White Bear Acura Subaru
Vadnais Heights, MN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Inspect brakes and symbol A service Brakes pushed down to far...needed a new master cylinder. Going out of state so wanted service done before I left. Jordan was great when he found out Brakes pushed down to far...needed a new master cylinder. Going out of state so wanted service done before I left. Jordan was great when he found out my brakes needed a part that had to overnight delivery. He gave me a car to use and all work completed next day. Always very happy with Acura service. Always love picking up a clean car. More
Service. Brought my 2013 outback in for 60,000 mi service. Was given a nice loaner car and service was completed on time. My car was very clean when I picked i Brought my 2013 outback in for 60,000 mi service. Was given a nice loaner car and service was completed on time. My car was very clean when I picked it up. I have taken my car there since I purchased it 4 yrs ago. More
oil change always prompt and professonal. great experience every time. the new shop is great, alignment check is cool. staff is always the best in the business. always prompt and professonal. great experience every time. the new shop is great, alignment check is cool. staff is always the best in the business. More
Courteous staff Prompt work on my routine maintenance appointment. Really appreciated the manner in which Greg dealt with the discrepancy in pricing between my email Prompt work on my routine maintenance appointment. Really appreciated the manner in which Greg dealt with the discrepancy in pricing between my email service reminder and what I was initially going to be charged for an oil change. He and the service manager matched my request for what appeared to be a fair resolution of this situation. More
Prompt, helpful service techs I've always been impressed by WBL Subaru's service technicians - they are polite, friendly, and professional. Matt and Ue were no exception this last I've always been impressed by WBL Subaru's service technicians - they are polite, friendly, and professional. Matt and Ue were no exception this last visit. They answered my questions completely and called when they said they would. I appreciated having the loaner car and having my car washed too. More
Car purchase We had looked at many cars but couldn't find all the features we wanted in one car. Ahmed was knowledgeable and professional in reviewing our car opti We had looked at many cars but couldn't find all the features we wanted in one car. Ahmed was knowledgeable and professional in reviewing our car options. We are very pleased with the Crosstrek and the service we recieved at White Bear Subaru. I would recommend this dealership and Ahmed as the sales contact to a friend. Cathy and George More
Summer Check-Ups This dealer and place for car service is awesome! Each summer I'm here from Delaware for a couple of months. When needed, this dealer has serviced m This dealer and place for car service is awesome! Each summer I'm here from Delaware for a couple of months. When needed, this dealer has serviced my Subaru promptly, efficiently and cost-effectively. The staff is especially courteous and the waiting room is comfortable. Thanks you James & Matt for greeting & explaining things to me! More
Deceptive practices and terrible management After inspecting a vehicle, I decided to purchase it. I went to discuss financing with the manager (who I believe is named Chi Vang,** although I am n After inspecting a vehicle, I decided to purchase it. I went to discuss financing with the manager (who I believe is named Chi Vang,** although I am not sure since he scribbled his signature- he stated he did not work in the Acura department). When I entered his office, he tells me I was not approved for the loan because of the age of the car. I asked him to elaborate, and he said that "I was a bit young" - no mention of my credit score or a negotiation of down payment/interest or cosigner, apparently ageism exists at this dealership. I had already received a loan through my bank, so I was still set to buy the car (which was perhaps my first mistake, as he knew that I was still able to buy the car). This was my first time purchasing a vehicle through a dealership, so I was new to the process and did not have anyone experienced with me. After signing multiple documents, it appeared I was set to go. Only afterward did I realize he deliberately did not give me copies of all the documents, and of the two he did give me he "failed" to sign one. Before closing the deal, it appeared they had put the wrong sticker on the car which said I would receive a 60 day powertrain warranty and 30 day all other parts warranty. After calling another manager, it was agreed they would honor the deal. The next day, around 1pm, I was notified that I had to put down a deposit or the car "could be sold out underneath me". I was at work at this point, and not able to call. After discovering this, I planned to go to the dealership that night to drop off a check and get a receipt. I told them I would call after work at 6:30pm to discuss this. I get a text around 5:30pm saying another salesperson