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Williamson Cadillac - Service Center

Miami, FL

4.7
3,148 Reviews

3,148 Reviews of Williamson Cadillac - Service Center

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April 13, 2022

After two weeks in service, the check engine still on. Oil change they said was changed but the dash still showing needs to be change. Almost 80 or more miles running, I wonder why? And not enough a line More

by Zuleyra Pardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Apr 15, 2022 -

Williamson Cadillac responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 13, 2022

Great Service experience with Service writer Mike Mccassen, always making sure That I was comfortable in the waiting lounge and by the way the coffee and pastelitos are excellent. Thank you ! More

by JUANER18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mccassen
Apr 15, 2022 -

Williamson Cadillac responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 13, 2022

Everyone with whom I have had contact are very attentive and pleasant willing to make for a favorable experience. More

by Dr.Hart
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Williamson Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 12, 2022

Very courteous, helpful and efficient. My appoint wait was of short duration. Erick showed concern for my comfort for my handicap . More

by SELMOREB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Williamson Cadillac responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 12, 2022

I have been a Williamson customer for 32 years. Everyone is very accommodating alway being treated courteous and with respect. Special shout out to Juan Santos and Mike McKesson. Thank you ! More

by IMELYSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Williamson Cadillac responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 12, 2022

The service advisor was very helpful. I figured it was something simple. I was very satisfied with the service. More

by MONIQUETRUESDELL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mickey Barrios
Apr 14, 2022 -

Williamson Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 12, 2022

Tony Martinez and Otto the mechanic are fantastic. Super helpful. Great people, very professional, polite, . More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Otto the mechanic
Apr 14, 2022 -

Williamson Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 12, 2022

Everyone was friendly and helpful. Since I have a 2010 SRX, which I love, I will always use Williamson. Special thanks to Mike McKesson. More

by Dawn
Recommend Dealer
Yes
Employees Worked With
Mike McKesson
Apr 14, 2022 -

Williamson Cadillac responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 12, 2022

Best Dealer Service in USA. I love Rolando. He is very kind, honest and a great human being. More

by sissyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Williamson Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 11, 2022

The service rep was great. Took care of the issue without avoiding the real problem and did not try to cut corners. More

by RENE.GONZALEZ4013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Williamson Cadillac responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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