Williamsburg Chrysler Dodge Jeep RAM

Fantastic experience. We had been looking in the Hampton Roads area for a Jeep for over a month, and were very unhappy with the customer service we were receiving at the dealerships by us. Finally, we look Roads area for a Jeep for over a month, and were very unhappy with the customer service we were receiving at the dealerships by us. Finally, we looked online at Williamsburg Jeep's website, and spoke on the phone several times with them. At this point, we were very leery of driving the hour and a half to be disappointed yet again by a salesman who had promised one thing on the phone, but had a completely different story when we arrived! Totally different with these folks. Polite, helpful, genuinely friendly and patient, their team found us the exact Jeep we wanted, down to the color (which was the least important detail at that point- but they found it!), at an out-of-state dealership. Very excited we had finally found the one we wanted, we were still a little skeptical of having the price change on us again. They emailed us the price so we could have it in writing, and upon arriving at the dealership- same service we had received over the phone. No last minute changes, no hassling, just friendly and exceptional service from the whole team. This was my first time purchasing a new vehicle- I had always bought used in the past- and (not including the dealerships in the Norfolk/Chesapeake/ Virginia Beach area) the team at Williamsburg made it a fantastic, comfortable, pleasant experience. I will definately do business with them again, and give them my highest recommendation. More

We bought a new Kia Rondo from Williamsburg Chrysler-Jeep-Kia on February 29, 2008. I suppose we all have some horror tale from a car dealer’s showroom, but our sales experience at this dealer Chrysler-Jeep-Kia on February 29, 2008. I suppose we all have some horror tale from a car dealer’s showroom, but our sales experience at this dealership was extremely pleasant- actually fun! Our sales associate, Mr. John Bonnet, was delightful to work with and we enjoyed the day thoroughly. But what really impressed us about this dealer was our experience with the management and service department a few days later. We had taken the vehicle in for a minor adjustment that required it to be placed on a lift, and during the service the technician noticed that a nail had lodged into the sidewall of one of the tires. Sidewall damage to a tire cannot be repaired, and we were faced with the unpleasant prospect of having to buy a new, not inexpensive, tire after only 126 miles of driving our brand new, off-the-showroom-floor, car. Tires are not covered by basic vehicle warranties, and we had not bought a road-hazard tire warranty, so we were legitimately responsible for the costs associated with the tire replacement, no matter how unfair or unpleasant that may seem to be. But Williamsburg Chrysler-Jeep-Kia offered, not agreed to, but offered to pay all costs associated with obtaining and installing a new tire for us so that we had no out-of-pocket expense. They ordered the tire for us, gave us a ride home, installed and balanced the tire the next day, and we had our new car again. This is how neighbors used to treat neighbors, and it is wonderful to have dealers like this one in our community. By the way- Kias have one of the best warranties available anywhere and, according to many industry reviewers, their cars rival Toyota and Honda for fit and finish, so if you are considering a new car, check out Williamsburg Chrysler-Jeep-Kia. Art and Linda Phelps 2504 William Tankard Drive Williamsburg, VA 23185 259-9668 More