Wilsonville Subaru

Above and Beyond The service I received through the whole process was impressive and made it a smooth and easy car buying experience. The salesperson working with me, The service I received through the whole process was impressive and made it a smooth and easy car buying experience. The salesperson working with me, Brent, went above and beyond, moving around his day to meet my schedule on multiple occasions! And what I received from him was honesty and the answers to any questions I had. I'd definitely get another car here! More

NO BULL is just window dressing This dealership might have the same owner as Wilsonville Toyota but not the same service; having sold my 4-Runner last month I decided on a Subaru as This dealership might have the same owner as Wilsonville Toyota but not the same service; having sold my 4-Runner last month I decided on a Subaru as a better commuter car and with the great experience (in sales and service) at Wilsonville Toyota I went to Wilsonville Subaru. I had already drove a few vehicles and had an idea of what I wanted for my family (Outback) instead they tried to upsell to a new Crosstrek the entire time, I noted I wanted the pre-owned Outback and had done my homework but the first 20-30min in the lot was basically telling me I was wrong and need to get (the more expensive) New Crosstrek. I was already turned off but the color and mileage of the car I wanted was there so I stuck it out a bit longer. After inspecting the car I noticed it had a few dents and was missing two tire air pressure caps. I asked would you be willing to pop these (I already knew they had dent repair on staff) and if they can get the pair of air pressure caps. The sales person response, we are a “No Bull” company; so in other words we don’t negotiate and its “as-is”. Really? Do you want me to buy this or not? Managers were called and they said they would see about getting dents fixed and finding pressure caps. I had enough; I left but told them to call me if they would do it. They eventual called me and said we can fix all the imperfections to the car that were on the show floor, It was the car I wanted and even though I was frustrated I went back the next day. I started with the same associate but then was moved to another, who I guess was new who had his own customer and I waiting 45min in the lounge to buy my car. I THOUGHT THE COMMERCIALS SAID 1 PERSON START-TO-FINISH? Finally, they kept trying to push extra warranties on the buy; I declined every time to the point of frustration (five times and two people came to talk to me). I finally asked, “Should I know something? Is this a lemon, I don’t want the extra warranty.” The response, “we have cars in the shop that were purchased new a month ago but now have a broken computer.” Really!? That’s the quality of your cars. I did my homework so I was comfortable but that response as a salesperson is inexcusable. Absolutely awful, I sincerely regret giving them my business. I told them I will not be back, we have a young family but our future business will be spent elsewhere. I almost returned the car out emotionally I was just worn. Additionally, after my negative but respectful comments about the process when they asked I never received a follow up of ANY kind. So happy I just spend tens of thousands of dollars with you. NO Bull is just window dressing for all vehicles as is and that we don’t flex on any pricing. Call it what is it is. Don’t go to Wilsonville; get your Subaru in Beaverton, Gresham or Salem. For you Wilsonville Toyota fans, don’t assume it’s the same quality of service. More

Harrison the bomb Bates!!! My wife and I found a great deal online for her dream car. After calling the Wilsonville Subaru dealership to make sure it was available, we were told My wife and I found a great deal online for her dream car. After calling the Wilsonville Subaru dealership to make sure it was available, we were told to contact “Justin” upon arrival. When we did arrive, we were greeted by Harrison. We have him the low down and he proceeded to get us to where we needed to be. Thankfully, Justin was on the phone and Harrison was available to help. He was polite, knowledgeable, helpful, and truly embodied the “No bull” experience. If you need a car, and perfect service, ask for Harrison “The Matador”. More

Easiest car buying we've ever experienced From the moment we walked into the dealership, we didn't experience any pressure and we were out with our brand new forester in about 3 hours. There w From the moment we walked into the dealership, we didn't experience any pressure and we were out with our brand new forester in about 3 hours. There was very little paperwork and we only dealt with one person. Would highly recommend James at Wilsonville Subaru to anyone looking. More

No stress buying experience We worked with Holly. She was a very knowledgeable about the cars, and a pleasure to work with. She explained all of our options and answered all of o We worked with Holly. She was a very knowledgeable about the cars, and a pleasure to work with. She explained all of our options and answered all of our questions. There was no pressure on us to buy and that was nice. We would recommend them. More

No pressure sales. Informative on car models. Andrew Porter is our sales rep. He’s calm, knowledgeable and accommodating. He provides us the pro/con based on our needs and style. We are happy with Andrew Porter is our sales rep. He’s calm, knowledgeable and accommodating. He provides us the pro/con based on our needs and style. We are happy with his service. The dealership environment is comfortable. Base on this experience with new car purchase, we definitely would return to this dealer (hopefully seeing Andrew) for possible future new car purchase. More

10 star experience Being a young woman, I’m often over looked when it comes to cars but Jeremy was a refreshing exception. He took so much time to explain every detail Being a young woman, I’m often over looked when it comes to cars but Jeremy was a refreshing exception. He took so much time to explain every detail and never made me feel stupid about asking questions. I had many misconceptions about leasing and appreciated the patience he showed me through this process. I never felt that I was being pushed to buy extra warranties or add ons. I was given space to decide on my own and never felt pressured to do anything I felt uncomfortable with. Jeremy was knowledgeable about every aspect of leasing which really made me feel at ease with my decision. Such a pleasure to work with him!! More

Straightforward, honest, and surprisingly enjoyable! Holly and the team helped us find the vehicle that fit our needs and price point. Her “can do” attitude and warm demeanor enhanced our overall experie Holly and the team helped us find the vehicle that fit our needs and price point. Her “can do” attitude and warm demeanor enhanced our overall experience positively. My wife and I highly recommend both Holly and this dealership for people who abhor the typical car buying experience. You will be pleasantly surpised! More

Amazing Experience! My husband and I have purchased many cars over the past 25 years. Our experience at Wilsonville Subaru was by far the best. First I spoke with James My husband and I have purchased many cars over the past 25 years. Our experience at Wilsonville Subaru was by far the best. First I spoke with James Salon over the phone. I provided very specific financial needs and vehicle needs. Much to our surprise he was able to get everything put together on the vehicle that we wanted and all in a timely manner. There was no haggling or talking with several different people. He was friendly and very easy to work with. Because of his efforts and the overall atmosphere of the dealership we will be return customers. Thank you James!!! We love our Forester! More

Great Experience No pressure from the salesman from beginning to end, I was never steered in any direction other than what I wanted. Subaru offered a substantially be No pressure from the salesman from beginning to end, I was never steered in any direction other than what I wanted. Subaru offered a substantially better APR than my own bank and this save and will save me a lot of money. More