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28 Reviews of Wilson County Hyundai - Service Center
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January 02, 2020
Excellent sales, service, quality and management Superior in customer service, quality and overall professionalism! I recommend Wilson County Hyundai to anyone looking to purchase a vehicle! This typ Superior in customer service, quality and overall professionalism! I recommend Wilson County Hyundai to anyone looking to purchase a vehicle! This type of dealership seems to be more and more rare and one that I certainly desire and want to reward! More
by lindaconti
Helpful October 30, 2019
Great experience I walked into the dealership as a service customer. I had been having my 2012 Hyundai Sonata serviced there for years; the service was always great a I walked into the dealership as a service customer. I had been having my 2012 Hyundai Sonata serviced there for years; the service was always great and reasonably priced. While waiting on an oil change, I wandered through the lot outside looking at prices while engaging in a business call. My Sonata had over 241,000 mile on it with no serious repairs and it was time to begin looking. The problem was that I had bad credit and had no plans to purchase right away - didn't even know if I could get a car loan. Sales associate Rob Crockett came out to the lot and waited for me to finish my call. He asked if he could help me and I explained my situation and that I used my car to make a living. I told him I loved my Sonata and would buy another 2012 if they had one on the lot! Long story short, Rob and Wayne, a financial/contract guy, at Wilson County Hyundai presented me with a price on a 2019 that I could not refuse, assuming that I could get a loan! After crossing that hurdle, I drove away in my new, beautiful, reliable, 2019 Hyundai Sonata at an awesome price with a very reasonable monthly payment, an excellent vehicle and what I already knew would be consistent, reliable, affordable service in the years to come. More
by Barnett Wiley
Employees Worked With
Other Employees :
I was greeted by someone in management, but I can't recall his name.
December 05, 2018
Fantastic I was in a tough spot with my old car going out on me out of nowhere, Bobby done a wonderful job making sure I found the perfect new fit for me and my I was in a tough spot with my old car going out on me out of nowhere, Bobby done a wonderful job making sure I found the perfect new fit for me and my daughter, had a new car within a week and I couldn't have asked for better help. More
by Rach2223
Employees Worked With
October 06, 2017
best service and friendly folks who care that you are happy. Suggested things for me that I did not think about. You can tell that Randy Jackson runs a great ship. I was told to wait awhile before buying tires Suggested things for me that I did not think about. You can tell that Randy Jackson runs a great ship. I was told to wait awhile before buying tires because they still had mileage left. Never tried to over sell me. Just help. I will always go back because I trust them. More
by T.A.
September 23, 2017
Great customer service They go out of their way to make the customer happy. The wait time is short and the work is excellent. I go out of my way to use this service departme They go out of their way to make the customer happy. The wait time is short and the work is excellent. I go out of my way to use this service department More
by Phyllis Whitesell
Employees Worked With
August 22, 2017
First Class Service A unique problem, but solved quickly with skilled talent and willingness to do research. Could not ask for better experience from the service manager A unique problem, but solved quickly with skilled talent and willingness to do research. Could not ask for better experience from the service manager to the mechanic. Thanks More
by mustang
August 03, 2017
RECALL Took in for two recalls on my Santa Fe engine inspection and secondary hood latch cable replacement.Told the person that took my keys no oil change. Took in for two recalls on my Santa Fe engine inspection and secondary hood latch cable replacement.Told the person that took my keys no oil change. I had just changed my oil with THE BEST Mobile 1 you can buy.Told the service advisor just engine inspection and hood cable.They changed my oil and filter as part of the recall even after me telling the person that took my keys no oil change.This not the first time that they have put the wrong oil in my car.But it is the last.Take your Hyundai to COOL SPRINGS HYUNDAI More
by SAMMOBIL 1
Employees Worked With
May 26, 2016
GREAT SERVICE THE LADIES ON THE FRONT DESK MADE ME FILL WELCOME. THEY SEEMED TO CARE THAT I GOT THE BEST OF SERVICE ON MY CAR WITH OUT SPENDING TOO MUCH FOR THINGS THE LADIES ON THE FRONT DESK MADE ME FILL WELCOME. THEY SEEMED TO CARE THAT I GOT THE BEST OF SERVICE ON MY CAR WITH OUT SPENDING TOO MUCH FOR THINGS I DID NOT NEED. THE MANAGER MR JACKSON REVIEW MY BILL AND CONFIRMED ALL WAS CORRECT. THEY EVEN ASKED ME TO COME BACK. I WAITED IN TH LOBBY AND WATCHED TV AND HAD COFFEE. THEYTOLD ME WHEN THE CAR WOULD BE READY AND IT WAS. WOW. I REALLY BELIEVE THEY CARE. I OWN 3 CARS AND WOULD NOT THINK OF GOING ANY PLACE ELSE FOR SERVICE. More
by T.A.
April 10, 2016
SERVICE TO CAR I would like to thank Randy Jackson and Aminah Alhassan for the service they have provided to my car. "You always give me such exceptional service wh I would like to thank Randy Jackson and Aminah Alhassan for the service they have provided to my car. "You always give me such exceptional service when I have my vehicle repaired ". . The most recent repair was from a leak in my tire. Randy and Aminah have always been professional and courteous from the estimate to the completion of repairs." " I will encourage all my friends, family members, and co-workers to take their cars--whatever the make--to Wilson County Hyundai Dealership in Lebanon, TN. More
by th
Employees Worked With
March 28, 2016
watch your back my wife bought a 2013 Genesis Coup in 2012 and we got every protection plan and add on that the dealer wanted us to get. she wanted a car that she did my wife bought a 2013 Genesis Coup in 2012 and we got every protection plan and add on that the dealer wanted us to get. she wanted a car that she didnt have to worry about for the next 10 years. we bought it all, paint protection, door dings, wheels, everything was covered. or so we thought. turns out 4 years later we need to get the car repainted due to the sealant failing. the good news is the company that made the sealant is painting the car. the bad news is its going to take 3 weeks to repaint the car and she wont get a loaner. She is out her car for 3 weeks after buying every upgrade she could on that car and Wilson County Hyundai basically said its not our problem, you have to deal with the other company. the warranty on a Hyundai car only has a 3 year warranty. after that youre on your own. no support from the dealership or Hyundai USA. the sales manager told me i should have read the contract better. Really! thats how you want to treat your customers? We were thinking of buying another Hyundai but not now. I even called corporate and got the same answer from their lackey. Watch your back and hope nothing bad happens when you buy one of these cars. they will be friendly and nice when they sell it to you. all they want is the money. More
by lordelin
