Williamsburg Chrysler Dodge Jeep RAM

Lousy dealership. If you need service make the trip to Newport News or Richmond. I needed a check engine light cleared because of a bad air filter. I had already ch If you need service make the trip to Newport News or Richmond. I needed a check engine light cleared because of a bad air filter. I had already changed out the filter and installed a new one, just needed the dealer to clear the code. But this supposed dodge dealership refused to clear it. I was actually told to go to advance auto. This is the only time in my life that I have had a dealer refuse to service their own vehicle! I guess the $150 to $200 they charge to clear a code is not worth their time. Well I have three Dodge trucks and many friends who have Dodge trucks and I will let every one of them know where not to take their trucks in the future. I’m sure if you have an expensive repair they’ll fit you right in. The best part of the failed exchange was after being refused service was the text message from them an hour later saying that if I still needed anything I could click the link to schedule an appointment. No appointments will ever be needed at the Williamsburg Dodge Dealership! More

Clay Dillard Local Guide·418 reviews·9 photos 15 minutes ago New I am 59 years old and purchased many vehicles in my life. My trip to Williamsburg Jeep was the worst experience ever They do not minutes ago New I am 59 years old and purchased many vehicles in my life. My trip to Williamsburg Jeep was the worst experience ever They do not care about your time I communicated with the salesman I would be there in an hour to test drive a moab 392 jeep. He said come on I get there and the vehicle isn't ready to test drive. I told h9m my most important factory was ride quality He said they needed to go over my trade and run numbers before they would let me drive the car I told them go ahead. Y I'm getting ulset now because t g ey obviously dont care about my time The sales guy still doing nothing towards getting the test drive ready. I make plenty of money and have good credit More

Clay Dillard Local Guide·418 reviews·9 photos 15 minutes ago New I am 59 years old and purchased many vehicles in my life. My trip to Williamsburg Jeep was the worst experience ever They do not minutes ago New I am 59 years old and purchased many vehicles in my life. My trip to Williamsburg Jeep was the worst experience ever They do not care about your time I communicated with the salesman I would be there in an hour to test drive a moab 392 jeep. He said come on I get there and the vehicle isn't ready to test drive. I told h9m my most important factory was ride quality He said they needed to go over my trade and run numbers before they would let me drive the car I told them go ahead. Y I'm getting xxxxxx now because t g ey obviously dont care about my time The sale guy still doing nothing towards getting the test drive ready. I make plenty of money and have good credit More

I will start by saying I got a great lease deal on a 2025 Dodge Charger. While it was not a smooth process, I am out of state, I can not complain about the deal itself. That is the only good thing I can say Dodge Charger. While it was not a smooth process, I am out of state, I can not complain about the deal itself. That is the only good thing I can say about the experience buying an electric vehicle from this dealer. It has been 30 days and I am literally fighting with them about sending me the correct charger included with the vehicle purchase. Either through incompetence, arrogance or just a complete lack of understanding how the Free2Move program is supposed to work, they have made what should be a simple thing like getting a charger to actually charge my electric vehicle a cluster. After nearly a month of being told they are on back order and have no ETA, not even going to go down the rabbit hole that these are supposed to be stocked in their inventory according to the program guidelines set forth by Stellantis, I finally received my charger and it was the incorrect one. It was the 40a version and not the 48a. While this will technically work, it is approx 20% slower to charge than the 48a and that is what I want to have for my vehicle. After many discussion with everyone at the dealership I could talk to explaining this, I was told any number of just simple excuses and lies about why this is the "right" one and all they could order. So I call corporate. immediately they are lost about what this dealer is talking about and confirms it does come with the 48a charger for this car. They even send the internal documents proving this and the process the dealer is supposed to follow outlying this. I call the dealer, and no one even wants to see the docs I just got from Corporate, lol. At this point when I call I am just being sent to VM or not picked up at all. My rep, Becca, who started out great is also not responding to any texts. I have not just resorted to letting corporate deal with this dealer and getting the problem sorted. A very simple problem has turned into days and days of frustrating interaction with this dealer and I would never recommend anyone using them.... Not because they seem to be incompetent with EVs in particular( can't speak to the others cars) or completely out of touch with proper procedures handed down from the Manuf... No because of their complete and total lack of actually helping a customer fix a simple problem they created. There are other things along the way I am just tired of wasting my time even writing this. Also note my temp tag expires in 3 days and I have to get any response about my registration the last few days even though I have texted and emailed several times. I don't know the area there personally, but there has to be a better dealer to use in the area, if possible. Good luck if you don't. More

Simply put this is THE best dealership and mechanics in Virginia. I only go there for purchasing vehicles and getting work done. Five stars and if there were more stars I’d give them. Will is the best. He Virginia. I only go there for purchasing vehicles and getting work done. Five stars and if there were more stars I’d give them. Will is the best. He fully explains everything first, shows you the things you don’t understand, and through him my understanding g of the issues made perfect sense. He goes above and beyond and his customer service is not seen enough these days. Will is the reason I fully trust my purchases and work done here. Hands down the most knowledgeable and professional person I have met. More

Service team and parts department went above and beyond any other dealership. They solved the problem with my vehicle in a timely fashion and even found the parts needed that were on back order. Thank you any other dealership. They solved the problem with my vehicle in a timely fashion and even found the parts needed that were on back order. Thank you WCDJR! More

I purchased my truck here after having a truly horrible experience with the service department at this dealership where I swore I would never purchase a jeep product again. I purchased my 1500 from them 2 experience with the service department at this dealership where I swore I would never purchase a jeep product again. I purchased my 1500 from them 2 years ago. I have avoided the service department due to my prior experiences with them until recently when I needed them to replace a cracked exhaust manifold under warranty. Here I am. In December, with an appointment for January after starting the process in August. I love the truck, purchase was fine, don't count on them after you drive away. More

Everyone was pleasant to work with and professional there was no high pressure sales tactics was no high pressure sales tactics More

I would like to say in 40 plus years of buying cars doing business with WCDJR was a pleasure. I didn't get pressure from the sales consultant. I didn't get stuck in the showroom for any length of time. Afte business with WCDJR was a pleasure. I didn't get pressure from the sales consultant. I didn't get stuck in the showroom for any length of time. After test driving the car I asked what it would take to make a deal. My sales consultant came back with a reasonable offer. I made a counteroffer which was later accepted. The finance dept was easy going and covered additional coverage without pressuring me to. I would recommend giving this dealer a try they were all professional and easy going. I give them two thumbs up from my experience. Best wishes to the everyone! More