White's Toyota of Lima

Service Department has drastically diminished in quality I recently was charged over $50.00 for them to replace a $2.38 bulb that THEY broke while working on a recall item on my car. They failed to replace I recently was charged over $50.00 for them to replace a $2.38 bulb that THEY broke while working on a recall item on my car. They failed to replace 2 screws on the under panel of my car causing the panel to drag the ground. I repaired this myself as I will NEVER set foot in that place again. They used to provide free 12 point inspection when servicing for oil change, they now CHARGE for that. I love my Toyota and I think they are great vehicles, but I'm going to have to research other options for future car purchases. More

Quick & Easy Only needed a few thing worked on but the service was very fast and the waiting room was very comfortable . The staff at the counter was very busy bu Only needed a few thing worked on but the service was very fast and the waiting room was very comfortable . The staff at the counter was very busy but still stayed very friendly and helpful. My car was finished in about 45 min. More

YEP--ANOTHER HONDA.. JUST LEASED MY SECOND HONDA CR-V FROM ALLAN NOTT AND AM VERY PLEASED WITH THE CAR, THE PRICE AND OF COURSE WITH MY TWO SALES PEOPLE ALEX(ADAM) AND JEF JUST LEASED MY SECOND HONDA CR-V FROM ALLAN NOTT AND AM VERY PLEASED WITH THE CAR, THE PRICE AND OF COURSE WITH MY TWO SALES PEOPLE ALEX(ADAM) AND JEFF. MY WIFE AND I HAVE ALWAYS BEEN TREATED GREAT AND RESPECTFUL FROM ALL THE FOLKS AT THIS DEALERSHIP AND VERY HAPPY WITH THE QUALITY OF THE PRODUCT. HATS OFF GUYS, KEEP UP THE GREAT JOB...DAVE BAUM More

Terrible Took my car in, and informed the service center what my mechanic had diagnosed as the problem, but was unable to fix. I was told that they would exami Took my car in, and informed the service center what my mechanic had diagnosed as the problem, but was unable to fix. I was told that they would examine it, and there may be an $82 diagnostic fee. Fine. Kept my car overnight, and was told I would be called first thing in the morning. At ten I called to get an update, and was told the associate handling my case was busy but would call me back as soon as she was available. At one in the afternoon I called back, and was told the technician working on my car was at lunch, but would be returning in ten minutes, and I would be called back. At one-thirty I called again, and was once again told my associate was busy. She did call back ten minutes later, and I was told that what my original mechanic had said was maybe correct. The recommendation was to fix that and see if that fixed the problem. At this time I was informed that the $82 diagnostic fee had somehow ballooned into a $155 fee. After I flatly refused to pay that, the representative contacted the assistant manager, who changed it back to the $82. Paying that money to have them guess that the problem was exactly what I told them was the problem in the first place is ridiculous. The only positive experience was with the shuttle drivers, who were pleasant and went out of their way to get me where I needed to be. More

Excellent Service The service department is excellent and has taken great care of my car. My last visit was the same with only one minor complaint. The estimates of c The service department is excellent and has taken great care of my car. My last visit was the same with only one minor complaint. The estimates of cost and time to complete the service were underestimated. I was given the estimate for parts only, not the entire job, and the time was an hour longer than I was told. Both Nathan and Jeff were very apologetic and all ended well. I had also received a 15% discount coupon, so that softened the blow! More

Great Work It was great to work with Ray James at Allen Nott. He took all of my concerns and wants and figured out the perfect car for us. I would highly recom It was great to work with Ray James at Allen Nott. He took all of my concerns and wants and figured out the perfect car for us. I would highly recommend Ray and Allen Nott to others. More

Friendly atmosphere Overall a good experience. The waiting room is comfortable and the people are friendly. I only had to wait 45 minutes for my car to be serviced so I d Overall a good experience. The waiting room is comfortable and the people are friendly. I only had to wait 45 minutes for my car to be serviced so I didn't think that was too bad. More

Very satisfied! Had a great experience for our first time leasing. Thanks Lisa! Will definitely recommend to our family and friends! Very happy with our 2014 RAV4 Had a great experience for our first time leasing. Thanks Lisa! Will definitely recommend to our family and friends! Very happy with our 2014 RAV4! More

Big saving!! They saved me over $1000 by finding out the part that needed replaced was still under warranty!! And my car is a 1998!! I was so happy!! They saved me over $1000 by finding out the part that needed replaced was still under warranty!! And my car is a 1998!! I was so happy!! More

highly recommend I had a very bad experience at a different honda dealership. So I came to Allan Nott. And had a great experience. Also good with kids. Thanks I had a very bad experience at a different honda dealership. So I came to Allan Nott. And had a great experience. Also good with kids. Thanks More