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White Bear Acura Subaru
Vadnais Heights, MN
7,087 Reviews
White Bear Subaru, located at 3525 N Highway 61 in White Bear Lake, MN, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 7,087 reviews
February 21, 2019
Good service My problem was fixed well. I had an accurate quote without any extra fees. I was able to use a rental car without a fee making my lack of a car a bree My problem was fixed well. I had an accurate quote without any extra fees. I was able to use a rental car without a fee making my lack of a car a breeze. More
by craigakorpela
Verified CustomerEmployees Worked With
February 21, 2019
Fine, but not great We took our Acura MDX in for an oil change and tire rotation, and also a recall issue that needed to be addressed. The good news was that it only took We took our Acura MDX in for an oil change and tire rotation, and also a recall issue that needed to be addressed. The good news was that it only took an hour, rather than the hour and a half they had told us when we got there. The person who helped us when we pulled in was not at all friendly. When we went to pick up the car, it hasn’t been washed or vacuumed (despite it saying on our receipt/service paper that it had been completed). I realize this is a small thing, but when you’ve just paid $180, you at least expect a clean car. I felt this was just poor business. I even asked the man checking us out why the car wasn’t washed, and he could not have cared less. He said he guessed they could wash it for me, but at that point we just decided to leave. If there was another Acura dealer closer to us, I would definitely give them a try! More
by Michael
Employees Worked With
I’m not sure who helped us
February 21, 2019
Go somewher else I took my MDX in last month for a B13 and got a new battery replaced. They did not EVEN clean the fine junk/debris left around the new battery & the b I took my MDX in last month for a B13 and got a new battery replaced. They did not EVEN clean the fine junk/debris left around the new battery & the battery was not charging appropriately when I took my car home. The light on the dashboard came on and that triggered me to look under the hood. If I could attach some photos of the dirty work that was done, I would. I cleaned out the debris and now no longer get the dashboard light. When I saw the dashboard light, I called Lucas (advisor for the B12/new battery work) and he suggested that I bring the car back for a diagnosis test. And it was going to cost me $150.00 to get that done. That was BS because the work that was done by them was guaranteed! That hinted me that, it was time to take my $$$ somewhere else. About 5+ yrs ago when I had a service done for one of my Acura and it was not doing its thing, I took the car back and they looked it without charging me AGAIN. I 've been bringing both of my Acuras to their shop since 2008 and I noticed the services are no longer the same. 1. Since they had a new manager (w/in the last 5 yrs), no more loaners for the customers unless you go through the service manager (for a big price ticket service) and the snacks were not provided to their customers like before. 2. Poor customer service in the service department. Your advisors need to look happy on the job. I have to say we worked with Jordan & he was awesome! He is no longer there. We just took our other ACura car to the Bloomington Acura for the B13 service plus a new set of tires and they were wonderful! Did we have to go through the manager for the loaner? The answer is NO! Have a good day! More
by vmaiyaa
Employees Worked With
February 21, 2019
Maintenance Dee did a great job answering and addressing all my concerns. I asked for ride to and from work so his team has time to work on my car. Dee made sur Dee did a great job answering and addressing all my concerns. I asked for ride to and from work so his team has time to work on my car. Dee made sure my ride was taken care of. Thanks for all your help, Dee! More
by THINK1POSITIVE
Employees Worked With
February 21, 2019
Great experience! I'm so glad I brought my vehicle to this service center! These guys found a few issues with my car, which could cause serious safety concerns in winte I'm so glad I brought my vehicle to this service center! These guys found a few issues with my car, which could cause serious safety concerns in winter driving conditions. I'm so glad whey were able to fix everything in one visit, and provide me a rental vehicle for a day at no additional charge. Great job! More
by DASHA.WAGNER
Employees Worked With
February 21, 2019
Greg Nichols -- Star Performer I had an earlybird 7 am appointment. Greg welcomed me and greeted me with a smile! He reviewed and explained all maintenance work to be done and exp I had an earlybird 7 am appointment. Greg welcomed me and greeted me with a smile! He reviewed and explained all maintenance work to be done and explained all the documents that I needed to initial for the work. The rental car was great because the work took all day to complete. Thank you, Greg, for making my day a good one! More
by SavDeb
Employees Worked With
February 21, 2019
Great experience! The staff was great, especially Yvonne. I actually had fun looking at cars. I appreciated that all the staff weren't white men pushing me to buy a ca The staff was great, especially Yvonne. I actually had fun looking at cars. I appreciated that all the staff weren't white men pushing me to buy a car. Great experience! More
by JGUNZ
February 21, 2019
Great customer service! This is the 2nd time I have had my oil change serviced at White Bear Acura Suburu. Both times I have been checked in with Ue Vang and he is the best! This is the 2nd time I have had my oil change serviced at White Bear Acura Suburu. Both times I have been checked in with Ue Vang and he is the best! Keep up the great work White Bear Acura Subaru service team! More
by vngmaria
Employees Worked With
February 21, 2019
Mantainence of 2012 Acura MDX Great service , personal approach and maintenance of my car! They washed and vacuumed the car, which I think is essential after all service work. Tha Great service , personal approach and maintenance of my car! They washed and vacuumed the car, which I think is essential after all service work. Thank you!! More
by CHERYL.L.IACARELLA
February 21, 2019
Great Customer Service! Although my reason for requiring service was less than ideal, White Bear Acura took great care of me and my vehicle...as always! James kept me in the Although my reason for requiring service was less than ideal, White Bear Acura took great care of me and my vehicle...as always! James kept me in the loop every step of the way. More
by Happy Acura Owner
Employees Worked With
James Burton