sold the corolla, but the buyers were still in financing. Extremely confused, I asked my supervisor to be allowed to make a call. I called and said I can give them the deposit immediately by card over the phone. I was told that I cannot do that, as the other person right now was in financing for the car. I told him that I had been in financing for it last night, well before the person financing for it right now! I asked them to talk to their manager (Ronnie Blair) and tell them it had been sold. They kept telling me they couldn’t do that, appearing to have been on orders from the manager who had told them to sell the car if it doesn’t have a deposit (which nobody told me about a deposit the night I viewed the car and signed the documents!). I now realize it was a sham from the beginning - not getting copies of the documents, not having the manager at the time sign the documents, and not being told until right before the car was “sold underneath me” that I needed to put a deposit down. Especially after they realized they made a mistake about the warranty of the car, I am sure they were eager to sell it to someone else. I would not be surprised if there is something extremely wrong with the car, and that is why they were eager to pull a stunt like this. I hope the person who bought the car is not unpleasantly surprised by their new vehicle (as I assume they changed the warranty sticker after I left). They also screwed their own employee out of commission, since they sold it via a different salesperson. Great team at this dealership. After this experience, I will not ever be going through a Luther dealership. If you are looking to purchase a vehicle, I would avoid this dealership altogether. If you feel this is your best bet, please be extremely wary and on the lookout for scams. More
Excellent service all around We loved our experience with White Bear Subaru. Our salesman Scott Specher went above and beyond in knowledge of product. Listening closely to our ne We loved our experience with White Bear Subaru. Our salesman Scott Specher went above and beyond in knowledge of product. Listening closely to our needs and finding solutions to put us in the best vehicle to fit us. We got everything exactly as we wanted it and Scott kept us in the loop on delivery times and setting up the best scenario for us to pick up our vehicle. Karl Gunderson our financial assistant was amazing as well. The whole procedure was prepared ahead of time and came off completely painless. We never felt pressured at any time in any of our experiences. And were made to feel as much at home as possible. Everyone there was courteous and more than willing to help even if we were currently working with another person, and were just waiting for something/someone or even just needing directions to the laboratory. We will definitely return to White Bear Subaru with our future auto business. Thanks everyone for making it a great deal! More
Went above and beyond our expectations! The reason I decided to lease a new car was not the most fortunate event; the car I had been driving since I was 16 years old was flooded and we were The reason I decided to lease a new car was not the most fortunate event; the car I had been driving since I was 16 years old was flooded and we were forced to total the car. I am a recent college grad and decided to lease instead of buying a used car because I wanted the reassurance of knowing that the car had a full warranty. Being a recent college grad, I do not have to money to fix my car if something breaks down. So I started my search for an affordable, but reliable car on Saturday, the 29th. The date is important because it was the last Saturday of the month, and most salesmen are overly motivated to sell you a car. I started my search at the Hyundai dealership. My parents and I test drove the most basic 2017 Elantra they had. I personally was not totally impressed, but they gave us a good price. We told them that we had not received an insurance check and were just looking to get an idea of what we wanted. We had the most difficult time trying to leave the dealership and their haggling left a bad taste in our mouth. Our next stop was Luther Subaru to look at the 2017 Legacy. We told the Ahmed our price range and he said while he could not get something in our range, he would try very hard to come as close as possible. We then talked to Sam and I'm not kidding when I say that I was sold on the Legacy before I even test drove the car. We felt no haggle at all and they completely understood that today might not be the day to buy a car. He told us about Subaru's amazing safety reputation, resale value and most importantly, all wheel drive on ALL of their vehicles. The most important thing you can have in a Minnesota winter. We test drove the car and were 100% sold. I decided that even though it was a little out of my price range, it is totally worth it to know that I have such a safe, reliable car on my hands. Trust me when I say that when you walk into Luther Subaru in White Bear Lake, you are going to be receive the best service of any of the dealerships off of Highway 61. I am extremely happy that my first leased car is from them. More