Wilde Toyota - Service Center

TERRIBLE SERVICE AFTER THE SALE!! DON'T buy or lease from Wilde. My wife and I mistakenly turned our vehicle lease in early. That was our fault. We are being charged $2400 for this. Tw DON'T buy or lease from Wilde. My wife and I mistakenly turned our vehicle lease in early. That was our fault. We are being charged $2400 for this. Two important factors though: the dealership told us at the service desk, that our lease was due in 2015 not 2016-- this occurred at my wife's last oil change which is documented in their system. Whichever young lady worked the desk that day told my wife this--yet Terry S the manager insinuates my wife is basically lying. Convenient. Also, I called on a separate occasion and the gentleman I spoke to concurred that our lease was due in 2015 not 2016. Several calls to JOE ZANELLA the GM (insert laugh here) never were returned. Go figure. And Terry S was the rudest manager and most condescending person I've ever worked with. Several calls into him were scarcely returned. Listen, I've worked in sales for 15 years and would never treat my clients this way. I'm not asking for them to pay $2400 since this was hugely our fault for not checking the paperwork. However take some responsibility. Conveniently they cannot locate my recorded call. Go figure. FUTURE POTENTIAL CUSTOMERS... PROCEED WITH CAUTION. YOU WILL NOT HAVE A POSITIVE SERVICE ORIENTED EXPERIENCE AFTER THE SALE!! Toyotas are great. Just get them elsewhere. Sincerely, Brad F. (Joe ZANELLA... Still awaiting your call and some level of a positive customer experience transaction)-- All, I encourage you to please share this with all your friends, family, and colleagues as I have been and do this around the holidays when your family members are discussing shopping for a new Toyota!! I'm also sharing this with all of my Army battalion at my reserve unit (that's another 110 soldiers within my unit) -- spread the concern and alarms!! CUSTOMERS DESERVE RESPECT!! More

In and out, quick fix I just moved and needed to get a plate put on the front of my car because there was no plate holder. Dustin approached me as soon as I got out of the I just moved and needed to get a plate put on the front of my car because there was no plate holder. Dustin approached me as soon as I got out of the car to offer help. Even though he is a sales guy, he took me right where I needed to go and got me taken care of quickly. Overall great experience. More

Sorry excuse for a dealership Ive had so many terrible experiences with Wild Toyota I dont know where to start. My last visit was for simple routine maintenance (oil change and tir Ive had so many terrible experiences with Wild Toyota I dont know where to start. My last visit was for simple routine maintenance (oil change and tire rotation) on my 07 Tundra I mistakenly purchased from them. The service department only put back on one lug nut to hold on my front passenger wheel. About a mile from home my front end starting shaking and drifting so uncontrollably I had to use my hazards and do 20mph the rest of the way home. This easily avoidable incident could've caused serious injuries. This review is only the tip of the iceberg. I could literally write a 10 page report on the horrible experiences my family and I have had with Wild. Look on their face book page and you will discover an abundance of bad reviews. Not sure how they stay in business. If you value good service, and safety, please avoid going here for anything. More

Leonard Jordan is Awesome, Vehicle Service is Sketchy The only positive part about my experience was a relatively painless purchasing experience with L. Jordan. Super nice guy, got me the price I wanted, The only positive part about my experience was a relatively painless purchasing experience with L. Jordan. Super nice guy, got me the price I wanted, went above and beyond and got it done. If you must buy a car here and you're looking used, try and get him! He's great. I can say that I gave going to them for regular check-ups and maintenance a shot, but I will never be going through the trouble of driving to their West Allis location again. I live in MKE proper, so it is a hike, and for lackluster service. Lets put it this way - you schedule an APPOINTMENT to maximize the efficiency of your time, right? Well, not at Wilde. You schedule a time slot for an "express lube" and tire rotation and it takes 2 hours and 45 minutes. You get to sit in a dingy waiting room filled with pissed off looking employees and customers, while listening to shrieking children and plastic surgery infomercials. A special kind of xxxx. Kiss your valuable time goodbye or just go to Scrub-A-Dub and have it done in 20 minutes. Either way, you get a complimentary car wash. I also pointed out (ahead of time) on no less than two occasions to them that my right-rear tire was losing pressure, and had been doing so since the night I got the car (I had turned around before I even left their lot to have it filled.). It was not my fault and I expected it to be fixed on them. It had been needing air once every week and a half or so, and through process of elimination and use of a tire gauge, I determined the source. I expressed to them that I felt this was their responsibility since the car was having the problem before I even had the keys handed to me. But this is a big dealership, high volume we're talking about here, so you know where this is going... dodged responsibility. I paid the $35 to have the small hole in the tire repaired. They didn't even acknowledge that I called them out on it twice. Would I normally fuss over a small fee? No, not if it was my fault. But it wasn't, and a moral compass comes into play. I get the sense that you aren't getting much with your warranties with them, I'm sure they'd find a way out of incurring any costs on repairs. I might buy a car here if I had to, but I'll stick to having my trusted and fair mechanic do work on my car even if it means voiding a "warranty." More

Thank You Joe Pappalardo Brought in our recently purchased '11 Corolla for service. Over the weekend we were unable to get the headlights to shut off due to a faulty computer Brought in our recently purchased '11 Corolla for service. Over the weekend we were unable to get the headlights to shut off due to a faulty computer panel. I called Joe Pappalardo first thing on Monday morning and was able to get it in for service that day. In the past three years, we have purchased three vehicles from Wilde Toyota, and from day one, the service department has been absolutely outstanding. We have dealt with Joe numerous times and as always, he delivered fantastic customer service. Because the new electrical panel had to be ordered and the service department needed to keep the car overnight, Joe graciously provided a rental vehicle to us free of charge. Within minutes, a rep from Enterprise was at the dealership with the rental. As promised, the work on our car was complete by early the next morning, and I was able to pick it up before 9:00. Joe was a pleasure to work with - he answered my many questions patiently and truly went out of his way to make sure I had everything I needed and was very well taken care of. Thanks Joe for the great service! More