White River Toyota

Tough lesson for us: I am sharing our experience to help future consumers navigate the sales and financing process at White River Toyota. During our purchase of a new Toyota Tundra (Stock #T30435), we were future consumers navigate the sales and financing process at White River Toyota. During our purchase of a new Toyota Tundra (Stock #T30435), we were charged $1,599.00 out of pocket for a "Zurich Shield" environmental and undercoating package, along with a $3,040.00 Platinum extended service contract (VSA) and a $1,700.00 prepaid maintenance contract. Because of the high costs, we explicitly asked both our salesperson, Sheldon Snavely, and the finance officer, Zack Roberts, if the undercoating protection plan was handled by an outside company and if the price could be adjusted. Both individuals stated directly to us that it was an independent third-party product, that it was not their company, and that they had no control over lowering the price. However, our final paperwork revealed a completely different story. The internal service routing invoice explicitly lists the undercoating work under "WR RECON" (White River Recon)—which is the dealership's own internal reconditioning department—carrying a standard internal "No Charge" cost code. The staff coordinated to tell us a direct untruth about who was performing the work simply to protect a massive in-house profit margin. Furthermore, we explicitly stated during the transaction that we were prepared to pay for the vehicle outright. We were told by staff that we had to finance the vehicle, under the claim that if we did not make at least three months of financing payments, our vehicle title "would get lost in transit." This is a completely fabricated scare tactic. In reality, dealerships receive a backend commission kickback from the lender that gets revoked if the loan is paid off in full during the first 90 days. Telling customers their legal title will be lost to protect a dealer commission is entirely unacceptable. We paid our truck off after one finance payment and got the title in s week! What you need to know about their warranty and maintenance pricing before you buy: You do NOT have to buy your official Toyota warranties or maintenance plans from the selling dealership. You can purchase the exact same factory-backed policies from out-of-state volume Toyota dealers online at any point before your factory 3-year/36,000-mile warranty expires. The price differences on our paperwork are staggering: - Toyota Platinum VSA Extended Warranty: White River Toyota charged us $3,040.00. You can purchase the exact same official factory Platinum VSA plan from a volume dealer for $1,800.00 or less ($1,240 markup). - Prepaid Maintenance Contract: White River Toyota charged us $1,700.00. A volume dealer sells the official factory maintenance extension plan for roughly $550.00 ($1,150 markup). Advice to future shoppers at this dealership: Do not take verbal assurances at face value in the finance office. You have the absolute right to pay cash outright without financing, and you have the right to refuse heavily marked-up, dealer-performed add-on packages. Demand to see all itemized line items on physical paper before signing anything, and buy your warranty products elsewhere for a fraction of the cost. Regarding Sheldon Snavely, we were there to replace our car but we ended up replacing our Tacoma with a Tundra. (We love our new truck!) My husband kept telling Sheldon to talk to me, as I was the shopper, but he only kept eye contact with my husband. He was also angry with me because I emailed him at @whiterivertoyota with a tire question. He asked me how I got his email (in the 21st century! Lol). Lastly, he promised to put both our phones on the infotainment system but conveniently only had time to add my husband’s. When I asked about mine he said he needed to work unless I wanted to feed his family. NK My husband was in the truck and did not hear him. My husband’s name was not added correctly, he has to see this every time he starts the truck. Snavely agreed to fix it, but we both decided not to return to White River Toyota. More

My recent 2026 Tacoma purchase was a wonderful experience thanks to Lincoln's assistance. His personality, product knowledge, patience, and overall demeanor was a key factor in making the event pleasant an thanks to Lincoln's assistance. His personality, product knowledge, patience, and overall demeanor was a key factor in making the event pleasant and amazingly stress-free. His familiarity with all the technical wizardry in some of the vehicle's options was extremely helpful, (though I fear I may need a refresher explanation for some of them!) I would highly recommend Lincoln and the entire WRT team we dealt with. More

Great easy laid back experience, would highly recommend, every step of the process was smooth and well communicated. Would confidently recommend to anyone I know looking for an upgrade or a new vehicle every step of the process was smooth and well communicated. Would confidently recommend to anyone I know looking for an upgrade or a new vehicle More

Brian more is an awesome salesperson. He did everything to help me out on buying my 2026 Toyota Corolla cross Xmore is a awesome salesperson. He did everything to help me out on buying my He did everything to help me out on buying my 2026 Toyota Corolla cross Xmore is a awesome salesperson. He did everything to help me out on buying my 2026 Toyota Corolla cross XLE. I couldn’t ask for a better guy to handle the financial situation More

The friendly knowledgeable sales staff helped us figure out what vehicle best fit our needs. The service department does great work! out what vehicle best fit our needs. The service department does great work! More

We first met David while car shopping back in 2022. While we didn't buy a Toyota at the time, our experience was so positive that when we started shopping this year David was our first stop. He is in While we didn't buy a Toyota at the time, our experience was so positive that when we started shopping this year David was our first stop. He is incredibly nice and offers a no pressure approach that was perfect for us as we were comparing cars from numerous dealerships. This time around we ended up narrowing our search to two vehicles and David not only made sure we'd be able to look at the vehicles side by side but when it came time to make our final decision he bent over backwards to make the Toyota the best deal. In the end, we purchased a new 2026 Toyota C-HR at an absolutely amazing price. Through it all David was incredibly responsive, attentive, and flexible, even when we were making someone impossible requests of the dealership. What he ended up putting together for us was truly exceptional, and I will be sure to send all our friends his way when they are looking for a new automobile. More

Tyler sold us our new RAV4. He was easy to work with - no xx. Thanks, Tyler. He was easy to work with - no xx. Thanks, Tyler. More

Tyler was just great! I truly enjoyed making this purchase with Tyler's help. Tyler explained the purchase process in detail and followed through on each and every step. T I truly enjoyed making this purchase with Tyler's help. Tyler explained the purchase process in detail and followed through on each and every step. Thanks Tyler More

This was the best vehicle purchase experience I've ever had. Nina was knowledgeable and incredibly easy to work with. Answered all of my questions, was patient, and found the exact truck I was looking for. had. Nina was knowledgeable and incredibly easy to work with. Answered all of my questions, was patient, and found the exact truck I was looking for. Everyone at White River Toyota was friendly and very professional. There was never any pressure. It was clear that the goal was for me to have a good experience—which I did! More