"Software recall upgrade and tire rotation"
Went in for a recall upgrade for the backup camera. received quick service from James Burton in service and a tire rotation. Without a prior appointment I was pleased that I could get in pretty much immediately. I've been going to this dealer for many years.
"90 minute wait for an oil change and tire rotation"
I called to make an appointment and was told to just use "express service" for my oil change, i.e. show up without an appointment. Arrived at 2pm and left at 3:30. No one contacted me while I was waiting 1.5 hours to let me know what the delay was. They suggested a tire rotation which cost $30.
Overall, the service was fine, but the wait seemed like a bit much; there weren't very many people in the waiting room.
"Just like your neighborhood friends "
- Harriet Morgan
I am welcomed at treated at my level. All employees appear to have focus and clarity. My experience is not even close to the past traditional gossip of people saying negative comments on dealerships. The people at Subaru White Bear Lake are exceptional in their field and have gone out of the ordinary to satisfy my visit at their facility.