White River Toyota

I was shopping around for a particular hard-to-get vehicle (Corolla Cross Hybrid), called this dealership out of the blue (with no prior experience of the business, living in the Burlington area), and vehicle (Corolla Cross Hybrid), called this dealership out of the blue (with no prior experience of the business, living in the Burlington area), and was fortunate to be connected to Dave. He spent a great deal of time with me over the phone. I ended up putting a deposit on the vehicle, and over the subsequent weeks, he kept in touch with me, and answered emails quickly. The vehicle arrived unexpectedly quickly 2 months later. The pickup experience was excellent. Dave is straightforward, friendly, and knowledgeable. This is not a high-pressure dealership, so the purchase experience was great. I will certainly look to them to for my next Toyota. More

Sheldon is a pleasure to work with. He has been very helpful in introducing me to all the various options that exist and guiding me through the process of purchasing my first car. He al He has been very helpful in introducing me to all the various options that exist and guiding me through the process of purchasing my first car. He also responses very promptly with texting. More

Sheldon was very helpful and a pleasure to work with. I ordered a truck that took a few months to come in and he always kept me updated along the way, even went so far as to do some research on the hood I ordered a truck that took a few months to come in and he always kept me updated along the way, even went so far as to do some research on the hood decal on the truck! 100% would work with again! More

Luke was responsive, attentive, and fair to deal with. I told him I wanted a quick and clean sale and he made it happen. I was offered the typical extras but they knew I was in a hurry so they did not t I told him I wanted a quick and clean sale and he made it happen. I was offered the typical extras but they knew I was in a hurry so they did not try to push me into something I was clear that I did not want. More

Sheldon was super helpful, not pushing and made for a very smooth purchase. Never felt any pressure and let us work at our own pace but timely with information provided when we asked. very smooth purchase. Never felt any pressure and let us work at our own pace but timely with information provided when we asked. More

It was a pleasure working with Sheldon. He knows his products, was very helpful and personable He knows his products, was very helpful and personable More

Jon was very pleasant to work with and hooked us up with the perfect car (a 2023 RAV4 XLE Hybrid). I was able to get a new vehicle and close the deal in only two weeks. Amazing! Many thanks to White Rive the perfect car (a 2023 RAV4 XLE Hybrid). I was able to get a new vehicle and close the deal in only two weeks. Amazing! Many thanks to White River Toyota and Jon! More

Darrin made purchasing a new car seamless. I went into the dealership knowing exactly what car I wanted (2023 Corolla Hybrid LE AWD), and Darrin met my requests with expediency. We immediately I went into the dealership knowing exactly what car I wanted (2023 Corolla Hybrid LE AWD), and Darrin met my requests with expediency. We immediately had an order placed without Darrin trying to sell me anything I didn’t request, he answered clearly any questions I had, and he made me copies of everything I signed. I left the dealership with his contact and promise to communicate in the weeks proceeding the car’s arrival. Darrin consistently updated me in the weeks to follow about the status of my order, flexibly tailoring his communication methods to fit my schedule (text/email). When the allotted car started being built with a different specification than what I preferred (the dealership can request so-and-so, but Toyota orders aren’t a guaranteed exact match), Darrin was able to request a change request to Toyota to build it with my preferred interior. Once the car hit the lot, I went into WRJ Toyota about three hours before they closed for the day, and I left with my keys in hand. Darrin sold at MSRP without any market adjustments like so many other dealerships do these days. (I did try to negotiate down from MSRP—which wasn’t possible—and I wasn’t able to remove mudguards that I didn’t order, but Darrin took off half of the price.) Darrin explained all of the car’s features, and he seemed to genuinely care about my customer experience even after I signed all the paperwork and walked out the door. He helped clear out my trade-in vehicle and set-up my new account/profile in my Corolla. He also followed up after my purchase offering his help in figuring out my new car and its features. I went into WRJ Toyota expecting the worst because I’m a flat-lander familiar with big-city salesmen exploiting consumers. But I had the total opposite experience with Darrin (Chris in Finance was also wonderful). The entire process was transparent, low-stress, and efficient. More

We’ve worked with White River Toyota for many years and have always been pleased with the customer service and car care. John Roden was an amazing help in our most recent purchase. He communicated with us have always been pleased with the customer service and car care. John Roden was an amazing help in our most recent purchase. He communicated with us regularly so we knew what was happening with the delivery of our vehicle and was very patient with our many questions. More

David Bennett has helped us lease multiple Toyotas over the years, and he has always been knowledgeable, responsive, and enjoyable to deal with! the years, and he has always been knowledgeable, responsive, and enjoyable to deal with! More