White Bear Acura Subaru

Polite service!!!! Always feel like I am treated well. Explanations of work done are thoroughly reviewed. The new service center is very streamlined and waiting area v Always feel like I am treated well. Explanations of work done are thoroughly reviewed. The new service center is very streamlined and waiting area very comfortable. More

Satisfied customer We found Dee to be very friendly, helpful, and professional. He kept us advised concerning the needs of our car. We were seen in a prompt fashion an We found Dee to be very friendly, helpful, and professional. He kept us advised concerning the needs of our car. We were seen in a prompt fashion and he called when the work was completed.. He was courteous to my husbands concerns and triaged the cars needs. More

First visit, very impressed I bought my 2013 Outback from a neighbor, so I hadn't visited the dealer until I received a recall notice for the windshield wiper motor. Making the a I bought my 2013 Outback from a neighbor, so I hadn't visited the dealer until I received a recall notice for the windshield wiper motor. Making the appointment was easy, email communication was great. Dee was professional, thorough and very engaging. I had asked him to check the brakes as well, and he gave me an honest assessment that they didn't need work just yet. What a great way to establish trust. I won't hesitate to go back for other maintenance or repairs on this car. More

oil change and tire rotation - too expensive Service center employee was polite and the turn around time on my vehicle was very quick. However, I feel that as a customer I should get some good s Service center employee was polite and the turn around time on my vehicle was very quick. However, I feel that as a customer I should get some good service coupons. I feel for the work I had done it was very expensive. I will be looking at other places in the future. I had a coupon for an oil change but wasn't sure I could use it. when I mentioned it to service employee instead of telling me to show him and he could take it off now he said well just use it next time. Other car dealership service places (Kia, Ford and Toyota) have always welcomed the coupon. More

Delighting the Customer I purchased my car at White Bear Subaru and have my car serviced there. They always do a good job for me and have a great car loaner program if you n I purchased my car at White Bear Subaru and have my car serviced there. They always do a good job for me and have a great car loaner program if you need one but on this last visit, they asked if I wanted a car wash and vacuum after my oil change. I asked how long as I was on a tight schedule for the day and he gave me a time which I accepted. What I didn't know was that he doubled the mechanics on my job and I got out in half the quoted time. I was thrilled! The new service center is nice and clean and they have lots of comfortable waiting areas (couches, tables, and workstations with USB ports) as well as a play area for their future customers. More

90K check - Professional and courteous! Greg Nichols was very courteous and professional; He performed an alignment and tread-depth check first, prior to service. Then He walked around the Greg Nichols was very courteous and professional; He performed an alignment and tread-depth check first, prior to service. Then He walked around the car and checked the lights, wipers, etc. After that, he verified the services I requested when booking the appointment on-line. Greg was focused and took the time to be sure I understood everything and my questions were answered. The 90,000 mile service was completed in a timely manner and the car was washed and vacuumed. Nice! Then Greg discussed the results of Multi-Point Inspection. I was very impressed with Greg's attention to detail, his attitude, courtesy, and professionalism. He took a personal interest in my satisfaction. Thanks Greg! I also appreciate the work of the people behind the scenes. Thanks to them as well! More

Professional, thorough, took the time to explain things. I have been a customer for years. I trust the dealership and the service personnel. I have never had a bad experience. I highly recommend them. I have been a customer for years. I trust the dealership and the service personnel. I have never had a bad experience. I highly recommend them. More

