Wilde Subaru - Service Center

Ever part of today's service appt on my Outback is the stuff of customer success! Mike dialed it in at every turn - in and out when I dropped my car off, status messages along the way, notification when stuff of customer success! Mike dialed it in at every turn - in and out when I dropped my car off, status messages along the way, notification when it is done. These should all happen without much fanfare, but all too often it is the simple steps that are missed. And those matter. Mike nailed it all day today - well done and thank you! More

Got in right the next day for oil change. Service was great, friendly and helpful staff. Adding a confirmation email after we make an appointment would be helpful. Service was great, friendly and helpful staff. Adding a confirmation email after we make an appointment would be helpful. More

On Nov 27, 2021, I received an email reminding me that it was time to schedule maintenance for my 2020 Subaru Outback, VIN 4S4BTACC5L3162717. I made an online appointment right away for an oil change on Jan was time to schedule maintenance for my 2020 Subaru Outback, VIN 4S4BTACC5L3162717. I made an online appointment right away for an oil change on January 8, 2022, at 11:30AM. I arrived Jan 8 at 11:30AM and was greeted by a service person named Joel. He asked what I came in for and I said I made an appointment for an oil change. I added that I would like my headlights checked as they seemed to be aimed too high. I further said I have been receiving high beam flashes from oncoming motorists and that my wife complained that my headlights blinded her when I was following behind her car. Joel immediately told me that my headlights automatically adjusted and that when I go around corners my headlights also turn. I told him that I didn’t think so. Joel then said that he wasn’t sure if that adjustment could be made this visit and that he would consult another service person. That person (I did not catch his name) concurred with Joel that a headlight adjustment could not be done on this visit and that I would have to make an appointment specifically to have the headlights checked. Then that person opened the hood of my car and said something about an “easy adjustment”. He looked around and finally closed the hood. That person then told Joel to “write it up” in case the headlights could checked on this visit. 11:40 AM - Joel and I walked to his desk at which time Joel informed me that it could take up to two hours to have the oil change completed due to covid issues. He added that “if you had come in off the street would be 4 hours”. I signed the paperwork and went into the waiting area and had a seat. 2:02 PM, two and a half hours later, Joel walked past where I was seated in the waiting area without a word. I called to him and said that he had said “up to two hours” and it was now two and a half hours. He replied, “I know”. I asked him to get me an update and he said he would. 3:00 PM – Joel came into the waiting area and looked at me and said, “You are still here?” I agreed with him and reminded him that it has been an hour since he said he would get me an update about the status of my car. He asked what kind of car I had, and I replied “a 2020 silver Subaru Outback. He nodded, walked off. 3:25 PM – Joel returned and handed me a sticky note. He explained it was for a free detailing, of my car, for having to wait 4 hours for an oil change. He walked off again. 3:30 PM – Joel returned informing me that my car was being started on now. I asked that my car be returned to me, right away, as I could wait no longer. He managed to have my car up front in a matter of minutes, handed me the fob and my coupon. That ended my attempt to have my car serviced today. I found Joel to be lacking in customer service skills, unable to perform his job in a manner consistent with those of service personnel I experienced during previous visits to your service department. I find it unacceptable that he could not keep me updated as to the status of my car during this notably unusual visit. More

Beware of the Maintenance Packages. Long time Beware of the Maintenance Packages. Long time Wilde customer. I have purchased several vehicle through Wilde and have always kept up with ma Beware of the Maintenance Packages. Long time Wilde customer. I have purchased several vehicle through Wilde and have always kept up with maintenance. Have been happy with service in the past. Last year I had a oil change done. I was told I would need tires in the near future and recommended to have the 30,000 mile maintenance performed, other than that every thing looked good. Due to the pandemic this past year I worked from home and only put on 1000 miles. Called in March to schedule maintenance and have the Subaru recall performed. Received a email confirming the date. A few days prior my appointment was changed without my knowledge. Called Service to inform them that I received a email confirming the date. I was told the appointment was never scheduled though they would fit me in. Brought my car in and provided a business card with a service consultant to contact if I had any questions. During my recommended maintenance I was informed by a new service consultant that my rear brake pads and rotors had very little life left. They were unable to resurface the rotors due to their condition. . I didn't question the consultant and decided to have the brakes done. Received my car later that day, could honestly not tell any difference with the 30,000 mile maintenance that was performed. During my appointment, the service department performed the recall. Service department attached the wrong part. I was told the part that was for California only. What? I was told I would have to bring in the car and they would attach the right part. Had several questions and called the Service Manger who never returned my calls. So much for Customer Satisfaction their being number 1 goal . Have recommended a fair amount of people to Wilde in the past who purchased vehicles. I have warned them regarding my experience. More

