Wilde Toyota

Terry was the WORST sales person I have ever encountered at any dealership - EVER. He bragged that he has been doing this for 17 years, yet proved to me that he should not be working face to face with peop at any dealership - EVER. He bragged that he has been doing this for 17 years, yet proved to me that he should not be working face to face with people in a matter of 30 seconds. We visited Wilde Toyota to purchase a Rav4. I have shopped around for months and was finally ready to sign on the dotted line. I was with my better half and we test drove a 2010 Rav4. I noticed the interior was poorly cleaned, the center of the backseat hat its cloth worn down practically to the sponge in the seat, the right rim was severely gouged, the interior roof had numerous stains that looked like someone spilled chili ON THE ROOF, the headlights had a scuff 1/4 inch think and the length of the entire light, and then my boyfriend found a nail int he rear tire, a bumper clip missing, and numerous cosmetic blemishes on the paint. The sticker price was $19,995. He saw us come back and inspecting the car, but still did not come to us. He was walking around the lot no here near us. He came back to us about 10min later. When I pointed out the issues with the vehicle to Terry, he acted as if I was crazy, but still looked at all what I pointed out. He said, "What do you want?" The only time he said anything positive was when I pointed to the nail. He said, "I have to patch that." With regards to the large scuff in the headlight, he pointed to a different Rav4 near me and said, "See the scuff in that light?" I said, "No, that was is fine." He said, "there's your new light. He asks me again, "What do you want?" I said, "I want a new tire, a clean roof, a non-scuffed headlight, and I want money off that price for buying a car with a very gouged rim and severely worn back seat." He said, "Let's go inside and crunch the numbers." I have a 2000 Camry LE for a trade-in. I was offered $3000. I accepted that, no problem. Then I saw the price of the vehicle hadn't changed - it still showed $19,995. He left AGAIN - said he'd be back "no longer than 5min." 15 minutes later, he came back. I asked about the $19,995 price and he shook his head and said, "No. That's firm. There is a man here to buy that car right now." I asked him, "How much is a new Rav4?" His response was nearly knocked me off my chair - he said, "I sell new cars ma'am, I don't know." Then he said, "I'll give you two 5 more min." My boyfriend and I said, "we don't need 5min. You said we could talk about lowering the sticker price and now you won't. good bye" 1. Never once did you ask me what I was looking for in a vehicle. 2. Never once did he ask what my price range was. 3. Never once did he offer other options for me to look at. What he DID do was: 1. Lost a life-long customer. I was coming back to buy my 4th Toyota from Wilde. 2. Lost a life-long Toyota Loyalist. My family has always purchased Toyota's from Wilde. My mom is on her 4th Toyota, my aunt is on her 6th Toyota, my cousin in on his 2nd Toyota, my boyfriend bought his Solara, My grandma drives a Celica, my best friend drives a Corolla, and this list goes on and on. My whole family drives Toyota's since I can remember - each of them was purchased from Wilde Toyota. 3. Changed my mind and caused me to leave the Wilde parking lot very upset. This caused me to drive right across te street to talk to Honda City. 4. Terry, Having treated me like absolute crap, I wanted to test drive a comprable car to the Rav4 - a Honda CR-V. ---- I put $200 down that very night - on a Honda CR-V with delivery of the vehicle to me in 2 days. I am now the PROUD owner of a HONDA. Yes, a Honda! NO ONE IN MY FAMILY DRIVES ANYTHING EXCEPT A TOYOTA. After my horrible experience with Terry Dies at Wilde, I have passed on this information to everyone in my family. Because of one VERY DISTURBING salesman, Wilde has lost future business from my family. My uncle owns a popular business in the greater Milwaukee area and uses Toyota Tundra's for work trucks. When I told him how I was treated by Terry, he said, "Jack Safro Toyota is closer to us anyways." Bottom - line, it seems as though Terry's poor attitude and unwillingness to talk civil, negotiate, and spend quality time learning about me a a customer - that he has single-handedly lost the business of more than 10 buyers from my family. I will be posting my dissatisfaction on Facebook, Angie's List, here, and many more to hopefully spread the word to AVOID this sales man at all costs. Terry Dies has ruined my love of Wilde Toyota and caused me to purchase the first non-Toyota in our family since 1970. I love my Honda so far, and am very pleased with my decision. I guess I should probably thank Terry for that. More

