We bought a new Kia Rondo from Williamsburg
Chrysler-Jeep-Kia on February 29, 2008. I suppose we all have some horror tale from a car dealer’s showroom, but our sales experience at this dealer
Chrysler-Jeep-Kia on February 29, 2008. I suppose we all have some horror tale from a car dealer’s showroom, but our sales experience at this dealership was extremely pleasant- actually fun! Our sales associate, Mr. John Bonnet, was delightful to work with and we enjoyed the day thoroughly. But what really impressed us about this dealer was our experience with the management and service department a few days later. We had taken the vehicle in for a minor adjustment that required it to be placed on a lift, and during the service the technician noticed that a nail had lodged into the sidewall of one of the tires. Sidewall damage to a tire cannot be repaired, and we were faced with the unpleasant prospect of having to buy a new, not inexpensive, tire after only 126 miles of driving our brand new, off-the-showroom-floor, car. Tires are not covered by basic vehicle warranties, and we had not bought a road-hazard tire warranty, so we were legitimately responsible for the costs associated with the tire replacement, no matter how unfair or unpleasant that may seem to be. But Williamsburg Chrysler-Jeep-Kia offered, not agreed to, but offered to pay all costs associated with obtaining and installing a new tire for us so that we had no out-of-pocket expense. They ordered the tire for us, gave us a ride home, installed and balanced the tire the next day, and we had our new car again. This is how neighbors used to treat neighbors, and it is wonderful to have dealers like this one in our community. By the way- Kias have one of the best warranties available anywhere and, according to many industry reviewers, their cars rival Toyota and Honda for fit and finish, so if you are considering a new car, check out Williamsburg Chrysler-Jeep-Kia.
Art and Linda Phelps
2504 William Tankard Drive
Williamsburg, VA 23185