. He replied that it wasn't a certified vehicle. I said that it was advertised as such and had been assured by Mr. Bwabye that it is certified. At that point, he literally jumped out of his chair and charged to the sales floor. In the office, I could clearly hear him shouting at Mr. Bwabye that he should have been told that the vehicle was "Certified"; that now he had to redo his paperwork. Perhaps, there was a missed communication, Mistakes happen. To me, and to my daughter who accompanied me, this was so unprofessional, really quite unconscionable behavior that I considered walking away with the deal on the table, unconsummated. I actually said to my daughter, "If that's how this place operates, I'll take my business elsewhere. Her response was, "It's a nice car; the price is right; and it's the salesman who ultimately loses." It was Saturday, May 2nd, and the institutions with whom I bank were already closed. I explained to the "closer" that I needed to move funds from one bank to another to cover the check for the vehicle. I could complete the sale on the following Tuesday after I did a bank to bank transfer of funds on Monday. He said emphatically, "Write the check with today's date and I will make certain that it's not deposited in our bank until next Tuesday. Take the car today." I have no idea when my check was deposited in White Bear Subaru's account, but on Monday afternoon, I was informed by my bank that my checking account was overdrawn and had incurred a fee of 1.2% of the overdrawn amount. Obviously, my check for the vehicle was not held until Tuesday's deposits. This experience, dealing with White Bear Subaru is not one I'd ever want to repeat! More

Great service and a nice place to wait while my oil was being changed. Only wish they were enforcing the COVID asks..no face masks on the workers at all. being changed. Only wish they were enforcing the COVID asks..no face masks on the workers at all. More

My experience with Subaru White Bear was superior. My sales person, Yvonne, was very helpful and efficient. I highly recommend my new Outback and Yvonne. sales person, Yvonne, was very helpful and efficient. I highly recommend my new Outback and Yvonne. More

What a great experience! Totally upfront on pricing, great test drive, excellent people. From our salesperson Chris, to finance to parts to service, it was top notch. Beautiful building too. I would great test drive, excellent people. From our salesperson Chris, to finance to parts to service, it was top notch. Beautiful building too. I would highly recommend that you consider buying your Subaru here! More

Jacob is a fantastic salesman. He worked with us throughout the car buying process and was patient and informative. He helped us find our 2020 Forester, and we couldn't be happier with our new car! throughout the car buying process and was patient and informative. He helped us find our 2020 Forester, and we couldn't be happier with our new car! More

Luther White Bear Acura sold me a used 2015 Mitsubishi Outlander Sport with cigarette smoke damage. A quality dealership won't accept a trade-in that has been smoked in. Won't sell it as a "clean" car, wi Outlander Sport with cigarette smoke damage. A quality dealership won't accept a trade-in that has been smoked in. Won't sell it as a "clean" car, without disclaimer or discount. My used car had been heavily smoked in. If you are concerned about previous ownership, GET IT IN WRITING. I bought my car June 2019 and it still smells like cigarettes. They managed to conceal that by detailing it twice before I bought it. After I took it back, the first attempt to fix failed. This is a health issue for me. It has been a struggle. Even the owners manual reeked of cigarettes when I opened it. I haven't gone back after second effort to deodorize my car wore off. I am disgusted. I paid $15,000 for a damaged vehicle. They should give me a partial or complete refund. It's a beautiful car, but I don't want to keep it. Everyone with leasing and used car sales experience says cigarette odor NEVER comes out. Finance guy was rude. I felt bullied. More

This wonderful dealership puts customers first for sales and service. They give the customer the best price available and are honest in making a deal. My daughter bought and services her car here and highly and service. They give the customer the best price available and are honest in making a deal. My daughter bought and services her car here and highly recommended them and we are pleased to do business with them. More

Extraordinary dealership! I am 80 years old and have purchased/leased vehicles all my life. This is the first time I have had to do it by myself, since my husband passed. Whi I am 80 years old and have purchased/leased vehicles all my life. This is the first time I have had to do it by myself, since my husband passed. White Bear Acura Subaru is outstanding. My salesperson was sensitive to my needs, the sales manager was so helpful in explaining various parts of the buying experience and the entire staff was pleasant. They went out of their way to make sure I was taken care of. My first service appointment was during the Covid 19 season and after explaining I had no way to get my new Outback (which I love by the way) to the dealership and was nervous about being in their lovely waiting room, they arranged for me to use the concierge service. It was flawless. Car came home disinfected and ready to be driven in a very timely manner! I will deal only with White Bear Acura Subaru for the rest of my vehicles. They are an outstanding group of people. I received wonderful and personal attention from the moment I first entered the showroom! Marge Hutsell More

Over the past 2 years my husband and I have purchased 2 Subarus from the White Bear dealership. Their sales team is very knowledgeable but not pushy - critical in my opinion. They do not hover! Great exper Subarus from the White Bear dealership. Their sales team is very knowledgeable but not pushy - critical in my opinion. They do not hover! Great experience both times. More

70,000 mile service Great service. I did not have an appointment but was in and out in less than an hour. Manya is excellent service rep. Overall experience, excellent. Great service. I did not have an appointment but was in and out in less than an hour. Manya is excellent service rep. Overall experience, excellent. More