I am extremely disappointed with my experience here. I took my car out of state for service while on vacation and was alerted that I was missing my cabin air filter completely and that my drain plug had took my car out of state for service while on vacation and was alerted that I was missing my cabin air filter completely and that my drain plug had sustained damage from being over torqued. It doubled my cost for an oil change but I was happy that they were able to correct these issues. I left a short google review and called the service manager Kevin. He returned my call the next day only to explain that “it happens”, his guys forget to put in the air filters and that they would Reimburse me for the part. However he kept emphasizing that he was only doing it because I was “such a great customer”. Not because they had screwed up and not given me a part I had paid for previously. He hammered this point about 12 times in this 15 minute phone call, that I was only being worked with because I was a “great customer”. I have bought two Subaru’s and exclusive services them through Wilde. However, when I brought up the drain plug he became defensive and cut me off to say they weren’t accepting responsibility for that. I stated it was fine I had the bolt I could bring it in to show them no problem. He then proceeded to tell me how they get this complaint all the time when people go out of state and it used to be a problem back in 2009 when he first started working there but since then they had bought Honda torque wrenches and set them specifically. Now I did not have time for the condescending explanation that continued for about 8 minutes and I know what a torque wrench is. I tried to get off the phone and he continued to talk when he finally finished I said it’s fine I can bring you the plug. He stated that he would like to see it and I wished him a good day and that I would contact them when I was back, he grumbled and hung up the phone. This whole interaction had left a poor taste in my mouth and I had originally left a google review before Kevin had responded to me. On this Pete Erkilla has left a number and asked me to contact him. I went back and fourth but eventually decided to give him a ring based on how the conversation with Kevin went, it’s been two weeks and he has not reached back out. I left him a message because he was out of office, I was kind and straightforward in leaving the message. Overall I would recommend servicing your Subaru somewhere else, and maybe just avoiding Wilde as a whole. The service department seems very relaxed with the fact that these mistakes happen what sounds like pretty frequently. To me it’s not ok and the customer service was even poorer. Save your money for someone who cares about your vehicle and their customers. More

Hold on to your wallet My husband took our car to these crooks for an oil change. He was in Milwaukee because a relative was about to die from cancer. He had just had surg My husband took our car to these crooks for an oil change. He was in Milwaukee because a relative was about to die from cancer. He had just had surgery himself and was not able to do the oil change himself as he normally would. When he called the dealership to set up an appointment, he told them he wanted Mobile 1 and a filter change. They quoted him $50. They handed him a bill for $165! They charged $20 to clean one battery terminal! The car had 18K miles on it and he never asked, nor approved cleaning the battery terminal. We love our Subaru but would steer clear of this dealership. That's just plain highway robbery. More

Top service. I always have a great service in my Subaru when I go to the Waukesha location. Super recommend and I appreciated all the good services! when I go to the Waukesha location. Super recommend and I appreciated all the good services! More

EXCELLENT AND ACCOMODATING! WALKED IN FOR AN OIL CHANGE 9/5/19 AROUND 4PM HAD NO APPOINTMENT. MIKE D. TOOK CARE OF MY CAR RIGHT AWAY! HE WAS AWSOME! HE HAS TAKEN CARE OF MY WALKED IN FOR AN OIL CHANGE 9/5/19 AROUND 4PM HAD NO APPOINTMENT. MIKE D. TOOK CARE OF MY CAR RIGHT AWAY! HE WAS AWSOME! HE HAS TAKEN CARE OF MY CAR IN THE PAST AND I WAS GREATFUL TO SEE HIM AGAIN. THE SERVICE WAS FAST AND FRIENDLY A GREAT EXPERIANCE! THANK YOU AGAIN MIKE! CHERIE CHRISTOPH More

Not perfect WE took my wife's 2011 Legacy (I also own an Impreza) for airbag recall, brakes and the almost 120,000 miles services at 113,000. Needed service came WE took my wife's 2011 Legacy (I also own an Impreza) for airbag recall, brakes and the almost 120,000 miles services at 113,000. Needed service came to about $1400, Optional service another $1800. My wife decided to get everything done, including replacement of broken right side mirror and complete detailing. We received a loaner vehicle which we had for a week due to delay in getting parts, and Labor Day. Okay so far, but the interior detailing was terrible. Water and beverage stains looked untouched. Service advisor apologized but was still charged for it. Now my Impreza needs to go in. What to do? PS. I also scheduled the appointment on-line, where my additional notes were unread, leading to a delay in receiving parts. More