Williamson Cadillac

My Buick Envision had to go back to the repair shop once again on Monday, December 8th, due to software problems and a faulty tire pressure sensor. Today, the 15th, I was able to pick up the vehicle, which again on Monday, December 8th, due to software problems and a faulty tire pressure sensor. Today, the 15th, I was able to pick up the vehicle, which is now repaired. I would like to express my gratitude to Mr. John Varela, Service Consultant, who at all times provided professional, technical, and extremely courteous service. I also want to commend the work of the technicians who successfully repaired the problem with my car. For all of the above, I reaffirm the excellent service provided by Williamson Cadillac. More

I didn't want to take the survey to give u guys the benefit of the doubt. But u insist so I'm going to be honest. I initially reached out to the dealer shortly before thanksgiving as I received a recal benefit of the doubt. But u insist so I'm going to be honest. I initially reached out to the dealer shortly before thanksgiving as I received a recall letter from cadillac. I spoke to a girl there, maybe Stephanie who said she was going to order the part needed based on the recall. I called back 2 weeks later to follow up and found out nothing was ordered. At that time they told me it was going to be ordered. After a week of not hearing from y'all I called this past Friday. Spoke to some guy named Robert who seemed to be more concerned about the conversation he wqs having with a coworker rather than what I was calling about. After a 19 min hold he came back to tell me the part was still in north carolina and he didn't know when it would arrive. I tell u my honest opinion is if you're going to ask customer's to take a survey then u really need to provide better customer service training. Idk why the part I need wasn't ordered from the first time I called but based on how many times I was transferred from one person to another I kinda figured the part wasn't ordered and no-one really cared although it was a recall. I would really appreciate if u guys can get the part I need in soon so I can get my car fixed as Cadillac is requesting. More

All staff made the process quick and smooth especially Edgar in the loaner department. Excellent Edgar in the loaner department. Excellent More

Very cooperative, and professional, great experience, proud to have my Cadillac and to belong to Cadillac family. proud to have my Cadillac and to belong to Cadillac family. More

Excelente Service excellent. Everyone very helpful. Attentive to the customer needs. Stephanie like always excellent. Everyone very helpful. Attentive to the customer needs. Stephanie like always excellent. More

As usual I got great service and I didn't have to wait long. I wouldn't have any one else even look at my vehicle. long. I wouldn't have any one else even look at my vehicle. More

Easy and a very quick service. The waiting area is comfortable and everyone is always friendly, polite and beyond helpful. Just bought my second vehicle from them and I couldn't be The waiting area is comfortable and everyone is always friendly, polite and beyond helpful. Just bought my second vehicle from them and I couldn't be happier. I have been servicing my vehicles here for years and never had any issues. I definitely would recommend. More

As usual I got great service and I didn't have to wait long. I wouldn't have any one else even look at my vehicle. long. I wouldn't have any one else even look at my vehicle. More

My service advisor Erik Fernandez was excellent and very knowledgeable. I was in and out within an hour for my oil service and tire rotation. The service employees along with the service cashier had great knowledgeable. I was in and out within an hour for my oil service and tire rotation. The service employees along with the service cashier had great customer service skills, they truly treat you like family at Williamson Cadillac !!👏🏻👏🏻 More

This m first experience with Williamson Cadillac. Ron Peoples was referred to me by a friend for my new car. From my very first meeting, ordering my car, and then receiving my new 2026 XT5, was excep Ron Peoples was referred to me by a friend for my new car. From my very first meeting, ordering my car, and then receiving my new 2026 XT5, was exceptional. I love my new car! More