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White's Toyota of Lima

Lima, OH

4.6
2,469 Reviews
We’ve been in business right here in Northwestern Ohio since the 1950s, and we have always sought to innovate and outpace the competition. We want to provide you with the best vehicles, and Toyota is helping us do that. White's Toyota of Lima is a family-owned dealership, and every person here, from the top to the bottom, is looking to give you the best customer service experience possible. We understand our core values, and we would never abandon them for an extra dollar or for some misguided benefit. We believe in integrity, teamwork, personal growth, urgency, and attention to detail. All of this means that we are a great place to both buy and service vehicles.
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3500 Elida Road

Lima, OH

45807

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Showing 2,469 reviews

October 27, 2014

scraping noise Jeff Sousa, Service Advisor, at Allan Nott Honda-Toyota was very friendly and helpful, answered questions and kept us informed. Thanks, Jeff, for tak More

by hoffmmld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Sousa, Mark Youngpeter
Nov 26, 2014 -

White's Toyota of Lima responded

Thanks for sharing your experience with us! We will be sure to share your kind words with Jeff Sousa.

October 22, 2014

Flashing Light - Fast Solution Our check engine light was flashing so came to our Honda dealership. Jeff Sousa, the Service Advisor, was friendly and understanding. Concerned, he a More

by DFett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Sousa
Oct 23, 2014 -

White's Toyota of Lima responded

No, thank you for trusting us with all of your automotive needs, DFett! Despite your check engine light coming on, we're thrilled that Jeff was able to meet all of your needs with a sense of urgency. Thanks for coming to us for your service needs. If anything at all comes up again, please let us know. Thanks again for the nice review!!!

October 20, 2014

The guy's are good The service advisor Jeff was great. I came into the dealership to get a oil change and new battery put into my keyless entry pad. He was fast, friendl More

by cordale Ingram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Sousa
Oct 23, 2014 -

White's Toyota of Lima responded

Thanks for stopping in Cordale! We stress the sense of urgency to everyone here at Allan Nott, and love it when we are recognized for it. And yes, please come on by again and take a look at a new Accord whenever you get the chance! And please do recommend us! Thanks for being such a great customer, and take care.

October 20, 2014

Friendly and professional service! I leased my car from Matt Ricker at Allan Nott Honda Toyota. He was extremely helpful and listened to all of my questions and concerns regarding a new More

by tjohnson419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 23, 2014 -

White's Toyota of Lima responded

Isn't Matt just great! We love finding the perfect fit for our friends, and couldn't be happier that Matt was able to help you find yours. I know that Matt looks forward to working with you again! Thanks!!!

October 19, 2014

Great Service, Quality Product Purchased a Car With Jonathan Keysor. Provided great service to meet the needs are family needed in a car at the right price. Made buying a car not a More

by erikheitmeyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kowalski, Jon Keysor
Oct 23, 2014 -

White's Toyota of Lima responded

The last part of your review sums up what we push ourselves to do here at the dealership on a daily basis. We aim to Provide our customers with a better experience than what our competitors can offer. We understand that your run of the mill dealerships are more concerned with various other things rather than the experience of their customers. Thank you for being a friend, and we hope to see you again for any other vehicle needs you may have from here on out.

October 17, 2014

Quick remedy Somehow a needed part was not ordered, but Jeff Sousa quickly and professionally addressed the issue and my car was taken care of in record time. More

by swieser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Sousa
Oct 23, 2014 -

White's Toyota of Lima responded

Thanks for the nice review, swieser! We are happy that Jeff managed to get you in and out in the most efficient way possible, even though the part was not ordered. We hope to see you again in future! Take care!!!

October 07, 2014

Friendly, Professional and Polite Service Service always takes longer than expected but since I'm retired , I don't mind. Compared to the other dealership I frequent, Palm Toyota in Punta Gord More

by Kenneth Sandvoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob White Sr.
Oct 08, 2014 -

White's Toyota of Lima responded

Thanks for being a long time customer, Kenneth! We take on our service orders with a fierce sense of urgency, and do the best we can to make sure that everything goes smoothly for our customers. Thank you for the nice words about our dealership!!!

October 01, 2014

Friendly, efficient service It was Easy to make my appt online. My service was friendly and efficient. My wait time was an hour as explained by the service department. More

by Snmiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oct 08, 2014 -

White's Toyota of Lima responded

Communication is key in our line of work, snmiller. So we do everything we can to ensure that everything is explained to you, both in person and on the internet, in the most efficient manner possible. We're very glad you appreciated the kindness of our service department, and the easy accessibility of scheduling a service appointment online. We look forward to seeing you again!

September 27, 2014

A dealership you can count on It was a great experience. We knew what we wanted and when we found it at Allan Nott they took care of us. This isn't the first time we've had that ex More

by Cindys1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 01, 2014 -

White's Toyota of Lima responded

We do our best to take good care of our customers, Cindy1960. Thank you very much for the kind review and for being a loyal friend to our dealership! We pride ourselves on providing a "better experience" than the other dealerships around here, and love that you have recognized our effort. Thanks again!!!

September 27, 2014

Fast, Friendly & professional I am always confident in the service at Allan Nott. They offer a great value and I am in and out in a respectable time frame. Great folks there and ve More

by akfshunter49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 08, 2014 -

White's Toyota of Lima responded

Thanks for being confident in us, akfshunter49! We sure try to get our service customers in and out in the most urgent and efficient way possible. Our certified techs look forward to taking care of all of your vehicle needs in the future! Thanks again!!!

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