Williamsburg Chrysler Dodge Jeep RAM

Customer service has gone down hill in a lot of dealerships. This one in particular has a disappointing service department. Not only is the customer service not great, but I also question their int dealerships. This one in particular has a disappointing service department. Not only is the customer service not great, but I also question their integrity in doing the work requested. I brought my vehicle in for SOS button unavailable and they had it for more than half the day just to be told it was due to my subscription coming to an end. All the trucks I’ve owned with this feature never had a message like that come up.. so doing some basics google research found this (see pictures below).. it’s a shame, this Williamsburg Ram is only 5 minutes from my home and I would prefer to drive to a different dealership to get work done. Not only that, but they are a bit more expensive than other dealerships around for subpar customer service.. please be aware. More

Excellent for everything, salesman was the best I have ever had and helped us get exactly what we wanted ever had and helped us get exactly what we wanted More

This dealership should not have the privilege of carrying Dodge. Dodge products are fantastic, this service department is a complete joke!! We have had our back window leaking when it rains and took it in Dodge. Dodge products are fantastic, this service department is a complete joke!! We have had our back window leaking when it rains and took it in as it is under warranty. Kept the vehicle all day to determine it needed to be replaced. Told us that they would order the part but made it sound as if it would be a few days to a week. Called multiple times to get status after 1 week. 12 calls and being on hold for over 2 hours total was finally told the window was indeed ordered but it is going to take a week or two to get it in. Fast forward over 30 days...YES a full month. Four more calls and being on hold for almost an hour only to be told, they would look into it and let us know in a few hours. Five hours later no return call, called back and on hold for 22 minutes to ultimately be told that they cannot do the repair as they don't have a body shop. Service "MGR" Sean needs to go back and learn basic customer service. No regards for a customers time. Originally wrote a review and he kindly asked us to remove it as he "was going to make it right". Haha. Joke is on us!! He did NOTHING!! If you have a Dodge, RUN AWAY from this dealership!!! The complete lack of customer service and continuous lies shows there is a complete lack of integrity and morals. We were looking at purchasing a 2nd vehicle ...of course we will go with Dodge, however, we will NOT even consider this joke of a dealership. RUN!!! More

Sales process was smooth and simple. Tyler was easy to deal with and very professional. Having bought several vehicles from here, we will continue to buy from this dealer. Tyler was easy to deal with and very professional. Having bought several vehicles from here, we will continue to buy from this dealer. More

It was great doing business with this dealership. Especially with salesperson Mike Hines. He is always a pleasure to work with Especially with salesperson Mike Hines. He is always a pleasure to work with More

The drastic situation for ordering a new car in 2022 was very taxing and frustrating to say the least. Our experience was very satisfying as Williamsburg KIA took our order at MSRP in lieu of 3 other dealer very taxing and frustrating to say the least. Our experience was very satisfying as Williamsburg KIA took our order at MSRP in lieu of 3 other dealers who were demanding 3 to 4 K over MSRP to place an order for a new car. Our rep Mike Wiseman became our confident and trusted partner as we made our journey thru 5 months for our car to be delivered. He calmed us and confided to us the truth and said we would be happy with the KIA. Especially since we did not demo the car because there was no car to be demonstrated when we visited the dealer. Mike and the Williamsburg team performed to a very high standard to deliver our new KIA all thru the process of delivering and turning the car over to us. We will definitely recommend Williamsburg KIA to our friends and associates as they are the Gold Standard for a car dealership in the Hampton Roads area. More

Williamsburg Chrysler Dodge always provides top notch service and high quality products. Their ability to be very personable is unparalleled. service and high quality products. Their ability to be very personable is unparalleled. More

The staff was knowledgable, friendly and very helpful. Will continue to do business with this dealership Will continue to do business with this dealership More

Professional and knowledgeable I would never take my vehicles anywhere else. Will runs the best shop in Williamsburg. He is never too busy to take the time and explain the problem and the fix. vehicles anywhere else. Will runs the best shop in Williamsburg. He is never too busy to take the time and explain the problem and the fix. More