Exceeded all expectations & made our experience exceptional! Long before I was looking for a car, my first experience at Luther was a visit to their service department out of desperation for repair. My car w Long before I was looking for a car, my first experience at Luther was a visit to their service department out of desperation for repair. My car was experiencing many issues that were left-over from a previous dealership I bought from (and will never go back to because of the dishonesty and poor service I received). A place where they complete 161 point inspections but overlook obvious leaking head-gaskets and complete shoddy repair work. Anyway, the car I had was my worst nightmare, and the horrible experience with the previous dealership made me distrust dealerships altogether…until I brought it to Luther. The first day I brought my car to Luther, my car was not running right. At this point, I was on my last straw after bringing it to several shops for multiple costly inspections that came up with no answer to the cause. It would barely start, and was running very rough, barely staying running. I had to limp it over to Luther’s service department early on a Monday morning as it was not in drivable condition. I was so frustrated that morning with my situation (It was running fine the night before) that I didn’t have a chance to call them to let them know I was coming. I went straight to their service department and was helped by Dee. I told him all of the symptoms my car exhibited, and that I would need a loaner to be able to get to work. He did not hesitate to get my car in and set me up with an inspection. He also had mentioned that their loaner cars were all out at the moment, but due to my situation, he worked very hard to get me a loaner car from a rental company they work with. After it was all said and done, I was on my way to work a half hour later. I was impressed with Dee’s quick actions to help me get back on the road, and to work, for which I was already late. Luther fixed my problem that the previous dealership had caused- a disconnected ECU harness from a job they did in January this year. CEL Light was finally gone! Seems like it was such a simple fix, but was causing me a great deal of heartache and cost over several months. Needless to say, this only reinforced my options about the previous dealership and their inaptitude, and gave me a great deal of confidence in Luther. Not long after though, my CEL was back on again, this time I knew it had to be something else. We tried to remedy the issue by replacing the O2 sensor, and the CEL went off. I called Dee about what we had done, and he advised that if it came back on, we should bring it back in to diagnose. Well, sure enough, the code came back on. Due to our confined schedules, the only time my husband and I could get back to Luther’s was just before they closed at 9:00 that same day the light came back on. We rushed to Luther and asked to speak to a manager. That was when we met Pia, the sales manager. We explained our situation and the urgency of getting my car up and running right. We told him we could leave the car overnight and tomorrow so they could look at it, but we would need a loaner car for the next day. At this point, I know most dealerships would have brushed us off due to the impending closing time, and would have told us to come back during their service department hours, but Pia was very understanding and did not minimize the urgency of our situation. Instead, he went above and beyond to help us get our car taken care of so it could be inspected the next day, and he was also able to get us a loaner car so I get to work the next day. Each time we were at Luther for service, we were never pressured to sell our car to them or buy a new car, nor did anyone pressure us to work with them. The service experience alone spoke so largely to us—my husband and I had never had such great service at a dealership, let alone repair shop—that we decided to come back when we were ready to purchase a car. We were so impressed with how Pia had taken care of us in our time of need, that we wanted to work with him when we came to look for a car- So we came back about a month later to finally look for a new car! We came to the dealership first thing when they opened and asked to see Pia, who gladly came to help us! Working with Pia was like working with a good friend of ours. It is easy to see that he truly loves what he does, and he made our car-buying experience comfortable, fun, and thoroughly enjoyable (Which is how car-buying should be)! We told him what we were looking for, and took a couple of test drives. He did not rush us through the process and wanted us to get a good feel for the cars, taking the time to point out differences and features. He remembered everything we told him about things we wanted and things we did not want. Pia was honest and genuine throughout our whole experience. I am a very particular person, and he was patient and happy to answer all of my questions. He found us the car we were looking for, at the trim level we wanted, and most importantly, at the price we could afford. We worked with the rest of the team to finalize the details- Landon was excellent to work with on our financing details, and Chi who did a fantastic job of walking us through the manuals, service intervals, and familiarizing us with the vehicle navigation/features/technology setup! We love our new Subaru Impreza, and cannot thank Pia, Chi, Landon and Dee enough for the best experience you could ask for! We will definitely be back for service and our next vehicle! More

3,000 mile check and first oil change James was very friendly and helpful and my 3,000 mile check first oil change was done very quickly. James even showed me how to use touch up paint an James was very friendly and helpful and my 3,000 mile check first oil change was done very quickly. James even showed me how to use touch up paint and clear coat on some spots on the car. Thanks, James! I was very comfortable in your waiting area and I am happy to know I can bring my dog with me for my next service appointment!! I ran into Pia Vang in the waiting area and he remembered me from back in March - great customer service. More

overall we left the dealer with smile on our faces. Thanks. Ahmed helped us in answering the questions we had. Sometimes it difficult work with some sales people but working with Mr. Ahmed was easy on us no pre Ahmed helped us in answering the questions we had. Sometimes it difficult work with some sales people but working with Mr. Ahmed was easy on us no pressure at all. We bought our car with ease. More