White Bear Acura Subaru - Service Center

On time, great service people, clean afterwards. Painless. The time slot was open as my needs were met. Great job & nice people every time. Love my Subaru Painless. The time slot was open as my needs were met. Great job & nice people every time. Love my Subaru More

Fast and efficient Got in and out quickly. My service technician was great. Explained everything to me and they cleaned my car before I left. Great experience, all in al Got in and out quickly. My service technician was great. Explained everything to me and they cleaned my car before I left. Great experience, all in all. More

Excellent service. Fast, courteous, easy to follow procedures related to the COVID precautions. I was especially pleased when the dealer did not charge me for AC service: my car's warranty has expired procedures related to the COVID precautions. I was especially pleased when the dealer did not charge me for AC service: my car's warranty has expired just recently, and the service manager was kind enough to offer this service as a complement of the dealership. More

Disappointed in latest service and sales experience I took my 2010 Outback in to correct reason for flashing warning lights. Was advised by service technician that it needed $2500 in repairs. A very l I took my 2010 Outback in to correct reason for flashing warning lights. Was advised by service technician that it needed $2500 in repairs. A very long list. Hard to come up with that kind of money at this time. So I said give me the details and what is the minimum that is needed to get it back on the Road. That was $1500. So we did that and car is working fine. One of the additional recommendations was to replace timing belt, at $700. Technician said that he did not have a record of this being replaced, and that if it broke the entire engine would have to be replaced. So, I checked my own records, and this was replaced, at your dealership 40,000 miles ago, per general maintenance recommendations. So, I was a bit disappointed that the technician was pushing me to do a very expensive repair that your shop had already done, as scheduled. He needs to do a better records review. Furthermore, as I was consulting with the technician, I said that given the list of costly repairs, I may need to think about replacing this 2010 unit. And he said, this guy behind me, Mohammed, is in sales, he can help you with that. Very unsatisfactory experience with him. He took my car for a drive, came back and said that it is not worth much, and offered me $2000 for it. Said it was a really good offer, considering it’s condition. We then had a brief, tense, chat about lease vs purchase. I then went home and did A quick on line search for the resale value of my Outback. Your dealership, and others, are selling this very car for $7,000-8,000. Even private sales were all greater than $5000. So, in summary, I kind of felt like I was treated as a chump by these folks. I am sure that it was not intended this way. But they need to up their game on vehicle maintenance research and recommendations and customer relations. More

Always friendly staff! It’s such a smooth process from start to finish. Great communication and transparency up front- never any surprise costs. Thanks so much . start to finish. Great communication and transparency up front- never any surprise costs. Thanks so much . More

Went in for a 6 thousand mile regular oil change without an appointment. Nena got me in and got the work done in a timely manner. Terrific customer service, as always. an appointment. Nena got me in and got the work done in a timely manner. Terrific customer service, as always. More

Great people, great service and will continue to do business with you. One of my favorite subaru dealers. I only wish that oil change was cheaper. business with you. One of my favorite subaru dealers. I only wish that oil change was cheaper. More

These guys are awesome! I live in Eagan and get my Subie serviced here because they are so great. They always go above and beyond... great service!! serviced here because they are so great. They always go above and beyond... great service!! More

I took my car in to Bloomington Subaru for a noise I heard in the back of the car. After an hour of them looking at the car they found nothing wrong with it. I then took my car to White Bear Subaru to g heard in the back of the car. After an hour of them looking at the car they found nothing wrong with it. I then took my car to White Bear Subaru to get it rechecked because the noise did not go away. Seth took my car to the back service for me and had it looked at. Seth also kept in contact with me while I was waiting so I knew exactly what was going on. He was very helpful. I didn’t even need to talk to the service department Seth took care of all of it for me. I appreciate the time he took since it was the second dealership I had been to. The service department found something wrong and fixed it. It was a great experience. More

Waste of Time Took my Acura TLX for a side skirt inspection that literally anyone could've told me on the spot. Instead they stated that it would take an hour for Took my Acura TLX for a side skirt inspection that literally anyone could've told me on the spot. Instead they stated that it would take an hour for inspection and my cost will depend on that per hour. I waited for almost an hour that got nowhere. When i was called up to my car, i was advised that in order for them to do an inspection, they will have to remove my side skirt. So for that 1 hour what did they do to my car? I had to pay half the fee because he stated that i was still in for an inspection. He said i will have to schedule another appointment and for them to take off the side skirt and i will have to order the parts first to see if it was the side skirt or the clips itself. After this, i took it to another Acura and was able to reinstall it within the time i took it in for inspection with no cost. More