Williamsburg Chrysler Dodge Jeep RAM

Exceptional Team in Williamsburg! Thank you to Mike Dye and Jim Barth at Williamsburg Chrysler Jeep Dodge for such a great experience! Everyone that we encountered at the dealership wa Thank you to Mike Dye and Jim Barth at Williamsburg Chrysler Jeep Dodge for such a great experience! Everyone that we encountered at the dealership was friendly, knowledgable, and did their best to give us the best experience possible. From Internet contact, to sales, and throughout the financing process, these gentlemen provided outstanding customer service. We love our new van and highly recommend the dealership. Thanks so much to your team! More

Fantastic Experience! Had a great time with both Pam and James, both of whom made this possible. I would recommend for those who are looking for "outside of the box" soluti Had a great time with both Pam and James, both of whom made this possible. I would recommend for those who are looking for "outside of the box" solutions when buying a new or used car to come see these two when you get the chance. I would definitely buy from you guys again. Thanks again! More

Buyer Beware!!! On 1 Jan 2014, I purchased a 2010 Ford F150 from the Williamsburg Chrysler Jeep Dodge Kia Dealership in Williamsburg, VA. Routinely, I was given the On 1 Jan 2014, I purchased a 2010 Ford F150 from the Williamsburg Chrysler Jeep Dodge Kia Dealership in Williamsburg, VA. Routinely, I was given the paperwork for the vehicle which included a check list verifying that the vehicle had been inspected and everything was in good, working order. The low pressure warning light came on shortly after my purchase. The weather was extremely cold so I added more air to the recommended 35psi. When my first inspection was due I took it to Ted Britt Ford in Fairfax, VA, close to my current home and place of employment. That was on 17 Feb 2014. The inspection revealed that the vehicle’s tires needed “immediate attention” and the tread depth/wear was “red”. I explained to the service department, that I had bought the vehicle less than 6 months before and that the paperwork reflected, that the tires had been inspected and were indeed good tires. I told them that I would contact the dealership in Williamsburg for resolution; assuming that it was only an oversight on their part. I called the Williamsburg dealership to report the tires and was told to bring the vehicle back in. When I brought the vehicle back to the dealership on 22 Feb 2014, I met with the after sale manager to discuss the issue. I was informed within minutes that he had already had a mechanic check the tires and they were fine. I requested an official inspection which was “conducted” without question. I was given a completed inspection form that was performed by Douglas J Tambone. There was no signature and no date. Upon completion of the inspection, he informed that the tires were fine but that I should consider replacing them within the next 6 months. I expressed my concerns that the findings of the other shop had been to the contrary of theirs. The service manager assured me that the shop in Fairfax was only trying to pad their service by having me replace the tires sooner than necessary. I determined that I would have to eat my loss and deal with the tires. However, on the morning of 14 Mar 2014 I discovered I had a flat tire. That is when I realized I had no tire jack. I had to have my truck towed to a nearby tire shop. I decided to have all the tires checked one more time given the circumstances. The mechanic determined that my tires were indeed dry-rotted. They should not have been sold in that condition. More

Thanks for your outstanding and customer oriented service! They had the car with the options I was looking for, and which I could not find elsewhere. They came down to the right price and gave me a very good a They had the car with the options I was looking for, and which I could not find elsewhere. They came down to the right price and gave me a very good amount of money for my 18 y/o trade-in. There was no comparison to other dealers I have visited for several weeks (in Richmond, Williamsburg, Hampton, Newport News, Gloucester) in many respects, to include prices, cost to me for what I wanted, courtesy, friendliness, and professionalism. They delivered the vehicle when promised, clean, spotless and took the time to explain the operation of the vehicle and all the electronics which are fairly complex and detailed. This was all done without consulting owner's manual or other references which leads me to conclude that they know their products, have taken the time to study them, and learn about their operation and performance. They talked to me from a position of confidence, knowledge and honesty qualities that I sincerely appreciate anytime but particularly when I am investing a considerable amount of money. In summary: I am very sorry I did not go to Williamsburg Chrysler... ..... before for one of my previous vehicles, but I plan to return! Thanks to the members of the team I have so far had the pleasure to meet and congratulations to the entire team. I am sure I will be meeting with the service team in the future and from my recent experience described above I anticipate the same kind of interaction. Thank you!! More

awsome experience I would recommend this dealer to anyone. I went to the dealership to do my monthly browse of cars that i would love to own because I was driving a car I would recommend this dealer to anyone. I went to the dealership to do my monthly browse of cars that i would love to own because I was driving a car that i didn't like at all. I went in to talk to Ramon and explained my situation and so he showed me what interesting to me and found me a brand new Chrysler 200 that i thought was out of my range. Ramon and management made it happen it was a cold snowy day but i felt like sunshine when they gave me my keys to my new car More