This was my second purchase from Wilde Toyota and I was exremely pleased with the service that I received through out the purchase process. Having checked out a couple other dealers during my unexpected s exremely pleased with the service that I received through out the purchase process. Having checked out a couple other dealers during my unexpected search for a new car, Zak and the Toyota crew went above and beyond the other dealers in terms of making me feel comfortable, being straight forward and sincere, and overall making me feel like I mattered as a customer. Zak even adjusted his schedule and came in on his day off so that he could be present when my husband test drove the vehicle before we had decided on going with Toyota. After making the decision to purchase another corolla, it was a joy to work with Vicki Sylvester in the finance department. She made the process quick and painless. I have now had my 2012 Toyota Corolla for about a month and I love it. I consider buying a new car a very stressful experience, however, Zak, Vicki, and the others that I met during my trips to Toyota, made it a pressure free and friendly environment. More

We were in the market for a used car and provided our criteria to Tommy Haynes to look out for a car to meet our needs. And that is exactly what he did! He kept us informed of cars that met our needs an criteria to Tommy Haynes to look out for a car to meet our needs. And that is exactly what he did! He kept us informed of cars that met our needs and we recently purchased a 2012 Honda Civic with very low mileage and got it at a very fair price!! We love the car and have recommended Wilde Toyota to our friends and family and we will be back when in the mark again for a car. Thank you. More

Rob did a great job as a salesman.I have 2 young children that Rob was great with. I will tell anyone looking to buy Toyota to request Rob. that Rob was great with. I will tell anyone looking to buy Toyota to request Rob. More

Working with Rob made it that much easier to return to him a second time when I was interested in purchasing another automobile. He's got a great sense of humor and yet can "get down to brass tacks" when him a second time when I was interested in purchasing another automobile. He's got a great sense of humor and yet can "get down to brass tacks" when needed. It was all-around enjoyment to be able to work with him and Clayton on the fine details. Mike made the financial paperwork a breeze, with his finesse yet thoroughness in explaining each detail. Thank you for working within my price range. More

Our daughter bought a car from Rob back in May. We liked his service and friendliness. He answered all of our questions and was willing to work with us. He didn't just brush us off and act like we were taki his service and friendliness. He answered all of our questions and was willing to work with us. He didn't just brush us off and act like we were taking up his time with all of our questions. We liked the fact that Wilde has such a large selection of vehicles to choose from. They seem to always have good deals going. Our daughter was very satisfied with her car and service and hopefully we will be too. More

My wife and I went through two years of unemployment, chapter seven, and having a truck run a stop sign and total our very nice Acura family car this month. We shopped nearly every dealership in town wit chapter seven, and having a truck run a stop sign and total our very nice Acura family car this month. We shopped nearly every dealership in town with little help on financing or finding a nice car for our family of five that we could afford and be proud of owning. Then we stopped at Wilde Toyota in West Allis and were greeted by Kevin Nelson. Kevin is not a used car salesman. Kevin is a Pre-owned Sales Consultant with over twenty years of finding the right car at the right price for his clients. And that is exactly what Kevin did for our family. He called me and said he felt a very nice car may be coming in on trade and he would make sure we had the first choice of seeing it. It was a 2000 Toyota Avalon XLS and it looked and drove like new. I took it to my mechanic during our test drive and he said he buys all his cars from Wilde. He checked it out and told me to buy it. My mechanic told me that you do not have to worry when you buy a car from Wilde. Kevin got us a great price and introduced us to Mikhail Ageyev our Finance Manager who was able to get us an affordable monthly payment even with our recent chapter seven and bad credit. Considering our last two years of living through the Great Recession, We finally have a positive experience that gave us a beautiful car at an affordable price and will help us rebuild our credit and our family. I will buy my next car from Kevin Nelson and highly recommend Kevin and Wilde Toyota to everyone. This was the best car buying experience I have had in forty years of buying cars. Thanks Kevin for making a very difficult time for our family an enjoyable, rewarding and memorable experience. We will see you next Spring when we hope to buy a nice SUV from you. Thanks Kevin! Scott & Shirley More

I recentely purchase a car from Kevin Nelson. I was very happy with the service he provided. He made the car buying experience easy and enjoyable. I was the best car buying exerpience I have had to date. I happy with the service he provided. He made the car buying experience easy and enjoyable. I was the best car buying exerpience I have had to date. I woul definetly buy from him again. More

The dealership and employees made car buying a breeze. Everyone was so helpful, patient and friendly especially James Blake. Thank you so much for your help and being so nice!! Everyone was so helpful, patient and friendly especially James Blake. Thank you so much for your help and being so nice!! More

Kevin Nelson helped me find the right car to work with my budget. Thanks! I just wish the man handling my paperwork told me the truth. He said he didn't charge me the wheel tax for my new plates, however, budget. Thanks! I just wish the man handling my paperwork told me the truth. He said he didn't charge me the wheel tax for my new plates, however, when I received my title it included the wheel tax. I explained the paperwork showed a city I didn't live in, but my zip code was correct. Now I have to deal with the DMV to get a refund and fix my title. Not fun! More