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Whitten Brothers Mazda

Richmond, VA

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186 Reviews
NEW SALES UPDATE We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team. First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile. Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering: Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience. Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store. Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them. Prequalified At Home Test Drives: After prequalifying for a deal & agr
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10745 Midlothian Turnpike

Richmond, VA

23235

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Showing 186 reviews

March 05, 2020

Darryl made the car buying experience a breeze and the process at Whitten was quick and stress-free. Darryl has a ton of information, is super friendly, and very helpful. He helped me make an informed dec More

by JenLee
Recommend Dealer
Yes
Employees Worked With
Darryl Lewis
March 04, 2020

We LOVE our CX-5 Geraldine was our salesperson and did a fantastic jobs listening about what our needs were in finding a new vehicle. No pressure, thoughtful and kind. More

by richarddowning5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geraldine Chisholm
March 04, 2020

Excited new owner of a CX5 In early February, I unexpectedly needed to replace my 12-year old car. After driving and loving Subarus for over 30 years, my son (a car junkie) rec More

by Butterfly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Spector, Darryl Lewis
February 29, 2020

Darryl was very helpful and got me in the car I wanted. He was very professional and the entire staff was friendly, and very easy to work with. More

by Bryantolbertkw
Recommend Dealer
Yes
Employees Worked With
Darryl Lewis
February 26, 2020

My wife and I purchased a new Mazda cx9 yesterday from this dealership. It was the easiest car buying experience we have ever had. Our salesperson Bill Edwards was so helpful. The finance manager M More

by KPBowman
Recommend Dealer
Yes
Employees Worked With
Micheal Schatzberg, Bill Edwards
February 24, 2020

Had a really great experience purchasing a car here. Darryl made the experience easy and painless. I already had a good idea of what I wanted and I was taking a test drive within 15 minutes of arriving More

by J Brooks
Recommend Dealer
Yes
Employees Worked With
Darryl Lewis
February 20, 2020

Geraldine Chisholm did a great job. She was very knowledgeable and took a lot of time to explain all the features of the CX-5. She even found a couple of items I had left in the car that I traded i More

by dwscott49
Recommend Dealer
Yes
Employees Worked With
Geraldine Chisholm
February 16, 2020

Best Sales Manager - Ron Spector Ron was great to work with on our recent purchase at Whitten Bros Mazda. he was very personable and easy to talk to, he explained the pricing of the c More

by Jon from Roanoke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Spector, Darryl Lewis
February 12, 2020

Darryl was great. Knowledgable and helpful I had a very good experience buying my car from Mazda with Darryl. He was very knowledgeable but when something did come up where he wasn't sure of th More

by Josh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Spector, Darryl Lewis
December 11, 2019

Melvin was great to work with, so helpful and welcoming. He listened to our needs, was never pushy, and remembered details about our visits. We enjoyed working with him. More

by gfoliaco69
Recommend Dealer
Yes
Employees Worked With
Melvin Roberts