Wilde Honda

Randy from finance promised a car loan of 36 months. He went through all of the contracts rather quickly and rushed us through the contract signatures. It wasn’t until everything was finalized that we r He went through all of the contracts rather quickly and rushed us through the contract signatures. It wasn’t until everything was finalized that we realized the car loan was spread out over 60 months. I am very disappointed in the lack of transparency from their finance department. More

Service department is worthless. Bought a Pilot in March, over $44,000, with the tire and wheel warranty. Found i had a flat this morning, need the truck to go camping next Wednesday Bought a Pilot in March, over $44,000, with the tire and wheel warranty. Found i had a flat this morning, need the truck to go camping next Wednesday to pull my camper. Called service dept. and they said they could get me in the following week, for a flat!!! I explained i needed it fixed within the next few days to pull my camper, they would see what they could do and call me back. NO CALL RETURNED. When you spend that much on a vehicle you certainly would expect the owners would make sure their customers are happy. The second car from them and it will be my last, and i hope everyone else i tell about this. Jim W. Waukesha More

Another failure in my search to find a Honda dealership that can perform the basics of an oil change. I emailed Wilde Honda about this matter and never received a response. My oil change was completed wit that can perform the basics of an oil change. I emailed Wilde Honda about this matter and never received a response. My oil change was completed without issue in a short amount of time. A couple days later, my windshield washer was wonky. I thought maybe the squirters were misaligned. Nope, the washer fluid tank was empty. On the services rendered receipt, the washer fluid was noted as being "full." So, now I'm wondering if any of the other services were actually completed and fluids checked (I did ask that them not to check my air filter as I had just changed it). So, they lied about checking the fluids or....? For the record, the service rep was excellent, both personable and knowlegeable. I am in the market for a new car, but I may buy a Toyota. More

Recently purchased a 2012 Red Honda Civic from this dealership. The salesperson Beccera was helpful,Showed us cars, helped us, and knew his stuff. He pretty much had us on a deal. Without thinking much dealership. The salesperson Beccera was helpful,Showed us cars, helped us, and knew his stuff. He pretty much had us on a deal. Without thinking much, we immediately purchased the car. Everything was fine till now. Next day , when I drove it to my college, I could hear odd sound upon shifting from parking mode to drive mode. Exams were going on so didn’t bother much to report it. But it has been almost a week now and this sound still persists. When I reported it to the salesperson contact, he didn’t seem to be very much interested to help us. He didn’t entertain anything on this any further and this is just a week after sales.If I ever knew this would turn out to be a lemon(possibly) I would have never invested my hard earned money on it. Bad experience. More

Eugene Wade III was a terrific sales manager. He went out of his way to get me the best deal possible on my new car. He even said it was his car to sell me. I really was impressed with how he g He went out of his way to get me the best deal possible on my new car. He even said it was his car to sell me. I really was impressed with how he got me the lowest price possible. Although, the payment is still very high for my budget, but worth it. The quality of car I got definitely makes me happy. I was treated like family. I definitely recommend seeing Eugene if you need any help with your car purchases!!! More

Starter went out on our '03 Pilot, so we had it towed to Wilde. My parents had had previous work done there years ago and we hadn't had a problem...until THIS nightmare of a 4 day process. We were quoted Wilde. My parents had had previous work done there years ago and we hadn't had a problem...until THIS nightmare of a 4 day process. We were quoted almost $1,100 dollars for an aftermarket starter install. Even someone who doesn't know cars very well (like myself) knows that that is nothing less than price-gouging. Sure enough, called another local shop who quoted us at HALF that rate. So we asked them to send their tow over to pick up the vehicle. They recommended calling the dealer first to make sure there wasn't an invoice for the diagnostic. I called the dealership and (when I could finally get a person on the phone) told them we'd be sending a tow and asked if we had any invoices. They said no, so we called the other shop and sent the tow. I work third shift so I finally went to sleep, only to wake up to voicemails from the tow driver saying they had refused to release the vehicle. The invoice that we supposedly didn't have according to their own reps? Yeah, they decided to charge us $73 for the diagnostic (which, apparently, isn't even the full amount they USUALLY charge just to look at your car). After making more calls and trying to figure out what was going on with our family vehicle, I had to call it a day since nobody would call me back. Day 4 of being car-less began with me calling at when the shop opened. I was disconnected once, talked to another rep, and finally was able to get to the service department. I was helped by a woman named Frankie who, quite frankly, was the one beam of sunlight in this entire debacle. After discovering what the invoice was for, some back and forth about the cost of the diagnostic, I was finally able to get a link to pay the invoice online (mind you, I've been doing this entire thing via phone since my family and I needed to use a borrowed car to get home), because apparently they don't take payments via phone due to the new management who bought this place out. The invoice gets paid. And I never want to do this again. Again, the one bright side to this entire experience was the CSR Frankie, who repeatedly empathized with me via phone and tried her best to do what she could to help me out... But whoever actually runs this business now is not only money-hungry but also completely tone-deaf to the customer experience. I will never go back to Wilde again. Don't take your car here, go to a different local shop. More

We had great time when we bought my wife car, the sales man Hector Becerra,he is great persons, show us multiple cars, until we bought a car,for future I'm not going to anther dealer, only wild honda, man Hector Becerra,he is great persons, show us multiple cars, until we bought a car,for future I'm not going to anther dealer, only wild honda, More

Honda John was awesome. My CRV's splash shield was dragging, and he was able to present me with options and then fix the issue within 20 minutes of my arrival. Thanks, John! My CRV's splash shield was dragging, and he was able to present me with options and then fix the issue within 20 minutes of my arrival. Thanks, John! More

Eugene Wade & Ludwig Guzman made what felt like an impossible situation good in the end. These guys went out of their way to ensure that we were happy customers with our purchase. They remained profe impossible situation good in the end. These guys went out of their way to ensure that we were happy customers with our purchase. They remained professional, compassionate, and honest. Because Ludwig helped us out of a terrible decision, he received commission on a used vehicle as well as a new vehicle. Ask for this sales team if you are in the market for a new or used car. Keep being great at what you guys do!!! Shawna . More

I had a wheel alignment done with some additional work. Over the next couple of months, I noticed noises coming from the wheels. I thought it was a wheel bearing going so I took it to another shop. They Over the next couple of months, I noticed noises coming from the wheels. I thought it was a wheel bearing going so I took it to another shop. They told me it wasn't the wheel bearing it was poor tire wear and I needed an alignment. I called Wilde to verify the alignment was done because there was no alignment data with the service report. I have called and left messages multiple times and I have not got one return phone call. More