Williams Subaru of Charlotte

This was the first time I bought a new car on my own. My son was with me and offered some advise, but the final decision was mine. Everyone at Folger Suburu was very helpful,considerate and treated me with son was with me and offered some advise, but the final decision was mine. Everyone at Folger Suburu was very helpful,considerate and treated me with the utmost respect. As a single women,who was recently widowed, I greatly appreciated their concern for me. I felt the price was fair and that I got the right vehicle for me. Neil Gelbert was most gracious and helpful. He put me with Jim Gamble, who was great!!! As I usually drive a car for a long long time, I look forward to an outstanding relationship with Folger Suburu. Sincerely Tirzah T. Hicks More

Extremely nice and helpful. Michael worked hard to make sure the work was thorough and also worked to make sure it was all covered by applicable warranties. Any questions I had were answered accurately. sure the work was thorough and also worked to make sure it was all covered by applicable warranties. Any questions I had were answered accurately. The only minor complaint I had was that they didn't readily answer their phones all the time - however, that seemed more because Michael was actively monitoring the repairs and not just sitting around waiting for phone calls. I would trust their judgment and the quality of their repairs. More

My wife and I were told exactly what the problem with our car was and were also told that the service techincioan performed a 28-point service check while the car was in for a specific repair. Mike Melton w car was and were also told that the service techincioan performed a 28-point service check while the car was in for a specific repair. Mike Melton walked us through what the techs found and let us know what was critical to do now while it was in and helped us prioritize other service needs so that we could manage our expenses over the next year. More

bought our first Subaru last week, a 2011 Outback Limited with all the bells and whistles. We have been looking at this vehicle for 6 months and absolutely love it. We exhausted many options but ended up v with all the bells and whistles. We have been looking at this vehicle for 6 months and absolutely love it. We exhausted many options but ended up voting with our wallets and going with Subaru. We have high expections for this vehicle as it relates to longevity and overall satisfaction as we begin a family. Our experience with Neil and Jim thus far has been great. We really do feel as though the Subaru family is tightly knit group and we have already been given the impressiont hat service after the sale is what they care about. That is good!!! Customers don't want to feel abandoned after a purchase, especially a major purchase like vehicle. We appreciate the experience we've had thus far and look forward to any future interactions we have with Folger Subaru. It also helps that we live 5 miles from the dealership. -Kyle More

I chose a subaru forrester because the car magazines gave it a great overall rating. I chose Folger Subaru because my daughter had bought a car from them also. Derek greeted me and helped with information. H it a great overall rating. I chose Folger Subaru because my daughter had bought a car from them also. Derek greeted me and helped with information. He made me comfortable with a bottle of water and a seat while he explained all the features of the Subaru. Then he introduced me to his sales manager Neil Gelbert. I traded my old car and bought my new car without hassle. The transaction was quick and plesant. The price I paid was reasonable and was a big factor in making my final decision. More

good experience with new car purchase of outback. whole team worked together to make the deal happen. very pleased with service and look forward to future dealing with service department.Tristan was very g team worked together to make the deal happen. very pleased with service and look forward to future dealing with service department.Tristan was very good at keeping me updated on status and going through all required steps. well done folger! More

My husband emailed several dealerships on a Saturday and Folgers was the quickest to respond. We were able to do everything via the Internet and it was very easy. It was a hassle free car buying experience. Folgers was the quickest to respond. We were able to do everything via the Internet and it was very easy. It was a hassle free car buying experience. We had everything we needed before we went to the dealership and everything was the same as what was negotiated in advance. There were no hidden fees or price increases/changes. It was well worth the drive from Asheville to Charlotte to buy the car from Folgers. The Internet made it so a lot less time spent at the dealership. Normally, you can spend two to four hours to buy a car and we spent just a little over an hour. . We had a few features upgraded on the 2010 Forester and that added to the time a little. Tom made the financing paperwork quick and accurate. Jim was helpful and knowledgeable. The staff worked well with our family. We would buy another car from Folgers and also utilize the convenience of the Internet again. More

I was looking for a car with good mileage and a low profile into which I could easily load a full-sized pedal harp. Bill was nonplussed when I lowered the rear seats, slid in my foam mattress, and pro profile into which I could easily load a full-sized pedal harp. Bill was nonplussed when I lowered the rear seats, slid in my foam mattress, and proceeded to shove my 6-foot-2 inch instrument into the back of a new Outback. He was gracious when I declined his gentlemanly offers of help, since I had to do it myself. Neil, who was watching from the window, said it would make a great Subaru commercial, although I am still waiting for my casting call. I had a positive experience with Folger because they made it so easy to take the car home where I could try loading other things, like dog crates; they were great about calling me as soon as the exact car I wanted came in; and they (or their computer) was attentive enough to send me a happy birthday email based on the information on my driver's license. Which is more than I can say for my son. More

Was just beginning a search for my first new car in 12 years. Don made my son and I feel comfortable, and we really appreciated his kindness and sense of humor. He is someone you want to buy a car from. T years. Don made my son and I feel comfortable, and we really appreciated his kindness and sense of humor. He is someone you want to buy a car from. Tom and Neal were also attentive and professional. When I returned the next day to deliver the title to my trade-in, Don wasn't there, but Neal and Tom stepped in to take care of the details. Don also made a very nice follow-up phone call and sent a congratulatory note in the mail. They all made the experience much more pleasant than I had anticipated. I also really liked the fact that they were all neatly dressed, but not wearing suits - which seems a little formal and off-putting to me. The facility was neat and attractive, and I was not talked down to. They offerred reasonable finance options which were clearly presented. More

The personnel at Folger Subaru went far beyond that of any usual dealership that I have ever worked with in the past. This is my 7th vehicle I have purchased from a dealership and Mr. Barber and the sales any usual dealership that I have ever worked with in the past. This is my 7th vehicle I have purchased from a dealership and Mr. Barber and the sales manager Mr. Gelbert had the most amazingly positive attitude and product knowledge. I had very specific needs in the vehicle and they searched the globe until my specifics were met. The process was easy. I was in and out with time to spare and the vehicle arrived in less than 24 hours. More