The initial visit with dealership was very pleasant for my husband, we live in Richmond so part of the process was done over the phone. Once my husband bought the Jeep he was very pleased. Though we purcha my husband, we live in Richmond so part of the process was done over the phone. Once my husband bought the Jeep he was very pleased. Though we purchased a warranty to be sure, 8 days later we are unable to lift our back seat up because the seat belt is completely retracted and will ruin our seat if it pulled up, and with the "gold warranty" we purchased, I thought we would be covered! It covers non essential power seats, windows and locks, but not the lifesaving device that needs to hold my daughters car seat! I was referred to the sales manager who called me, and after voicing my frustration the best he could do was say, " it was sold as is." I would have been more than happy paying for the part, but am uncomfortable tinkering with what I do not know. Upon inspection of the vehicle compartments we found belongings from the previous owners, and when I questioned their "thorough inspection" of the car, he basically said I was assuming things. This apparently has been an ongoing issue with jeep, so I know it is not the dealers fault, but they should be a little more courteous to customers! More

I have a KIA recall notice Called Williasburg KIA talked I have a KIA recall notice Called Williasburg KIA talked to Justin in the service department, was told to come by at 1:15 and he would get me right i I have a KIA recall notice Called Williasburg KIA talked to Justin in the service department, was told to come by at 1:15 and he would get me right in. After a 30 minute drive arrived at 1:15 he didn't know who I was and after a long explanation he said oh yea that's right. During this conversation he seemed mentally (distant) busy worrying about a key he found laying on his desk and not the customer in front of him. As we were talking a lady appeared from the waiting room, (she didn't seem to be to happy waiting 1/2 hour for a tire pressure check). With the constant phone interruption, conversations back and forth with service employees. After being told to surrender my keys and it would be an hour wait, I could watch TV in the lounge, I thought that poor lady waited over 1/2 hr for a tire pressure check and her keys were still laying on his desk I chose to leave. It didn't take long to come to the conclusion; attention to detail is NOT the rule at Williamsburg KIA.. More

Purchased new Blend Door Actuator in '04 Grand Cherokee on 4/18/11 - a/c turned on but blistering heat coming out. Was told none in stock & given 'loaner car'. Suddenly called back 'cause they had one. It on 4/18/11 - a/c turned on but blistering heat coming out. Was told none in stock & given 'loaner car'. Suddenly called back 'cause they had one. It worked 4 short time so took car back as blistesring heat continued with a/c on - they found nothing. When heat came on, had to pull off interstate/road and restart car to get a/c. Now the passenger side blows a/c when heat is turned on in winter. Terrible crunching sound comes from under passenger dash area and a/c light comes on by itself even though heat setting is on. Personally, I do not believe that a new blend actuator was placed in my car and that they tried to fix the old one. Their stock is computerized and I'm sure they searched before they gave me a loaner car, then suddenly they found one at their dealership the same day. I have stopped taking my vehicle to them because of this. I do not feel they tried to fix my problem to avoid the problem I'm still having. I can't have passengers in the vehicle 'cause they will freeze in the winter and burn up in spring/summer. I still need help fixing this problem before the drivers side has the same problem. More

I have been a Jeep owner since 1987 and have been satisfied with the service from multiple Jeep dealers over the years. However, since 2005 I have been a client of Williamsburg Jeep and Dodge and the satisfied with the service from multiple Jeep dealers over the years. However, since 2005 I have been a client of Williamsburg Jeep and Dodge and their Service Department is second to none. I consistently receive the best advice on what service programs I should receive and when the service is performed the results are always 5 star. I recently had a problem with my Uconnect system in my 2011 Grand Cherokee. After explaining the problem to Phil he researched the issue and had the service technician run a diagnosis of the system. Because of the complexity of the issue it took some time to resolve. However, when the service was completed the Uconnect system performed as new. The follow up continues, when I go in for service Phil and Doug ask how the system is performing. They always strive for customer satisfaction and in my opinion they achieve it. More

I have been servicing my vehicles with this Dealership for over 10 years. They are always friendly and attentive to my time and needs. They are always willing to do whatever it takes to get me in and out for over 10 years. They are always friendly and attentive to my time and needs. They are always willing to do whatever it takes to get me in and out or arrange for alternate transportation if the job is going to be longer than expected. We will continue to buy and service our vehicles with them. Marty Leverett in the sales department has sold us our last 3 cars and is always a pleasure to deal with. More