White Bear Acura Subaru

Great first time experience buying a used car I went to Luther White Bear Acura and Subaru because they had a large inventory of used Subarus. I wasn't sue if I wanted a Crosstrek or a Forester. S I went to Luther White Bear Acura and Subaru because they had a large inventory of used Subarus. I wasn't sue if I wanted a Crosstrek or a Forester. Scott Andrews helped me decide by driving test driving each model. Once I decided I wanted the Crosstrek - it was on to financing with Matt Kritzeck. Financing was so fast and easy. The entire process was no pressure and totally upfront about everything. I am really happy with my experience. More

An Excellent Experience I bought a new Subaru with the help of Jacob. He knew the Subaru Forester very well and was very thorough going through all of the car parts, especia I bought a new Subaru with the help of Jacob. He knew the Subaru Forester very well and was very thorough going through all of the car parts, especially the electronics (Car Play, Blind Spot Monitoring, Changing the Instrument Panel Display). I have purchased about 12 cars and I have never had that thorough an orientation. It was very helpful. There was no pressure, and Jacob had pullled our Subaru into a showroom area. It was nice to look at a car inside during a Minnesota winter. The whole process was very smooth. Jacob handled all of the details immedialtely. There was no waiting around. When my wife and I agreed to the car, Jacob said that the car could be ready to pick up in a half hour. It was ready in 20 minutes and in perfect condition. Excellent prep staff. In my experience, I have never had a new car ready so quickly. Landon in finance was very organized and thorough. Again, the process went very smoothly. The only very minor thing I would change is to not have the extras (paint sealant, extended warranty) presented after I said I wasn't interested. This was a little annoying. Again, there was no pressure in all of this. I think that we were treated well and the whole process was very efficient. It took only two hours including a test drive for us to drive home in a new car. More

Thanks Matt & Peng I was upset to find that my 2018 Legacy had a dead battery. Yes, it's cold, but I was still a little surprised that a brand new vehicle would have suc I was upset to find that my 2018 Legacy had a dead battery. Yes, it's cold, but I was still a little surprised that a brand new vehicle would have such an issue. Peng & Matt were calm and kind in my time of frustration and helped me explain exactly what happened. My expectations were met above and beyond as they replaced my battery under the warranty protection in a very timely manner. Thank you to the team for working through the Polar Vortex! More

Pleasant and efficient When I needed a replacement car for my daughter in hurry this dealership got the exact car in short order. Salesperson Yvonne Vollman kept us updated When I needed a replacement car for my daughter in hurry this dealership got the exact car in short order. Salesperson Yvonne Vollman kept us updated as I flew in from the East Coast to complete the transaction. More

Professional people, helping good folks My recent visit to White Bear Subaru was great! I had an amazing experience with the professional staff. The care and dedication taken to ensure my qu My recent visit to White Bear Subaru was great! I had an amazing experience with the professional staff. The care and dedication taken to ensure my questions and wants were answered promptly! More

Trustworthy Service I get the sense that I was listened to, and that what I needed was put first. That makes me feel comfortable and confident when I bring my car to Lut I get the sense that I was listened to, and that what I needed was put first. That makes me feel comfortable and confident when I bring my car to Luther Acura for service. Some people wonder why I would bring my car back to the dealership for a tire replacement, and I tell them that I get an inspection on my car so I can make informed decisions, a shuttle or a loaner car so I can minimize time away from work, and the confidence that the work is done right. More

No unnecessary work needed! I was so impressed with the honesty of service department. I went in to get a new battery and after checking my car they told me my battery was good a I was so impressed with the honesty of service department. I went in to get a new battery and after checking my car they told me my battery was good and did not need replacement. Where else would that happen. Service personnel could not have been more helpful and friendly. Made my day!! More

general maintenance-oil change Timely, efficient, excellent service, the restroom is very clean and the "treats" were appreciated. 14 words covers it - very courteous, will continue Timely, efficient, excellent service, the restroom is very clean and the "treats" were appreciated. 14 words covers it - very courteous, will continue to come for service More

good experience I got my choice of days and times for service. The service cost was less than it could have been. Actually less than quoted. So no unnecessary work I got my choice of days and times for service. The service cost was less than it could have been. Actually less than quoted. So no unnecessary work was done and the problem was solved. As a bonus, I had a loaner for 2 days that is actually an Acura I'm considering buying (if and when needed - my current TL is still great!). It was an RDX. That is one nice car. Kinda hated to return it. Also, John was good about texting status. Nice way to communicate. I also really liked getting an email with the invoice ahead of going back to the dealer. That's smart. More