White Bear Acura Subaru

Excellent Service Easy entry to service area and prompt attention by service rep. Customer wait area was clean and a lot of nice amenities. Service was completed in sho Easy entry to service area and prompt attention by service rep. Customer wait area was clean and a lot of nice amenities. Service was completed in short time and good explanation of what was done. More

Excellent Experience I have always had excellent service at White Bear Subaru. I appreciate the competence displayed by employees, the friendliness and courtesy shown and I have always had excellent service at White Bear Subaru. I appreciate the competence displayed by employees, the friendliness and courtesy shown and trust their advice. More

New car Subaru Forester Very friendly service. Chi explained everything very well and then before leaving he set up our phones and went thru everything again. A lot of new fe Very friendly service. Chi explained everything very well and then before leaving he set up our phones and went thru everything again. A lot of new features to learn. We are excited to have an AWD for this winter. Thanks for all your help Chi, Karl,Sam More

Long wait and high cost for oil change I find Subaru service to be over-priced, inflexible, and slow. I came in for a tire rotation and oil change with an appointment. It took 1.5 hours! Th I find Subaru service to be over-priced, inflexible, and slow. I came in for a tire rotation and oil change with an appointment. It took 1.5 hours! The tire rotation was free b/c I purchased the tires there, but the oil change, with regular oil, was nearly 50 bucks. Just the fact that I have to reserve a time to do such basic service seems rigid and not very customer-service oriented. The waiting area is beautiful. The facilities clean and lovely, but I feel like I'm paying too much. My comparison group is Toyota (I also own one) and Subaru just always falls short. More

New 2018 MDX Purchase Just picked up our new MDX and am extremely happy! Our salesman Scott was a pleasure to work with. He was extremely pleasant, easy to work with, hon Just picked up our new MDX and am extremely happy! Our salesman Scott was a pleasure to work with. He was extremely pleasant, easy to work with, honest and followed thru with everything we asked about both prior to and after the sale. The Finance Manager Mike worked to ensure he provided us with all the correct info we needed to make the right financing/leasing choice and feel comfortable with the deal. I felt Mike was very knowledgeable and confident at his job and he sure made the financing piece go smoothly. Both Scott and Mike definitely made our buying experience very enjoyable at White Bear Acura and I look forward to working with them again in the future! Thanks guys!! More

Quick Lane Oil Change I used the Quick Lane option to get an oil change without an appointment. Although it was noon, I was able to get right in, and was on my way in abo I used the Quick Lane option to get an oil change without an appointment. Although it was noon, I was able to get right in, and was on my way in about an hour. Ue Vang, the service advisor, explained the process, answered my questions, and directed me to the lounge. The lounge is well appointed and clean, with comfortable chairs and complimentary beverages and snacks. (But, hey, some ottomans would be nice for those of us whose legs don't reach the floor from those big chairs.) The service included a multi-touch inspection, car wash and vacuum. The service advisor explained the results of the inspection before I left. Very satisfied with the customer service and work on my car. Also, Ue went out of his way to get me a specific White Bear pen to replace the one I lost. He didn't have to do that, but he offered, and it was greatly appreciated. Overall, an excellent service visit. More

Fast and Efficient I had to have my battery jumped and my windows did not open and close weeks later and I forgot about having the dead battery Window was stuck open I had to have my battery jumped and my windows did not open and close weeks later and I forgot about having the dead battery Window was stuck open on the passenger side and called and Matt told me to bring it in and they would look at it. Went in this morning no appointment was necessary and they reset . Sat in comfortable waiting room for maybe 5 minutes and after the car came back with a brand new car wash and the windows worked. Great service department. More

new vehicle purchase The staff was low pressure and easy to work with. After the initial test drive, I worked with Matt primarily over email. He was responsive to my que The staff was low pressure and easy to work with. After the initial test drive, I worked with Matt primarily over email. He was responsive to my questions in a timely manner. More

They were very nice and very professional You guys were cool and helped a lot unliked the Nissan dealership. So I was glad that I came to check out some Subaru/Acura You guys were cool and helped a lot unliked the Nissan dealership. So I was glad that I came to check out some Subaru/Acura More