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Whitten Brothers Mazda
Richmond, VA
186 Reviews
NEW SALES UPDATE
We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team.
First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile.
Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering:
Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience.
Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store.
Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them.
Prequalified At Home Test Drives: After prequalifying for a deal & agr
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Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 186 reviews
September 10, 2017
New car excellent service James Griffin is by far the best @ Whitten. He took his time and explained everything and made sure I explored my options! I highly recommend him for James Griffin is by far the best @ Whitten. He took his time and explained everything and made sure I explored my options! I highly recommend him for all your new and used car needs!!! More
by Chell12
Employees Worked With
James Griffin
Helpful September 07, 2017
Amazing I am a first time car buyer, and they made the process so easy for me. Everyone was really helpful and made sure I got exactly what I wanted. I am a first time car buyer, and they made the process so easy for me. Everyone was really helpful and made sure I got exactly what I wanted. More
by Alexa Shulleeta
September 05, 2017
Fantastic experience with Kenneth Muncy at Whitten Mazda We had the good fortune of working with Kenneth Muncy at Whitten for the purchase of my wife's first Miata. He was knowledgeable and friendly and let We had the good fortune of working with Kenneth Muncy at Whitten for the purchase of my wife's first Miata. He was knowledgeable and friendly and let us work at our own pace, as we had other makes to evaluate. When we came back, he worked with us on price and made the purchase process smooth and easy. For those of you who dislike high pressure tactics, Kenneth is your man. He respects you as a customer and his own role in helping you make this important decision. More
by jlkunka
Employees Worked With
Kenneth Muncy
August 27, 2017
Excellent buying experience Whitten Brothers, and Nick Burton specifically, were an absolute delight to work with. Nick went out of his way to find the exact vehicle i was lookin Whitten Brothers, and Nick Burton specifically, were an absolute delight to work with. Nick went out of his way to find the exact vehicle i was looking for and also managed to have the best price by a decent margin. And when another dealer attempted to undercut them, he matched the new price without any issues. The vehicle was perfect when i arrived, freshly gassed up and washed and buffed, and the sales experience was a little pressury on extra protection but not a typical hard sell by any margin. Overall a great experience and I'd absolutely recommend Nick in the future. More
by Nobby
December 07, 2016
OUTSTANDING Service - as usual!! I have purchased two cars from Whitten - a 2013 FIAT 500 and recently a 2016 Mazda 3. Whether regular service or a specific issue the entire team has I have purchased two cars from Whitten - a 2013 FIAT 500 and recently a 2016 Mazda 3. Whether regular service or a specific issue the entire team has been just the best! My car is always fixed quickly without costing an arm and a leg. Thank you to everyone there!! More
by nancy
Employees Worked With
Adam - in service
November 22, 2016
Great Service I took my CX-5 in for a squeak and loose bolt on the driver's door. Tracey handled my order and had everything ready when I got there. She had even re I took my CX-5 in for a squeak and loose bolt on the driver's door. Tracey handled my order and had everything ready when I got there. She had even reserved a rental car for me. I asked her how long the repair would take and she said to give them an hour and a half. In less than an hour she had called me to tell me my car was ready. I was greeted when I got there and walked out when I left. Outstanding customer service demonstrated. I would highly recommend this dealership. More
by Stacey74
Employees Worked With
Tracey, lady who did the rental car and a lady who walked me out., Melvin Roberts
November 11, 2016
Sales customer service I bought my car from Nick Burton a few months ago. Recently I had a few questions and issues. I contacted Nick and he had me come right over. He sat w I bought my car from Nick Burton a few months ago. Recently I had a few questions and issues. I contacted Nick and he had me come right over. He sat with me for a half hour answering questions and checking out my nav problem. He determined it needed to go in for service, which he totally set up for me. I highly recommend working with Nick. He made every aspect of buying and now servicing my car exceptional. More
by Cindyb
Employees Worked With
Nick Burton
November 07, 2016
Always Exceptional Customer Service Nick Burton was professional, friendly and made my car buying experience a breeze! This was our third Mazda leased from Whitten Brothers. Thank you Nick Burton was professional, friendly and made my car buying experience a breeze! This was our third Mazda leased from Whitten Brothers. Thank you! B & B Merkel More
by bbmerkel
Employees Worked With
Nick Burton
November 07, 2016
New car buying experience Came in just to browse and maybe test drive a few cars, really liked the Mazda CX-5 I drove. Nick Burton, the sales person who helped me was very kno Came in just to browse and maybe test drive a few cars, really liked the Mazda CX-5 I drove. Nick Burton, the sales person who helped me was very knowledgeable about the vehicle and was really helpful in every way. He made the whole buying experience easy and fun! More
by Katie59
Employees Worked With
Nick Burton
September 27, 2016
NICK BURTON. .. I came in for an oil change. Instead of setting in lobby normal I started looking at RHD jeeps.I ended on the Madza side.Decided to test drive. As we I came in for an oil change. Instead of setting in lobby normal I started looking at RHD jeeps.I ended on the Madza side.Decided to test drive. As we entered the building we was greeted with a smile and hand shake from NICK BURTON. .NICK got the keys ' and explained the difference in each style of vehicle from basic,touring and grand touring etc. NICK BURTON WORKED VERY HARD TO GET MY BUSINESS. .SOLD ME A 2016 CX-5...... More
by knightryder2
Employees Worked With
Ben Kadrlik
