Wilson County Motors Chevrolet Buick GMC

The service department is inept. THE SUMMARY: They performed unnecessary work and that work was done so poorly that my life was put in danger. THE STORY: I arrived for my 8am appoin THE SUMMARY: They performed unnecessary work and that work was done so poorly that my life was put in danger. THE STORY: I arrived for my 8am appointment 12/03/18, an informed, educated consumer. This, they were not expecting from a woman, a middle aged woman. Two weeks prior, I had an issue with my brakes feeling spongy on my ‘16 Suburban. The following day I had it thoroughly inspected by my trusted local mechanic who found nothing wrong with any component of the entire braking system. Two week later a recall notice came out for other Chevrolet models citing the exact issue I had. I then called Chevrolet Recall Division to report that I had experienced the same symptoms. I wanted them to be aware in case I had an accident and also, possibly, add Suburban to the recall. The fix for the other vehicles in the recall was to have the brakes bled. Chevrolet ended the interview suggesting that I have a dealer look at it. I called a friend at Wilson County Motors, gave him the back story, and he set up my appointment. When I arrived, DJ, had no record of my appointment and had no clue who my friend was that set up the appointment. I honestly thought I must have been at the wrong dealer. When my friend arrived he explained that I was having issues with my brakes and had an “uneasy” feeling. That is not the case. I was simply there at the insistence of Chevrolet to have my brakes bled. That’s all. DJ explained that my brakes failed an inspection, I had a slit in the pipe leading to the brake pump, and need to replace both. I asked him if he had run this by his supervisor as this was going to be expensive and not what I had asked to be done. He danced around my question saying he had talked to the warranty supervisor. They did the work, I paid over $600, and I drove away knowing I had been taken. When I got home, my car smelled like burning oil. I immediately called DJ and asked for a computer report showing the diagnostics run in my car showing what inspection it failed. He couldn’t even tell me what had been done much less produce any proof. He had completely forgotten that he told me I had a defect in the pipe. The next morning I called Darryl Keckler, Service Director, to try to get this print out of exactly what was done. My message to him was passed on to DJ. Still no results. I went to get in my car and noticed a trail of oil behind it, backed out of the garage, and saw a massive puddle of oil. I drove to my local TRUSTED mechanic immediately. He was absolutely shocked at what he saw. I had oil spewed all underneath my car all the way to the rear differential. He said it’s a wonder it hadn’t caught fire with me in it. He had checked the very parts they replaced two weeks earlier-they did not need to be replaced. Period. Wilson County Motors had not only done completely unnecessary work, but had failed to bolt on the gasket, putting my life in danger. THE CONCLUSION: Wilson County Motors paid my mechanic for his work and refunded my charges after a week of hounding them. I continued to demand proof of what tests were run on my car necessitating the work. THEY NEVER COULD PROVIDE ME ANY EVIDENCE OF FAILING A DIAGNOSTIC TEST ON MY BRAKES. I also asked to see the slit in the pipe they replaced. I never heard back from them. THE TAKEAWAY: Avoid this service department. There are honest dealers out there-ask around. More

Everything was explained and I received best service ever. The sales person was great and really knowledgeable. She was excellent in the service rendered and was a great help in making my decision. Thanks The sales person was great and really knowledgeable. She was excellent in the service rendered and was a great help in making my decision. Thanks More

No pressure - wonderful We went to the dealership to just look. Everyone was so easy to get work with and answered so many questions without any pressure. We ended up buying We went to the dealership to just look. Everyone was so easy to get work with and answered so many questions without any pressure. We ended up buying same day! Will definitely be back in the future. More

Inexcusable experience I have had an absolutely inexcusable experience at this dealership. Avoid this place at all costs. I scheduled an appointment online on Sunday, August I have had an absolutely inexcusable experience at this dealership. Avoid this place at all costs. I scheduled an appointment online on Sunday, August 5 for the following Saturday, August 11. I noted that the appointment was to update the infotainment system and also check for updates to the TCM/ECM. I drove to my appointment and was told it would only take a couple hours, but the technician that is able to perform these updates is only available during the weekdays. It would have been nice to know this during the week so I didn't waste a Saturday morning, but it happens. Anyways, I work during all service hours so we determined I would need a loaner vehicle for a day. The man helping told me he would call me Monday, August 13 to set up an appointment. I did not receive a call from them on Monday so I called them. I was told I would receive a call later in the week. Later in the week I still hadn't received a call so I call yet again and was told that they would call me the following Monday, August 20th. They did call me on August 20th and told me the closest appointment was Tuesday, August 28. I went to the appointment only to be told that they could not give me a loaner car (for one day) because I was 23. I bought a $30k truck, but could not be given a loaner car for a day. I had previously bought a new Mazda and was granted a loaner car for 5 days while a recall was being performed. I have also been given loaner cars from enterprise while my car was getting repaired after being rear-ended. This dealership has wasted a month of my time over an upgrade that should take 2 hours. Avoid this place like the plague. More

Best Experience Ever Best experience ever in purchasing a vehicle. Everyone we delt with went out of their way to help us with the purchasing experience. Our salesperson M Best experience ever in purchasing a vehicle. Everyone we delt with went out of their way to help us with the purchasing experience. Our salesperson Melody was absolutely the best! Highly recommend this dealership if you’re looking for a car. More

Traverse Melody is amazing!! She is non pressure, answered all our questions, and made the process quick and painless. Dealership staff was nice and friendly a Melody is amazing!! She is non pressure, answered all our questions, and made the process quick and painless. Dealership staff was nice and friendly and the atmosphere was calm and relaxing. More

The place to shop and buy. Nice people. Clean facility. Great inventory. No pressure. We will be back to shop in the future. Ask for Melody... a great sales person with a sweet Nice people. Clean facility. Great inventory. No pressure. We will be back to shop in the future. Ask for Melody... a great sales person with a sweet personality. More

Excellent service Great people and good pricing, i will recommend wilson county motors to all my family and friends, thanks for the great experience of buying our first Great people and good pricing, i will recommend wilson county motors to all my family and friends, thanks for the great experience of buying our first new trucj More

Great experience. Aside from the test drive and signing of paperwork, the entire process was done by email and phone. Everyone was prompt and professional. Great experi Aside from the test drive and signing of paperwork, the entire process was done by email and phone. Everyone was prompt and professional. Great experience! More

Buy from Brent Spears. Genuine and easy going!! I just moved back from Germany and at the time could only communicate through email. Brent was Extremely patient throughout the process and my million I just moved back from Germany and at the time could only communicate through email. Brent was Extremely patient throughout the process and my million or so questions and concerns. Once I arrived at the dealership, Brent had the truck ready to go! We talked Price, packages and just in general; Brent is genuine and sets a good representation of Wilson County Motors. Oh, and those sugar cookies in the waiting area! I had a few! I returned my rental car the following day at the Nashville airport; Brent awesomely came and picked me up. Now I'm driving my new truck. Thank you Brent!! More